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Corporate Communications Customer Service

Location:
San Francisco, CA
Posted:
October 17, 2023

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Resume:

PEDRO NEGRETE

**** ******** ***. #*** **********, CA 94608 559-***-**** ad0ftn@r.postjobfree.com

linkedin.com/in/pedronegrete

Communications Professional

Dynamic and energetic professional with more than 10 years in the Property Management industry.

Highly organized, professional, and personable. Ability to produce high quality work and meet deadlines in a fast-paced, high-volume environment.

Talent for cultivating and supporting client relationships, leading to high standard projects, minimal turnover, and renewal of customer service residency.

Key Skills

Knowledge in Fair Housing

New Client Development

Marketing Trends

Promotional Marketing

Market Research and Analysis

Corporate Communications

New Product Launch

Event Planning

Records Management

Budget Development

Expense Reduction

Bilingual-Spanish

Experience

EAH Housing San Rafael, Ca.

September 2020 to January 2023

Community Manager

Developing five different properties with

Experienced in HUD, Section 8, Tax Credit and other housing programs knowledge.

Rent collection at the beginning of every month. Submit checks to main office in a timely manner and maintain a rent ledger. Follow up with any outstanding rents.

Be the point of contact for prospective tenants to give tours of vacant units, which may include evenings and weekends.

Communicate with main office regularly regarding status of the property and reporting any extraordinary issues in a timely manner.

Additional duties include, enforcing rules of occupancy, tracking fire safety maintenance and responding to “emergencies” and reporting status to the main office.

Christian Church Homes Oakland, Ca.

July 2018 to September 2020

Assistant Community Manager

Experienced in HUD knowledge

Collect rent, maintain occupancy, accounting, move-in, and move-out records

Assists in carrying out emergency procedures when needed

Processing monthly rent payments, run daily delinquency reports, late payments and NSF checks

Plan and delegate maintenance daily work assignments to maintenance staff

Compliance knowledge and experience

Process payables and receivables

AMC Apartment Management C. San Rafael Ca Julkd July

July 2017 to July 2018

Assistant Community Manager

Working with Property Manager to develop an excellent performance to serve residents needs.

Implementing professional management practices to increase new resident leases per month and reduce the vacancy

Monitoring and created financial reports for the property owner and management company

Excellent relationship with vendors and service providers to ensure the functionality of both properties

Processing monthly rent payments, run daily delinquency reports, late payments and NSF checks

Plan and delegate maintenance daily work assignments to maintenance staff

Monitor and manage operational expenses within the allotted budget

Oversee tenant move in/out, SODA, security deposit refunds, apartment inspections…etc.

Shapell Properties, San Ramon, CA August 2015 to July 2017

Assistant Property Manager

Financial tasks include; Safeguard, collect and process all receipts by the 5th of each month as well as record accurately, serve 3-Day Notices, and reduce delinquency to less than 5%.

Assess move-out conditions and process Deposit Accounting statements per company's standards. Manage collections from past tenants.

Assist in property financial reporting such as Month End, Reclass & Accruals and annual budget preparation.

Monitoring daily leasing results by communicating with staff to identify sales challenges while continuing to implement marketing and sales tactics.

Mentor and train leasing consultants.

Essex Properties, San Francisco, CA

October 2013 to August 2015

Leasing Specialist

Exceeded the goal and finished the lease up project one month in advance

Developed the marketing strategy to attract new residents to lease our luxurious apartments

Toured and showed the apartments to local and out of the country remotely always providing the best customer service.

Guided new residents through the application process, paper work and finalizing with the move in day.

Assisted management with Move Out and Month end Reports

Mastered the Leasing Specialist position reaching monthly goals and creating great professional relations with residents and management.

Education

UNIVERSIDAD DEL VALLE DE MEXICO, Mexico City

Bachelor of Arts in Mass Communications

REEDLEY COLLEGE, Reedley, CA

Certificate in Health Care Interpreting, English-Spanish



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