DOMINIC USSENI

Surrey, BC V*N*N* 778-***-**** ad0fvc@r.postjobfree.com

Summary

Driven Sales Manager with more than 10 years of experience in the implementation of superior sales strategies. Accomplished Finance Manager with in depth knowledge of sub-prime financing. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Skills

Project Management

Staff Training and Development

Customer Service

Lead Generation

Relationship Building

Business Development

Product Demonstrations

Decision Making

Client Consultations

Experience

BUSINESS DEVELOPMENT MANAGER 02/2020 - 01/2022

Maple Ridge Hyundai - Maple Ridge, BC

Determined business development opportunities and implemented effective strategy for client acquisition. Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Exceeded quotas consistently through new account penetration and territory expansion. Contacted potential customers via telephone and email. Established new customer accounts using negotiation and sales closing abilities. Hired talented, trainable team members and drove new business strategies to grow revenues. Trained successful business development personnel to optimize marketing performance and learn industry. FINANCE MANAGER 01/2019 - 12/2019

Coquitlam Chrysler - Coquitlam, BC

Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products Identified interest rates and loan terms by reviewing and analyzing client credit. Assessed client needs and developed specific strategies to establish financial capabilities. Reviewed prime and sub-prime applications against established parameters to determine approval, rejection or modification requirements.

Improved customer satisfaction ratings by employing conflict resolution techniques to diffuse difficult or unsatisfactory outcomes.

Funded deals efficiently and economically by using different funding platforms. Explained and emphasized benefits of dealer financing in lieu of cash payments or credit union financing to boost revenue.

SALES MANAGER 07/2017 - 12/2018

Maple Ridge Chrysler - Maple Ridge, BC

Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Maintained professional network of potential clients and business opportunities. Identified weaknesses and implemented sales and business practices training to improve performance. Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals. Created and finalized quotes to complete deals with customers. Researched and capitalized on emerging opportunities in social media to build business and expand customer base.

Supervised and mentored employees on sales strategies and protocols, optimizing performance, growth and profitability.

Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.

Utilized established sales techniques and persuasive communication skills to meet personal sales objectives. Stayed up-to-date on extensive company products and services. Followed up with existing customers to generate new prospective buyers through referrals. BUSINESS DEVELOPMENT MANAGER 02/2017 - 06/2017

Maple Ridge Chrysler - Maple Ridge, BC

Determined business development opportunities and implemented effective strategies for client acquisition to promote growth

Contacted potential customers via telephone and email. Generated leads via social media and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.

Maintained meticulous client notes in Vin Solutions system. Leveraged cold calling, in-person visits and referrals to build leads. Prospected, identified and cultivated relationships with contacts to promote product lines and solutions. Developed and maintained productive relationships with banking and credit representatives Established new customer accounts using negotiation and sales closing abilities. SALES REPRESENTATIVE 07/2015 - 01/2017

Maple Ridge Chrysler - Maple Ridge, BC

Answered customer questions in-person, through email and over phone to maximize customer service. Fostered relationships with customers to expand customer base and retain business. Identified customer needs to deliver relevant product solutions and promotions and meet target budgets. Demonstrated product features to align with customer needs. Developed customized sales techniques to successfully sell and upsell services to new and existing clients. Helped customers to determine reasonable budget for products and services, highlighting utility of products and convenience and economy of use.

Educated customers on unique product features and technical details to highlight benefits. Engaged positively with each customer, providing professional and polite support for sales and service needs. Shared product knowledge and researched pricing and availability. Stayed up to date on company products and services to support sales objectives. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts. Kept accurate and detailed client records comprised of demographics, client contacts and follow-ups. Maintained high feedback ratings from customers by responding quickly to questions and problems. Collaborated with other sales team members to share selling strategies and gain new insights. Consistently earned top performer in sales team members for exceeding sales goals. Trained and supported new sales representatives.

SALES ASSOCIATE 11/2013 - 01/2015

Marine Chrysler - Vancouver, BC

Sold various vehicles by explaining unique features and educating customers features and benefits. Answered product questions with up-to-date knowledge of sales and promotions. Built trusting relationships with customers by making personal connections. Assisted teammates with sales-processing tasks to meet daily sales goals. Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information. Worked with fellow sales team members to achieve group targets. Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.

FINANCE MANAGER 02/2002 - 07/2012

Money Pot Financial services - Victoria, BC

Approved and qualified applications for financing. Identified interest rates and loan terms by reviewing and analyzing client credit. Addressed ways to improve internal control processes and accounting procedures. Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees. Assessed client needs and developed specific strategies to establish financial capabilities. Decreased risk by analyzing loan submissions and implementing established guidelines and procedures. HOTEL MANAGER 07/1996 - 12/2001

Queen Victoria Inn - Victoria, BC

Administered new hire paperwork and maintained employee files. Handled guest complaints and offered complimentary services for hardship cases. Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel. Oversaw reservations received from direct calls and provided room availability information. Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share. NIGHT AUDITOR 10/1994 - 06/1996

Super 8 Motel - Victoria, BC

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews. Audited and balanced cash and credit transactions daily and reset register for next day's operations. Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.

Checked auditing discrepancies by reconciling cash drop and credit card transactions. Ran end-of-day computer functions and closed out reports, submitting details for review. Education and Training

Compu College - Advanced Diploma

Business Administration, 09/1995

Spectrum Community School - Victoria, BC High School Diploma 09/1993

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