Front Desk Associate

Ebony Conner

Front Desk Associate

Colonial Heights, VA 23834

*********@*****.***

To obtain a position as a Front Desk Associate with a customer-oriented company that offers opportunities of growth.

Authorized to work in the US for any employer

Work Experience

Front Desk Associate

Residence Inn by Marriott - Chester, VA

March 2019 to June 2022

I was responsible for greeting residents in an efficient and courteous manner. As the face of the hotel, I checked guests in and out of their rooms, activated and distributed room keys, answered inquiries regarding rooms, rates or amenities, and honored requests from the residents.I also informed residents of payment methods,verified credit cards and processed payments for hotel services. Additionally, my responsibilities included managing online and phone reservations and I worked with housekeeping staff to ensure all rooms were clean, tidy and fully-furnished to accommodate guests’ needs. Front Desk Associate

Fairfield Inn & Suites - Chester, VA

January 2011 to March 2019

I was responsible for greeting residents in an efficient and courteous manner. As the face of the hotel, I checked guests in and out of their rooms, activated and distributed room keys, answered inquiries regarding rooms, rates or amenities, and honored requests from the residents.I also informed residents of payment methods,verified credit cards and processed payments for hotel services. Additionally, my responsibilities included managing online and phone reservations and I worked with housekeeping staff to ensure all rooms were clean, tidy and fully-furnished to accommodate guests’ needs. Cashier/Server

Caribbean Tropics Restaurant - Petersburg, VA

April 2009 to August 2011

As a cashier/server, I was responsible for welcoming guests and taking and processing their orders in the restaurants database. Additionally, I relayed orders to the kitchen staff and ensured a high quality and appearance of the foods' presentation. I ensured that orders were presented in a timely manner and accepted payment; I would provide change when necessary. I was also responsible for responding to guest inquiries, issuing receipts and recording guests suggestions. I also assisted in the cleaning and arranging of the kitchen and restaurant's sitting area. Customer Services Representative

STARTEK Corporation - Petersburg, VA

March 2006 to June 2008

I was responsible for providing knowledgeable responses to telephone inquires in a courteous and professional manner. Utilized pre-scripted responses which they must read verbatim to provide basic general and claims specific information. I also utilized standard technology such as telephones, e-mail, and completed basic call logs related to the phone inquires. Responded to telephone inquiries within the set departmental staffing and time parameters and I displayed a proven ability to work independently and as a member of a team. I was able to effectively communicate both verbally and in writing and displayed effective analytical and problem solving skills. Customer Services Representative

Kmart - Chester, VA

October 2000 to March 2003

As a Kmart Customer Service Rep, I educated customers on products and service offerings, I answered customer's questions and addressed their problems and/or complaints in person and by phone. I also built customer confidence with active listening and by providing resolutions. I maintained up to date knowledge of the store and Layaway Department's policies regarding payments, terms of the layaway, returns and exchanges.

Education

Chesterfield Community High School - Chesterfield, VA

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