Rodney DeVault

Webster, TX *****

ad0ft0@r.postjobfree.com

303-***-****

The opportunity to join an organization that has need for an experienced professional with an established track record and values.

Authorized to work in the US for any employer

Work Experience

Emergency Service Coordinator

Denver Rescue Mission - Denver, CO

August 2020 to March 2023

Make sure all guest that checked in or safe, warm and cared for most importantly treated them as an equal, kept accurate record of who was checking in and also who didn’t show up Sales and Service Representative

Raffaeli Enterprises - Greeley, CO

2011 to June 2020

General Office and Labor

Labor position entails numerous manual labor tasks. Various functions including, but not limited to assembly, loading, unloading, packaging, shipping, receiving, and machine operation. Basic office functions, phones, fax and email. residential services, sales and lead generation

DirecTv - Englewood, CO

2009 to 2011

Englewood, Co

Customer Retention

Performs a wide range of duties associated with DIRECTV products (bar/restaurants, offices, retails locations, etc), residential services, sales and lead generation. Manages inbound and outbound activities through telephone, email, and fax. Responsible for the ongoing management of assigned accounts including but not limited to receipt, data qualification and sales achievement, proper disposition of incoming customer calls requesting product/service, contract terms, installation, and activations pertaining to specific marketing initiatives, providing account set up and account maintenance, handling escalations, or resolving billing, service and technical issues in a prompt and effective manner. Ability to navigate multiple data entry systems and other relevant applications, tools and resources while speaking with customers. Works with internal departments to facilitate account set up and account maintenance inclusive of ordering equipment, troubleshooting, and programming recommendations for assigned accounts. Ensures customer retention and identifies and communicates growth opportunities of existing National accounts as well as building and maintaining the relationship with internal and external customers

Inside Sales Advisor

Essex - Commerce City, CO

2007 to 2009

Receive process and expedite customer orders and inquires for Motor Repair customers utilizing the telephone, fax, QAD order entry system, and mail. Interface with warehouses, manufacturing plants, vendors, purchasing, credit department, marketing department and management on a daily basis. Develop and maintain customer quotations. Other duties will include sales lead follow-up and proactive, suggestive sales of complementary products.

Sales and Service Representative

Corporate Express - Aurora, CO

2007 to 2007

Customer Experience Advisor

Takes ownership of customer requests, receives and enters orders via phone or email, identifies and resolves problems in order to meet customers' needs in a courteous and professional manner. Seizes revenue-generating opportunities by up selling to the customer base. Proactively provides an outstanding customer service experience which promotes customer loyalty and the retention of the customer base. If an inquiry cannot be resolved at point of contact, tracks the inquiry to completion through the appropriate departments and systems.

Lead involves focusing

Roadway Express - Aurora, CO

2002 to 2006

on organization, improving regional performance, and on providing training to ensure superior customer service and client support. This includes handling inbound customer calls, creating bills of lading, scheduling pickups, monitoring process of shipments and generating status reports. Analyze worksheets using Excel. Worked with pro-numbers/tracking, lost freight & freight recovery, as well as having tariff knowledge. Communicates information to other departments to expedite resolution of errors and may perform reconciliation and update functions. Also perform audit functions on bills of lading and ensure export documents are properly handled per established procedures. Have been cross-trained in many aspects of the freight and transport industry and received various certifications in order to correctly perform this position.

Travel Agent

Cendant Travel - Aurora, CO

2002 to 2002

Formerly Trip.com, Made professional, accurate, cost-effective travel arrangements for all clients within company guidelines and standards for excellent customer service. This also included hotel as well as car rentals.

Customer Service Representative

The Shane Co - Englewood, CO

2001 to 2002

Handled inbound inquiries and orders via phone and web chat. Insured delivery, quality and satisfaction. Was trained on company implementations and standards. Assisting and maintaining dsl

Englewood, CO

2000 to 2001

sdl and the internet for our customers, also troubleshooting, and problem solving. Use of several billing systems Oracle, Clarify, and CSG.

CSR - Customer Service Representative

Primestar by DirecTv - Englewood, CO

1998 to 2000

CSR

High volume inbound call center. Worked directly with customers and agents to research and resolve customers issues with billing, troubleshooting, adds and changes to accounts. Preformed activations and disconnects as well as account recovery. Inside Sales Representative

MCI Worldcom - Denver, CO

1995 to 1998

CSR

Informed customers about services offered. Set up new accounts, explained billing and perorations. Negotiated with customers on billing discrepancies and minimized customer loss. sales

American Garage - Denver, CO

1993 to 1995

Denver, Co

CSR/Warehouse

Preformed warehouse duties. Acquired customer information. Gave descriptive information on products, set up accounts, and established sales of product. Education

High school or equivalent

Skills

• Customer Service

Certifications and Licenses

Life and Health Insurance

Driver's License

Additional Information

Skills

Proficient in windows, word, office, basic excel, csg, viewpoint, outlook, & netscape communicator, personal experience in using various programs in the home. Also proficient using fax, email, 10 key, aspect and multi-line phone systems. Freight/warehouse/ transport coding and computer systems.

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