Customer Service Experience
Resume:
Trinier Dudley
Delivery/Courier Driver
Lauderdale Lakes, FL
ad0frs@r.postjobfree.com
Safety-conscious defensive driving trained driver offering 9 years of successful transportation experience. Proactive and helpful with proven history of going above and beyond to provide assistance. Skilled in completing trip reports and actively documenting any notable challenges and obstacles.
Objective
To attain a position in the Courier transportation industry where my mechanical, technical and managerial experience in route planning and record of safe and efficient delivery operations combined with top notch customer satisfaction scores can be applied to ensure delivery order duties are correctly performed to provide a positive qualitative experience for managers and companies.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Jan 2020 - Current
Uber Courier
Driver: Food Delivery & Passenger
Communicated with passengers, restaurants, and customers regarding transporting them and food orders to and from their desired destinations, while ensuring great customer experience.
Maintained a clean vehicle and provided all-time excellent customer service, and resolved any customer problematic issues.
Loaded and unloaded vehicles, identified and took the shortest and fastest routes and demonstrated the ability to remain calm in stressful situations.
Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required.
Achieved and maintained a perfect 5-star Uber rider rating.
June 2022 - Current
Marcos Catering
Driver: Catering Delivery
Confirmed catering orders are accurate and complete prior to departure of restaurant.
Properly loaded, organized, and secured orders, ensuring all items are delivered intact.
Drove safely in all types of weather and followed traffic laws to protect company products and the general public
Managed time effectively to make deliveries on time to maintain positive customer satisfaction and building brand reputation.
May 2021- June2022
Driver: Heavy Equipment Delivery and Set Up.
Kids Fairy Land Parties
Drove company Box truck and trailers to deliver party equipment.
Set up and picked up bounce houses, slides, and obstacle courses that weigh up to 180lbs.
Collected money from customers, made changes, and recorded transactions on customer receipts.
Maintained vehicles, trailers, inflatables and equipment.
Set-up inflatables and event equipment.
Supervised children, inflatables and equipment during events.
Prepped trailers, loaded & unloaded inflatables and equipment, according to the delivery manuscript SOP.
Recorded delivery information.
Independently preformed deliveries & pick-ups.
May 2017 – May 2021
Affordable Battery
Driver: Emergency Roadside Assistance
Independently operated and maintained company sprinter van.
Reported any mechanical problems encountered with vehicle calls.
Provided jump starts, battery installs, and tire repairs.
Maintained logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
Report vehicle defects, accidents, traffic violations, or damage to the vehicles.
October 2015 - September 2018
Delivery Driver/Warehouse/Forklift Operator
Amazon - Doral, FL
Loaded vehicle and properly secured packages to prevent damage during transportation.
Verified and completed prompt delivery locations by utilizing GPS technologies to ensure time efficient delivery.
Provided healthy communication, time management, and pexcellent customer service.
Maintained vehicle maintenance and cleanliness of company vehicle while completing work-related duties.
Prepared and collected parcels for incoming orders and load products weighing up to 200lbs into vehicle using assistive equipment when necessary.
Handled organize and secure packages with the utmost care.
Verified each delivery against shipping instructions before delivering to customers.
Operated hand held scanner on all outgoing and then delivered packages.
Documented complete and appropriate records regarding the courier packages mileage and Miscellaneous.
June 2013 - October 2015
Walmart – Sunrise, FL
Warehouse Associate/Shipping and Receiving/Forklift Operator
Tag all inbound merchandise with receiving date stock stage and transport goods
Move freight stock and other materials to and from storage and production areas and loading docks
In charge of unloading trucks and breaking down pallets as needed.
transporting pallets with equipment from the receiving dock to the storage racks.
Managed or organization of backroom storage spaces constructing displays and stocking shelves
possess valid driver license excellent driving record forklift certificate and ability to lift 100 pounds.
Warehouse Worker/Shipping and Receiving
July 2007 - June 2013
Big Lots - Fort Lauderdale, FL
Warehouse Associate/Shipping and Receiving/Forklift Operator
Unloaded deliveries and stocked shelves.
Stocking duties included setting up and tearing down displays and monitoring inventory levels.
Performed store cleaning and removing expired merchandise from shelves to ensure a
safe and productive working environment.
Kept the stockroom clean and well organized.
Stood for extended periods of time lifting over 50 pounds.
Proficient in the use of pallet movers, forklift troubleshoot breakdowns and repair calls.
Education
August 2001- June 2005
High School Diploma
Plantation High School – Fort Lauderdale, FL
Skills
• RF Scanner (10+ years)
• Order Picker (7 years)
• Warehouse Experience (10+ years)
• Warehouse Distribution Experience (10+ years)
• Picking and Packing Experience (10+ years)
• Shipping & Receiving (10+ years)
• Customer Service (10+ years)
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Powerpoint (10+ years)
• Order Entry (10+ years)
• Materials Handling Experience (10+ years)
• Logistics (10+ years)
• Forklift Operator (7 years)
• Heavy Lifting (10+ years)
• Order Management System (10+ years)
• Order Picker Experience (10+ years)
• Computer Skills (10+ years)
• Pallet Jack (10+ years)
Box Truck Driver (6 years)
Certifications and Licenses
Class E Driver License with Clean Record
Chauffer Certified
Forklift Certified-October 2013 to October 2023
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