LISA HAGON

Plano, TX · 760-***-****

ad0frk@r.postjobfree.com

Results-driven, service-oriented professional with excellent written and verbal communication skills. Strong problem solving and persuasive abilities with strong work ethics and standards. Always smiling and professional; willing and able to meet deadlines and achieve well-respected standards of performance. Team player, able to effectively work and collaborate with all levels of management, peers, and the public.

EXPERIENCE

Heartis-Frontier Management DFW TX

Executive Director -Current

Ensures the delivery of quality care and services and promotes positive resident and family relations, responding promptly and appropriately to resident needs, requests and concerns. Encourages resident interaction and promotes a culture where each resident is of the greatest importance.

Operates the community in a manner which will ensure company profitability by meeting all community budget and census guidelines as set by Corporate.

Directs and monitors all marketing activities.

Provides resident programs designed to provide enrichment in the areas of social interaction, entertainment, arts and crafts, physical exercise, education, religious services, and community involvement.

Complies with all state and federal laws and regulations and all company rules and regulations regarding the care of the residents and operation of the community. Develops a positive rapport with all state regulatory representatives.

Oversees the healthcare related programs and services (i.e. medications, bathing, staff development, charting) and ensures that all applicable state-mandated rules and regulations are carefully adhered to

Directs and monitors timely and accurate completion of all daily/weekly/monthly billings, accounting, and bookkeeping requirements.

Assists as needed in the coordination of move-in with respective residents. Periodically reviews each resident's status and ability to perform under the terms and conditions of the Residency Agreement

Actively manages and leads the community team, including recruiting and retention of key contributors, performance management, employee development, coaching, and feedback.

Routinely monitors the sanitation of the kitchen, quality of meals, quantity, and appearance of service and entire staff, cleanliness of resident apartment and satisfaction of residents.

Implement a quality assurance program that evaluates each department's performance on an on-going basis.

Provides a safe environment for residents, staff, and visitors.

Performs additional duties as assigned to ensure business continuity.

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Mustang Creek Estates Frisco – Frisco, TX

Executive Director

Overall management of 90 room building

Managing departments responsible for building maintenance

Responsible to building and maintaining occupancy of the building

Management of the Assisted Living community/Memory Care

Facilitated resident care conferences and completion and organization of all resident paperwork including service plans according to state and community guidelines

Directly responsibility for the financial management and regulatory compliance of the community

Demonstrate effective communication, lead by example, ensure outstanding attention to detail in resident’ care and wellbeing

Hiring, recruiting, and training the team members. Staffing schedule according to budget guidelines, fairness, and resident needs

LA VIDA REAL - San Diego, CA

Enliven Director June 2018 to May 2021

Overall management of 90 room building

Created an environment in which memory loss patients were able to thrive and heal

Management of each department for building and maintaining building occupancy and overall maintenance

Promoted safety, engagement, and self-esteem among residents.

Played a vital role as a liaison between the residents, their families, and the staff.

Ensured team collaboration to promote the best possible experience for the residents.

Provided training for staff, organized meetings, coordinated with the Food Services Director to implement programs for all stages of memory loss.

Kindred Health Care

Assisted Living Specialist July 2017 to June 2018

Focused on Assisted Living communities by calling on physicians, hospitals, skilled nursing facilities’ management, discharge planners, and case managers within Orange County to promote Home Health services.

Built and maintained client relationships.

Prepared business plans and maintained target lists.

Prioritized accounts in accordance with the market sales plan.

Gathered and organized account-related information and provide input on key customer opportunities, service line extensions, and proposal or contract pricing.

Desert Cottages Memory Care

Director/Licensed Administrator June 2013 to July 2017

Focused in customer service, excellent care, and hands-on leadership to drive RCFE operations.

Maintained up-to-date knowledge and compliance with all current and applicable laws, rules, and regulations.

Maintained staff workloads, supervision, and training.

Maintained financial and other records to provide strong operations management.

Provided services to residents with the appropriate regard for residents' physical and mental well-being.

Drove process and continuous improvement in company policies, procedures, and service standards.

Maintained knowledge of all applicable laws and regulations especially with that of Title 22 and Health and Safety Codes.

Comfort Keepers

Community Relations Coordinator 2011 to 2013

Directed sales and marketing activities as they relate to attracting new clients.

Key functions included both internal and external sales, coordinating marketing events, and monitoring and executing information for new clients.

Assisted with maintaining data bases E.g. ERSP, created documents as needed, background checks, caregiver & client files, and new client in home assessments.

Conducted weekly invoicing with QuickBooks, SCAN, and LTC.

A Place for Mom

Eldercare Advisor/Consultive Sales 2010 to 2011

Provided assistance in the process of selecting resources for senior housing and elder care options to seniors and families in need.

Guided seniors and their families to make informed decisions about their options, which include assisted living communities, Alzheimer's care, nursing homes, respite care, retirement communities, residential care homes, home care, and hospice care.

Provided personalized services offered at no charge to family.

KMIR6 NBC

Account Executive 2008 to 2010

Prospected, developed, and maintained station accounts with a focus on new business development.

Created client marketing plans that include broadcast and new media.

Utilized research.

Conceptualized and communicated creative ideas.

Followed through on production for new clients

Established and maintained customer relationships.

Tarbell Realtors

Realtor 2006 to 2010

Conducted Real Estate sales.

Assisted in determining Fair Market Value by reviewing market demand, length of time on the market, location, and other variables that affect a property's value.

Input listing into the Multiple Listing Service and kept the system current.

Yellowbook USA

Media Consultant 2006 to 2008

Consultative B2B Field sales and account management for Yellow Page display advertising.

Led management and cold calling in specified territories and assigned leads.

Managed over 130 clients at approximately $300,000 in revenue accounts in three directories while meeting new campaign goals.

Drafted contracts, collected payment, and worked customer service issues.

Customer care from beginning to end.

Pay-per-click Internet sales for Google/Yahoo.

EDUCATION

University of California, Riverside

Bachelor's in Business Administration 2001

CERIFICATIONS

RCFE Administrator – California

License number: 603*******-**** to 2021 (inactive)

Board Appointments

ACT1 2013 to 2017

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