Customer service oriented, people skills, fast paced
Resume:
E: ad0fql@r.postjobfree.com 720-***-**** A: Boulder, CO 80301
PROFESSIONAL SUMMARY
Natural leader experienced in driving great team
successes by coaching and motivating team
members to increase financial profitability,
operational efficiency and customer satisfaction.
Record of performance in meeting organizational
objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
WORK HISTORY
Ideal Image - Director of Client Care
Boulder, CO
09/2022 - Current
SKILLS
EDUCATION
Front Range Community College
Westminster, CO
Expected in 05/2024
Nursing
Skyview HighSchool
Thornton, CO
05/2016
High School Diploma
Built client relationships by responding to
inquiries, identifying and assessing clients' needs, resolving problems, and following up with
potential and existing clients.
•
Handled complaints, provided appropriate
solutions and alternatives within appropriate
timeframes, and followed up to achieve
resolution.
•
Supervised daily operations and sales functions
to maximize revenue, customer satisfaction and
employee productivity.
•
Performed duties and provided service in
accordance with established operating
procedures and company policies.
•
Maintained client files with sales contracts,
records of client interactions, client notes, and
other information.
•
• Training and Development
• Conflict Resolution
• Scheduling
• Staff Management
• Financial Management
• Training and mentoring
• Strategic planning
Analytical and Critical
Thinking
•
• Written Communication
• Active Listening
• Team Building
• Negotiation
LS / LOLAV SILEVANI
Starbucks - Supervisor
Thornton, CO
05/2019 - 08/2022
The Blue Bench - Hotline Counselor
Denver, CO
05/2019 - 08/2019
Sprouts Farmers Market - Senior Bulk Leader
Thornton, CO
09/2017 - 05/2019
LANGUAGES
Created successful work schedules for each
team member to maintain deadlines and fully
staff shifts.
•
Applied strong leadership talents and problem-
solving skills to maintain team efficiency and
organize workflows.
•
Worked with management team to implement
proper division of responsibilities.
•
Maintained compliance with company policies,
objectives and communication goals.
•
•
Involved clients' family members in planning
social service programs.
•
Offered and documented treatment consent
forms in patient health records.
•
Observed and monitored client behavior and
responses to treatment.
•
Encouraged patients to discuss experiences in
group and individual settings.
•
Identified value opportunities to exploit product
for maximum business effectiveness.
•
Assessed project milestones and team
performance to keep staff on-task.
•
Provided educational expertise and mentoring
to junior team members.
•
Kurdish
Native or Bilingual
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