Customer Service Data Entry

LS LaTyra Scott

CHARLOTTE, North Carolina ***** 704-***-****

*******@*****.***

PROFESSIONAL

SUMMARY

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals also i will dedicate customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Policy and Procedure Adherence

Customer Service

Merchandising

Customer Needs Assessment

Cash Handling

Data Entry

Mail Management

Microsoft Word

Retail Sales Customer Service

Technological Knowledge

Safety and Security

Customer Communication

WORK HISTORY DATA ENTRY CLERK 03/2023 to CURRENT

JPMorgan Chase Charlotte, NC

Completed data entry tasks with accuracy and efficiency. Scanned documents and saved in database to keep records of essential organizational information.

Entered numerical data into databases with speed and accuracy using 10-key pad.

Sorted documents and maintained organized filing process. SECURITY GUARD 08/2022 to CURRENT

Allied Universal Security Charlotte, NC

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Patrolled and monitored premises in company vehicle, on bicycle and by foot.

Secured premises and personnel by patrolling property and monitoring surveillance equipment.

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

SALES ASSOCIATE 08/2019 to 05/2022

Paradies Lagardere

Worked independently but within a team environment. Processed credit card payments and accurately handled cash. Developed customer base by delivering consistent customer service. FRONT DESK AGENT 01/2022 to 03/2022

Hilton Charlotte University Place Charlotte, NC

Took reservations over phone, in person and via computer for guests and provided confirmation information.

Answered customer telephone calls promptly and appropriately handled needs.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

CUSTOMER SERVICE REPRESENTATIVE 03/2021 to 11/2021 Iqor Charlotte, NC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

SHOPPER 11/2020 to 01/2021

Amazon

Answered customers questions about products, prices, and availability. Effectively managed time to ensure each purchase was tailored to customer's needs.

CREW MEMBER 03/2018 to 08/2019

McDonald's

Worked closely with managers and fellow crew members to prepare orders.

Cross-trained in multiple positions to assist during busy periods. Kept wait times low through fast order taking and payment processing. Addressed customers with friendly greetings and conversations. EDUCATION Customer Business Administration 06/2019 West Mecklenburg HighSchool, Charlotte, NC

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