Work History

Yvonne

Kercado

Contact

Address

St Cloud, FL 34772

Phone

321-***-****

E-mail

ad0fqv@r.postjobfree.com

Skills

Clerical Support

MS Office

Excellent Communication

Flexible and Adaptable

Written and verbal

communication

Team contribution

Analytical and Critical

Thinking

Possess range of skills,

including proficiency in

MS Office/Outlook and

Customer/Client relations

Documentation and

reporting

Coordinating schedules

Customer service

management

Competent and Resourceful worker with 20+ years of extensive qualifications, spanning multiple roles within the business Industry. Strong multitasking abilities to support handling numerous essential processes simultaneously. Skilled at troubleshooting process failures or inefficiencies, employing analytical skills and critical thinking proficiency. Dedicated team player with excellent experience in the business industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Managing Member

Berrylynn Weddings & Events LLC, Winter Park, United States

Created positive working environment where

employees felt valued.

Promoted company by giving exciting and dynamic

presentations to customers.

Recruited and hired talented employees offering

enthusiasm and valuable experience to [Type]

department.

Led monthly meetings to discuss business initiatives and brainstorm new ideas.

2019-01 -

2023-06

Passenger Service Agent

Contracted, Orlando, St. Cloud, FL

Worked effectively in fast-paced environments to

Deliver High-Quality customer experience

Developed and maintained collaborative

relationships to reduced overall customer check-in time by 35%

Analyzed and Identified issues and challenges

related to ticketing, flight delays, cancellation, baggage, and travel complications

Coordinate with airport teams and passengers to

ensure appropriate resolution

Including streamlined communication regarding

itineraries, flights, and luggage

Learned and adapted quickly to new technology

2022-01 -

2022-10

Languages

fluency in both English and

Spanish.

and software

Checked in luggage and confirmed all carry-on

items met federal guidelines.

Oversaw ticketing, gate and ramp services.

Rescheduled flights, issued refunds and assisted

passengers with alternative travel arrangements.

Provided high level of customer service to each

person by engaging customer and using active

listening and effective interpersonal skills.

Accounts Payable/ Receptionist

Contract, Orlando, FL

Handle business transactions, manage invoices, and review financial data keep records of accounts

payable. To ensure organization's financial

obligations are met

Analyze invoices for accuracy, resolved

discrepancies related to invoicing, contracts,

vendors, and service providers, end result helped to incorporate more streamlined practice of processing and categorizing all invoices that met certain

criteria to be processed automatically without

pending approvals, Increasing nearly 12 percent of invoices processed in accordance with payment

term

Proved successful working within tight deadlines and fast-paced environment

Responsible for greeting and directing visitors,

offering refreshments

Providing administrative support, scheduling

interviews, maintaining calendars for appointments, coordinating and booking conference rooms,

planning travel arrangements sorting mail, making

copies, and handling switchboard directing and

screening phone calls to appropriate parties and

paging when necessary

Demonstrated respect, friendliness, and willingness to help wherever needed with responsibilities outside scope of duties.

Received vendor invoices, validated for accuracy

and routed for approval to prepare for payment

2020-01 -

2021-01

processing.

Insurance Reimbursement Specialist II

Advent Health, Florida Hospital, Orlando, FL.

Responsibilities include ensuring claims are being billed correctly and reconciled timely

Posting cash payments into appropriate accounts

Review claim submission reports for accuracy and

resolve and resubmit rejected claims as necessary

processed daily and special reports, unlisted

invoices and letters, error logs, stalled reports, and aging

Perform outgoing calls to insurance companies to

obtain necessary information for accurate billing

After 3 months in financial services assigned to

Global Transplant Team

Handling Million Dollar and High Dollar claims with dual primary and tertiary accounts

Determine how to properly split total charges on

claim to encompass each transplant period to

assigned payer, Update and correct contractual

offsets for each payor to balance account, and

payments accordingly

Integral in creating Global Team playbook, and

Memo templates to ensure uniform method of

processing claims efficiently and effectively

Analyze and appeal any adjustment made via

independent Review and forward it to revenue

Integrity department as required with

recommendations.

2017-01 -

2018-01

Office Manager

Muscle Car Customs, LLC, Orlando, Florida

Responsible for Design of Company Website and

Facebook

Managed social media campaigns; measured and

analyzed campaign results; engaged with industry

influencers; create and execute content strategies; engagement and leads; enhanced brand image

through social presence improving sales targets by 33%

Gave life to Customer referral and Retention

2013-01 -

2016-01

program

In charge of accounts payable and Receivable

Served as liaison between technicians and

customers

Take ownership of customer experience by working

outside of scope of business carrying out those

additional assignments that allow Body Shop to

leave positive impression on customers

Interview, and Hire technicians, Managed all time

and attendance forecasting to Prioritize staff,

workday, and required services Provide support for all owner inquiries, whether by phone or text or

Facebook email, or in person, to achieve customer

service excellence.

Revenue Cycle Specialist

MBS, Port Orange, FL

Investigate insurance payments for accuracy and

compliance

Post cash, credit and check payments in

appropriate accounts Pursue unpaid claims within

standard time frame

Identify and bill secondary or tertiary insurance

Designed business templates and forms in system

Implemented new system filters designed for

efficient follow-up and accurate billing

Reducing claim denials to under 5 percent, for

overall increase in company revenue

Received performance base increase within 60 days

of employment

Lead brand new Accounts receivable platform

Revenue Cycle engine

Balanced and reconciled accounts Identified and

resolved payment issues between patients and

providers

Contacted responsible parties for past due debts

Reached out to insurance companies to verify

coverage.

2012-01 -

2013-01

FMLA Claims Manager/Intake Specialist

Aon Hewitt, Orlando, FL

Facilitated all leave of absence via telephonic

2009-01 -

2012-01

intake process

Explained and communicated leave options

available to clients and employees

Resolved concerns regarding payroll and leave and

FMLA

Promoted within 5 months from Intake Specialist to LOA Claim Manager

Processed and analyzed FMLA claims to determine

employee eligibility under state and federal

compliance

Coached and mentored new hires to enhance

team development

Successfully initiated and implemented new training process including creating extensive training manual for teams

Offered compassionate and attentive guidance to

clients during moments of crisis and trauma

Answered phone inquiries and provided clients with information and proper document to initiate claim

Explained eligibility requirements, application details, payment methods, and applicants' legal rights

during intake assessment

Liaison between clients and healthcare providers to maintain continuity of care Documented and

maintained accurate, up-to-date client records for reliable reference and communications

Ability Analyst

STD/LTD, CNA/Hartford Insurance, Maitland, Florida Within 6 months exceeded training and

development increased knowledge base of claims

process by 80% was promoted from customer

service to Tier IV claims analyst

Provide exceptional customer service by

maintaining dedicated to meeting expectations

and requirements of internal and external customers Worked within fast-paced environment and directly

interacted with internal and external customers to retrieve or relay information relevant to LOA claim Utilized critical thinking and mathematical aptitude to gather information, applied sound reasoning to

draw appropriate conclusion

2001-01 -

2009-01

Education

Accomplishments

Utilize business acumen and technical expertise to make sound decisions based upon mixture of

analysis, experience, and judgment, with

management oversight

Responsible for all aspects of complex claim

processing (review, analysis, risk assessment under disability plan, and state and federal regulations Negotiated claim settlement per policy provisions

and state regulations

Ensure deductible sources of income are

investigated, pursued, and applied correctly.

Diploma: General Education

Orlando Technical College - Mid Florida Tech -

Orlando, FL

Professional Development: Windows Training

Professional Development: Excel Training

Professional Development: Program Management

Training

1988-06 -

2023-05

Professional development completed in Microsoft

Excel

Continuing education in Project Management

Completed professional development in Conflict

Management

Accomplishments received multiple awards,

including the Hartford Gem Award for going above

and beyond as an team member, Awarded

Hartford's Gem Award

Contact this candidate