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Service Delivery Customer Support

Location:
Purcell, OK
Salary:
50k/year
Posted:
October 17, 2023

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Resume:

ARRON BELL

ad0fqg@r.postjobfree.com 405-***-****

linkedin.com/in/arronbell83 Purcell, OK

SUMMARY

With an adept ability in comprehensive information presentation, I excel in advising clients to make informed decisions, backed by deep industry knowledge and tailored solution delivery. My strengths lie in customer engagement, where I employ advanced techniques to foster meaningful relationships, ensuring personalized insurance assessments that resonate with individual needs. I pride myself on delivering exceptional service, consistently achieving high customer satisfaction rates through my expertise in support and advanced techniques. Leveraging CRM tools, I prioritize cultivating trust and building long-term relationships, ensuring repeat business and enduring brand loyalty.

SKILLS

● Information Analysis & Presentation: Comprehensive information presentation, Decision-making support, Deep industry knowledge

● Customer Engagement & Communication: Tailored solution delivery, Customer engagement techniques, Customer contact and communication

● Service Excellence: Customer support expertise, Exceptional service delivery, Advanced customer satisfaction techniques and tools

● Consultation & Assessment: In-depth client consultation, Personalized insurance assessment, Customer needs analysis

● Relationship Management: Customer Relationship Management (CRM) tools, Relationship-building strategies, Trust cultivation

● Business Strategy & Development: Brand loyalty enhancement, Repeated business strategies, Long-term relationship fostering

EXPERIENCE

American Income Life - Life Agent Purcell, OK May 2023 - Present

● Advise clients and potential clients ensuring informed decision-making by leveraging comprehensive information presentation and analysis skills.

● Deliver tailored insurance solutions achieving personalized coverage for individual needs by leveraging deep industry knowledge and customer engagement techniques.

● Offer exceptional service ensuring high customer satisfaction rates by leveraging customer support and service expertise.

● Conduct in-depth consultations with clients and potential clients determining optimal insurance for them and their families by leveraging customer contact and communication skills.

● Foster strong and lasting relationships ensuring repeat business and client trust by leveraging Customer Relationship Management (CRM) tools and strategies.

● Prioritize consistent customer engagement enhancing brand loyalty and trust by leveraging advanced customer satisfaction techniques and tools.

Spin Transportation - Customer Service Sales Specialist Purcell, OK Aug 2022 - May 2023

● Engaged with customers ensuring effective and efficient product movement by leveraging strong logistical and organizational skills.

● Addressed customer concerns and issues ensuring swift resolutions by leveraging effective communication and problem-solving abilities.

● Extended business relationships beyond just freight movement aiming to enhance their profitability by leveraging consultative approaches and market insights.

● Played a pivotal role in planning and coordinating goods movement facilitating seamless transportation throughout the United States by leveraging advanced route planning tools.

● Collaborated with carriers ensuring timely deliveries by leveraging strong networking and partnership management skills.

● Prioritized customer satisfaction establishing long-term business relationships by consistently going above and beyond in service delivery.

Western Flyer Xpress - Truck Driver Oklahoma City, OK Jul 2021 - Aug 2022

● Operated as an experienced truck driver achieving a flawless safety record by leveraging meticulous driving and adherence to safety protocols.

● Excelled in efficient route planning ensuring on-time deliveries by leveraging advanced navigation skills and time management.

● Handled cargo maintaining the highest standards of integrity and care by leveraging knowledge of cargo protection and loading techniques.

● Managed the commercial vehicle upholding peak vehicle performance by leveraging routine vehicle maintenance and thorough inspections.

Knight Transportation - Truck Driver Dallas, TX Nov 2020 - Jul 2021

● Operated a commercial vehicle ensuring safe and reliable freight transport by leveraging strict safety protocols and driving expertise.

● Served as the face of the company enhancing brand representation by leveraging professional demeanor and company values.

● Assisted customers proactively ensuring their concerns were addressed by leveraging excellent customer service skills and a solution-oriented mindset.

● Prioritized customer satisfaction ensuring repeat business and positive feedback by leveraging consistent attention to detail and dedication to service quality. Western Dairy Transport, LLC - Professional Driver Lubbock, TX July 2020 - Oct 2020

● Operated a commercial vehicle ensuring maximum safety by leveraging strict adherence to safety protocols and guidelines.

● Specialized in the transport of fresh milk ensuring consistent product quality by leveraging knowledge of perishable goods handling.

● Utilized a tanker for transportation optimizing cargo capacity and efficiency by leveraging skills in large-volume logistics.

● Managed pickups from various locations ensuring timely deliveries by leveraging effective route planning and coordination skills.

PetroStar Services - Professional Driver Midland, TX May 2019 - February 2020

● Collaborated closely with upper management ensuring effective and timely item distribution by leveraging strong communication and organizational skills.

● Played a pivotal role in logistics achieving optimal item placement and delivery by leveraging in-depth knowledge of supply chain management.

● Worked with multiple crews improving team productivity and efficiency by leveraging team leadership and optimization techniques.

● Implemented targeted strategies enhancing overall crew efficiency by leveraging data-driven decision-making and workflow analysis.

Cretic Energy Services - Coil Operator 4 Midland, TX Jan 2018 - Apr 2019 Atlas Crane - Crane Operator Las Vegas, NV May 2016 - Jan 2018 C&J Energy Services - Supervisor Charleroi, PA May 2014 - Apr 2016 Key Energy Services - Lead Coil Operator Muncy, PA Feb 2012 - May 2014 EDUCATION

V School Cybersecurity Bootcamp Remote 2023

Laid off from Feb/2020-July/2020



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