Customer Service Travel Agent

RAQUEL

COELHO

Upward-thinking and dedicated

person with 5 years of customer

service experience. Communicative

and flexible with the goal of

customer satisfaction and retention.

SUMMARY

CONTACT INFORMATION

EXPERIENCE:

Barista:

Waitress/ Shift Manager:

Check-in Agent:

Provide the best possible customer service.

Ensure that all requirements and protocols were followed due to the COVID-19 pandemic thus supporting a safe and responsible environment for customers

and staff.

Significant duties included: opening and closing the restaurant area and leading a team of temporary workers and trainees.

Organization of business events with brands such as Zara, Lacoste and Infraestruturas de Portugal.

Working as a Check-in Agent for a Handling Company with clients such as Air Canada, Air Transat, EasyJet and many more.

Job duties include checking boarding passes, assisting passengers onto flights, upgrading seats, accommodating tardy passengers and ensuring that safety and security measures are being followed.

EDUCATION

Cambridge English Course

British Council Certificate

Administrative Assistant Certification

C1 Level English Course - 2016/2017

C1 Level - 2020

Course certification - 2021

Demonstrated great empathy by listening to customers concerns and provided personalised support and solutions, resulting in bigger percentage of customer retention

Concise and clear verbally and written communication between colleagues for a positive outcome of service and increasing customer satisfaction.

Resolving complex concerns of customers through critical thinking and implementing innovative strategies to ensure the best outcome for the customer.

Demonstrated strong adaptability and flexibility in managing time and work flow during high volume situations with customer. Focused on feedback from customers, colleagues and self assessment so I could improve my service and work towards self imposed goals.

SKILLS

916865069

*************.**@*****.***

Rua Pedro Homem De Melo 168 1D

Maia 4425-167

Porto Portugal

Contact this candidate