Swapnil Patil

843-***-**** • ad0fvt@r.postjobfree.com

Looking for a position as a bartender with room for advancement and learning. Committed to providing excellent customer service and following safe food handling procedures. Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms. Personable waiter,Team Leader and Bartender with 8 years of waitstaff and bartending experience. Customer-focused, with experience anticipating guest needs, stocking glassware, and recommending products. Helping wait staff with drinks and food orders is second nature to me. Collaborative team player with extensive knowledge of craft beers, wine, spirits, and cocktails from around the world. Classic cocktails

Attending multiple customers

Ordering bar supplies

Team standards

Micros and POS

Liquor, beer and wine knowledge

Responsible alcohol service

Engaging personality

Fast learner

Reporting and documentation

Inventory management

Hospitality service expertise

Clear and effective communication

Hospitality Administration and Management - 2014

Saraswati Institute Of Hotel Management - Pune, MH High School - 2012

D.T.S.S. College Of Commerce - Mumbai, MH

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Bartender - June, 2022 to Present

Marriott Hilton Head Resort & Spa - Hilton Head Island, SC Received over 60-70 beverage orders from wait staff every night and delivered them to guests while keeping track of bar orders. Created new signature cocktails to help promote the bar's brand and boost profits. Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins. Opened and closed the bar in accordance with management guidelines. Work well under pressure in a fast-paced environment with lots of distractions and interruptions Poured and prepared mixed drinks for over Five Thousand customers, as well as creating new libations to attract new customers every day. Support staff training and job division

Excelled at serving mixed drinks and beer in an overly chaotic, loud, outdoor environment. Organized 3-4 social functions, including private parties, business meetings, and formal engagements per month. Adhere to all safety and sanitation policies when handling food and beverages. Created, recommended, and mixed specialty drinks for guests based on their preferences. Ensure that customers receive prompt and efficient service Helped servers with specialty drink orders by quickly preparing on-demand items. Took customer orders and took advantage of opportunities to sell specialty drinks and foods. Double-checked customers' identification to make sure they were of legal drinking age. Upsold daily specials and beverage promotions to exceed daily sales goals. Prepared a cashier report and closed out the cash register with 100% accuracy. Used my excellent organizational and multitasking skills to meet the needs of multiple customers, teams, and businesses while avoiding unnecessary delays and errors.

Restaurant Supervisor - October, 2016 to August, 2020 MK GROUP - Kuwait, Kuwait City

Kept patron satisfaction high by monitoring, evaluating, and auditing the food, beverage, and service offerings. Increased service levels through hands-on leadership. Identified, investigated, and corrected operational issues such as inventory waste and theft to keep the business running at its best. Kept track of employee performance and ensured that policies, procedures, regulations, health codes, license requirements, and top service standards were followed.

Provided all guests with prompt, friendly, and knowledgeable service, as well as proactively promoting specials and increasing sales of key menu items.

Oversaw the promotion of special menu items and encouraged wait staff to sell more of the new specials and bundles. Improved my communication skills by meeting a variety of customers and learned patience and persuasion techniques. Created fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths. Have the ability to remain calm under pressure while providing the highest level of service. Ensured that all operations complied with food safety regulations. Maintained high accuracy in business financial transactions by closely monitoring transactions and handling cash in a secure manner. Trained employees in all aspects of their jobs, including food preparation, money handling, and cleaning. Maintained a 100% accuracy rate in financial transactions, ensuring error-free cash, check, and credit card processing. Worked closely with kitchen and front-of-house staff to ensure that operations ran smoothly at all times. Regular maintenance and repair operations were spearheaded by me to keep the building and equipment in top shape. WORK HISTORY

Assistant Waiter - June, 2015 to July, 2016

The Orchid Hotel Mumbai Vile Parle - Mumbai, MH

Oversaw the dining table set-up in order to prepare for a variety of event types while adhering to strict service standards. Answered customers' questions, suggested items, and kept track of their orders. Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions. Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away. Worked efficiently to keep the dining room and work areas clean by busing and resetting 40-50 tables per shift. Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages. Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.

Folded napkins and prepared silverware sets to ensure an adequate supply for the host station. Printed dining checks with the total due, collected payment, and offered receipts to complete transactions. Performed all opening, closing, and shift change duties to keep the restaurant running smoothly and the teams ready to meet customer needs. Kept a calm, professional demeanor while scheduling multiple reservations and managing seating arrangements in a high-traffic restaurant. Hotel Management Trainee - October, 2014 to April, 2015 The Westin Mumbai Garden City - Mumbai, MH

Assisted customers in making reservations by answering phone calls and emails. Worked with the waitstaff to ensure that the buffet areas were cleaned on a regular basis and that hot and cold items were quickly replenished. Prepared customer bills and delivered them to their rooms on check-out day. Greeted guests and assisted them by gathering information about their reservations or requests. Supervised team of 8 staff members.

Selected to serve notable VIP guests for major private events. Earned a bonus for successfully upselling the most items from the Restaurant‘s menu. Acknowledged for extraordinary service by managers and guest’s. Consistently received 100% positive customer feedback. ACCOMPLISHMENTS

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