JAYME HUNT

503-***-****

ad0fst@r.postjobfree.com

Technical Support & Automation Manager

*** **** *** ****, #***, WEST FARGO, ND

SUMMARY

Technical Support Specialist & Automation Manager with 6+ years experience assisting customers and diagnosing systems. Adaptable professional recognized by peers for my effective creative thinking and problem- solving skills. Looking to apply my experience with Technical Support and Assistance and Creative Issue Resolution at your company.

EDUCATION

University of People

Bachelor's Degrees in:

IT Management

E-Marketing

Entrepreneurship

English

Mathematics

Quantum Physics

Fine Arts

SKILLS

Strong organizational and time- management skills

Exceptional communication and interpersonal skills

Ability to work independently and as part of a team

Detail-oriented and able to handle multiple tasks simultaneously

Experience in a multitude of IT skills ranging from Database Administration to front end UI website design to Automation of back-end products

CERTIFICATIONS

Oracle Database Administration

Salesforce CRM Administration

PROFESSIONAL EXPERIENCE

SaaS Technical Automation Manager Mar 2020 - Present

Work directly with the Dev Team to automate all products on website.

Creating tags, databases, and Salesforce CRM to create a solution to combine REST APIs, Google products, Docusign, and either Zapier or Make SaaS

Troubleshoot issues by recreating problem in Postman and Zapier SaaS

Create internal knowledgebase articles

Nintex-AssureSign

Team Lead, Technical Support Specialist, Tier 3 Aug 2018 - Sept 2022

Provide assistance to customers, consultants, and partners on the usage of Nintex-AssureSign products through our customer support portal, email, chat and phone

Advise clients on configuration options based on best practices

Triage newly reported problems, assign proper severity and work to identify a resolution

Troubleshoot issues through reproducing the problem and determine resolution

Update the ticket tracking system to provide accurate and current status of support issues

Identify case trends and report to services and development

Maintain proactive communication upward and across client contacts

Create knowledgebase articles regularly to expand self-help tools for customers and internally

Contact this candidate