Customer Service Human Resources

Tricia Singh

Mobile: 570-***-**** Email: ad0fuk@r.postjobfree.com

Visionary Manager, Driving Change Through Customer Service, Operational Strategy and Efficiency. Dedicated manager of large scale department store seeking to learn and grown. Highly efficient, dedicated, hardworking professional, accomplished in customer service, planning strategy, assisting department supervisors and customers in exceeding goals.

SKILLS & EXPERTISE

Store Management • Customer Service • Relationship Building • Project Management • Creative Problem Solver Process Optimization • Strategic Planning

EXPERIENCE

Target. Dickson City, Pennsylvania August 2020-Present Executive Team Leader Human Resources (August 2020 – Present)

§ Drive total store sales, understand roles within sales growth and how the environment and team contribute to and impact total store profitability.

§ Engage and educate store team on Target’s community initiatives, including volunteers.

§ Take an active role in the development of leaders to be champions of a guest-centric culture.

§ Develop a team of HR Experts and Team Leaders who serve the total store team by solving problems, removing roadblocks and engaging each team member in a way that connects them to Target’s purpose.

§ Develop and coach team leaders to elevate the skills and expertise of the team.

§ Establish a culture of accountability through clear expectations and performance management.

§ Support organizational and operational change by focusing on HR priorities, practice and impact.

§ Support leadership with creating schedules while developing a staffing strategy and identifying external staffing needs based on minimizing fluctuations within team member schedules to increase predictability within the current team members’ hours.

§ Anticipate and identify changes in unique store trends. Lowes. Mt. Pocono, Pennsylvania August 2018-Present Specialty Assistant Store Manager (April 2019 – Present)

§ Oversee, train and develop talent of specialty teams in the flooring, doors/windows, plumbing and contractor sales departments to meet and exceed goals, plan successful strategies and increase profitability. Manage, coach and assist in supporting team goals by identifying strengths and challenges, developing specialty expertise and knowledge; and working on improving team morale and efficiency.

Merchandising Assistant Store Manager (October 2018-April 2019)

§ Managed physical layout of store merchandise according to company marketing plans, analysis, trend identification and demographics, in order to boost sales.

Service Manager (August 2018–October 2018)

§ Successfully directed the back-end operations of receiving the high freight flow of merchandise, delivery and return system to customers.

Home Depot. Stroudsburg, Pennsylvania October 2009-July 2018 Department Assistant Manager/Supervisor (January 2016-August 2018)

§ Flooring, Home Décor, Delivery, Customer Service, Paint Project Specialist (2015)

§ Liaised between sub-contractors and customers to finalize contract of sale for a variety of services; including roofing, flooring, siding, plumbing, home remodel, landscaping and painting, as well as other add on services. Head Cashier (2009-2015)

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§ Supervised and trained a team of cashiers in processing customer purchases, return and refunds. Maintained knowledge of current promotions, policies and security practices. Shiva Construction – Piscataway, New Jersey May 2008-September 2009 Office Manager

§ Analyzed project requirements, prepared roster of projects and progress schedules, managed staffing/ manpower plans to ensure efficient and effective use of company staffing and equipment resources. Implemented system to track materials usage and project progress for various jobs.

§ Processed contractor invoices for progress and final payment. Managed day to day operations of construction office. EDUCATION

Montville

§ Township High School. Montville, New Jersey. Jersey.

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