Customer Service Executive Support

Carla Street-Sturdivant

Skilled communications and customer service professional.

Naperville, IL 60563

*********************@*****.***

Focused professional seeking to contribute collaboratively in a team environment. Area of Expertise:

• Strong Client & Patient Services

• Project Management

• Integrated Communications

• Customer Service

• Executive Support

• Departmental Management

• Event Management

• Administrative Support

• Planning & Logistics

• Interpersonal Skills

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

DEMA Health - Remote

January 2023 to Present

• Provide and manage patient and client communications and materials;

• Develop and maintain collaborative relationships with clients and staff

• Conduct patient scheduling, registration and eligibility verification

• Answer phone calls and emails from patients and prioritize patient concerns as appropriate

• Answer patient non-clinical questions and explain intake process for receiving services

• Schedules/coordinates provider visits with patients, tests, and behavioral assessments

• Helped negotiate vendor contract to save 19% on event equipment

• Support senior leadership with general business and organizational tasks Outbound Distribution

Hyundai Mobis Parts America - Aurora, IL

January 2021 to Present

• Maintain and ensure distribution area is in compliance;

• Stay informed of daily parts and shipping logistics;

• Create labels for auto parts and process packaging Amazon Prime Delivery Driver

BETTER TRUCKS INC - Naperville, IL

July 2019 to January 2021

• Time Management: Ensure successful delivery and management of packages within the allotted time;

• Maintains Professionalism: Adheres to Amazon’s policies on interacting with all customers and clients respectfully and kindly;

• Equipment Management and Maintenance: maintain clean trucks through Amazon approved sanitization practices and procedures;

• Effectively utilize scanning and mapping equipment to track, and manage order fulfillment;

• Adhere to company supervisors, leads, and or all management set in place for guidance

• Provide well Customer Services & Request

Customer Service Representative

IlliniCare Health - Naperville, IL

June 2018 to December 2019

• Exhibited stellar customer service while maintaining a professional and empathetic attitude at all times;

• Multitasked, prioritized, and managed time effectively;

• Provided knowledgeable, accurate, and complete information to meet Client Services needs, as well as, expectations;

• Accurately referenced company policies, procedures, and products;

• Acknowledged and resolved customer complaints in a timely fashion;

• Maintained and created detailed records and reports;

• Handled tasks with varying degrees of complexity including performing research and troubleshooting customer inquiries upon request;

• Team player with skills in communicating and coordinating with colleagues to ensure company productivity and success;

• Provided accurate and detailed data entry;

• Managed inbound and outbound calls at a high volume Education

Associate in General Studies

College of DuPage - Glen Ellyn, IL

Skills

• Order fulfillment

• Logistics

• Order entry

• Packaging

• Materials handling

• Account management

• Customer service

• Customer support

• Microsoft Word

• Microsoft Office

• Microsoft Outlook

• Microsoft Powerpoint

• Client Services

• Healthcare

• Healthcare Accounts

• Inventory control

• Negotiation

• Communication skills

• Healthcare Customer Service

• Administrative experience

• Word

• Outlook

• Powerpoint

• Omni

• Intranet

• Internet

• Social Media Platforms

Contact this candidate