ASHFORENDA SHADIE

Cuyahoga Falls, OH ***** 501-***-**** ad0fvp@r.postjobfree.com

Summary

Goal-driven Analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Over 15 years of experience in Banking industry. Skills

Project Management

Project Planning

Strategic Planning

Data Analysis

Leadership

Time Management

Client Relationship Management

Team Management

Lean

Agile

Customer Service

Microsoft Word

Excel

PowerPoint

Financial Statements

Financial Data

Experience

Corporate Business Analyst II Aug 2022 to Aug 2023 First Energy Akron, OH

Collaborated with cross-functional teams on projects related to analytics initiatives. Conducted market research to identify trends and customer needs. Build collaborative relationships by anticipating and maintaining internal/external customer needs

Created reports, presentations, and other documentation for stakeholders. Provided recommendations based on data analysis results. Performed cost-benefit analysis to evaluate project feasibility. Prepared forecasts of future performance based on historical trends. Branch Manager Trainee Sep 2020 to Nov 2021

Third Federal Savings & Loans Cleveland, OH

Implemented security measures designed to protect customers' personal information from unauthorized access.

Developed and implemented strategies to increase customer satisfaction, loyalty and retention.

Provided guidance and support to branch staff on a daily basis. Conducted regular meetings with team members to review performance objectives and goals.

Assisted in the development of training programs for new employees. Monitored sales activities to ensure compliance with regulations and procedures. Managed operational issues such as staffing levels, product inventory, payroll, scheduling.

Resolved customer complaints promptly while maintaining excellent customer service standards.

Identified opportunities to improve processes and procedures within the branch office environment.

Branch Manager Mar 2017 to Sep 2020

KeyBank Wadsworth, Ohio

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Developed strategies to increase customer satisfaction and loyalty. Managed staff scheduling, hiring and training processes. Conducted regular performance reviews for all employees in the branch. Monitored financial performance of the branch on a monthly basis. Provided guidance and support to team members regarding problem resolution and customer service issues.

Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.

Resolved escalated customer complaints in a timely manner. Established strong working relationships with external partners such as vendors and suppliers.

Ensured compliance with established policies, procedures and regulations governing banking operations.

Identified opportunities for process improvement initiatives within the branch. Branch Manager Jul 2013 to Mar 2017

US Bank Warrensville Heights, Ohio

Mentored and coached other Branch Managers to scheduling adherence to ensure client satisfaction.

Reviewed loan applications to ensure accuracy and compliance with regulations. Managed staff scheduling, hiring and training processes. Monitored financial performance of the branch on a monthly basis. Implemented internal control procedures to minimize risk exposure and maximize profitability.

Provided guidance and support to team members regarding problem resolution and customer service issues.

Analyzed data to identify trends related to products, services, customers and markets served by the branch.

Resolved escalated customer complaints in a timely manner. Ensured compliance with established policies, procedures and regulations governing banking operations.

Participated in community events to promote brand awareness. Identified opportunities for process improvement initiatives within the branch. Facilitated weekly meetings with staff members to discuss progress on current initiatives.

Managed and inspired team members to perform to full potential, driving branch profitability.

Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Education and Training

Lean Six Sigma White Belt Certified May 2022

Management And Strategy Institute (MSI)

Bachelor of Fine Arts Jun 2007

The International Academy of Design And Technology Chicago, IL Project Management

Google Coursera

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