Customer Service Patient Care

CANDICE WILLIAMS

202-***-**** **********@*****.*** Washington, DC 20019

Dedicated and focused health care program analyst with experience in patient care and proven team leadership capabilities. Thrives in active and fast-paced work environments, and can handle several tasks at once with competing deadlines. Manages daily workload with optimal organization and utilizes detail-oriented practices to determine proper prioritization of tasks. Consistently demonstrates outstanding interpersonal and verbal and written communication skills. Expert at handling confidential and sensitive information and filing and organizing documentation for reference. Ability to work on complex technical issues and simplify terms for better understanding.

Customer Service

Healthcare Management

Specimen Preparation

Treatment Plans

Patient Care

Cross Department Communication

Verbal Communication

Written Communication

Interpersonal Skills

Timely Decision Making

Data Visualization

Data Entry

Stakeholder Engagement

Process Improvement

Deadline Oriented

Administrative Support

Technical Support

Team Building

McKinley Technology Senior High School

High School Diploma, June 2009

Phlebotomy Technician Certification

Certification No. 18-6616

Certified Nursing Assistant

Certification No. NA0000608272

05/2019 – Present; PHLEBOTOMIST; MedStar Georgetown University Hospital, Washington, DC; Supervisor-Lorna Wellington-202-***-****; May we contact: YES; Hours Per Week: 40.

Accurately manages the end-to-end blood draw process while conducting 25-30 procedures per day on adults and children.

Simplifies complex medical terms to patients through oral communication by answering all questions regarding the procedure.

Utilizes general administrative support skills and discretion to collect and confirm sensitive patient information.

Monitors, labels, processes, and stores samples, resulting in 0% sample loss due to human error.

Built and maintains rapport with 125-130 patients daily and 6-7 laboratory technicians to ensure streamlined work process and efficient productivity.

Develops written communication materials for proper documentation and organization of patient medical records regarding blood draw procedure overviews to ensure optimized management operations.

01/2018 – 05/2019; PHLEBOTOMIST/REHAB CARE TECHNICIAN; MedStar National Rehabilitation Hospital Washington, DC; Supervisor-Tabitha Brown-202-***-****; May we contact: NO; Hours Per Week: 36.

Coordinated with staff to determine appropriate patient treatment plans, utilizing electronic software such as Microsoft Office to create, organize and manage documents.

Aided patients with ADLs including grooming, bathing, dressing, restroom assistance, etc. to ensure optimal preparation for therapy treatments.

Collected blood specimens by performing venipunctures and finger sticks, and maintained a thorough and accurate catalogue of patient samples and records.

Adequately followed all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, recognizing areas for improvement and making recommendations to leadership.

Assisted in maintaining treatment area and conducting clerical tasks in an interdisciplinary environment consistent with professional practices and ethical standards.

Utilized crisis management and customer relations skills to assess and resolve patient inquiries regarding facility operations and medical procedures. Recorded information into the Cerner database, used catheters to take urine out of bladder

11/2016-01/2018; PATIENT CARE ASSISTANT/UNIT SECRETARY; Virginia Hospital Center, Arlington, VA; Supervisor-Lisa Tobin-703-***-****; May we contact: NO; Hours Per Week: 36.

Liaised with patients upon entry into hospital facilities, displaying exceptional customer service skills while completing administrative tasks and overseeing the patient registration process.

Managed the scheduling system for patients, doctors, and nurses to streamline availability for efficient scheduling of appointments and procedures as needed.

Collected patient information with close attention to detail during time sensitive intake processes, tracking vitals and patient conditions, and reporting any alarming changes to nurse personnel.

Assisted patients with ADLs and provided them with ROM (exercising/moving joints), repositioned bedridden patients, fed patients who could not self-feed, and periodically changed linens to ensure proper sanitation standards.

Answered patient phone calls, acting as the main point of contact for patients, families, and healthcare service providers while maintaining an accurate patient records.

Measured intake-output of urine, EKG, bladder scans, and vitals to update charts and patient information and reported it to nursing staff for further use.

Utilized Microsoft Excel proficiencies to enter and organize data regarding patient medical information.

06/2016-11/2016; CERTIFIED NURSING ASSISTANT; Transitions Healthcare of Capitol City, Washington, DC; Supervisor-N/A-202-***-****; May we contact: NO; Hours Per Week: 40.

Monitored patient conditions, recorded vitals, and measured food and liquid intake and output.

Assisted patients with ADLs and provided them with ROM (exercising/moving joints), repositioned bedridden patients, fed patients who could not self-feed, and periodically changed linens to ensure proper sanitation standards.

EMRLink; MedConnect; Cerner; Office 365; Google Suite

SUMMARY

EDUCATION & CERTIFICATIONS

PROFESSIONAL EXPERIENCE

TECHNICAL PROFICIENCY

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