Customer Service Rep

***** **** ***** **. **

Tenino, WA *****

503-***-**** www.kvdcdesigns.com

****.***@*****.***

KATE VAN DE COEVERING

OBJECTIVE

My goals are to be the best representative for the company I work for, to present the company values and goals while supporting the customer, having empathy, and understanding. I strive to actively listen to each caller attentively and provide them with the best service, both quickly and efficiently.

SKILLS

Call Center Operations

Excellent Documentation

Communication

Customer Relationship Management

Zendesk

Google Tools

Technical Support Skills

Proficient in MS Office and Office365

Conflict Resolution

Research and Documentation

CRM – Salesforce, Sugar, Netiva

eCommerce/Shopify/Esty/Amazon

WORK HISTORY

CUSTOMER SERVICE REP • HARBOR FREIGHT • PRESENT

Supporting customers ordering parts for tools, Customer service information and access to subscriptions, resolved conflicts with products in recall, back order or no parts, Mediated conflicts about company or store polices and returns. Researched alternative options for parts for customers at other companies.

CUSTOMER SERVICE REP • ARISE • FEB 23 - JUNE 22

Project is Disney Dining, making dining reservations for the restaurants, recreation, and events for Guests. Resolving problems with reservations, occupancy, and locations

CUSTOMER SERVICE REP • ALORICA • NOV 22 – JAN 21

Supported customers using American Express, completed applications for new accounts, providing information about current accounts and billing processes. Troubleshooting issues for cardholders about accounts in arrears or dispute.

CUSTOMER SERVICE REP • TTEC • MAY 20-OCT 22

Provided service to customers of the Bank of the America unemployment debit cards during Pandemic. Helped customers with missing funds, stolen or lost cards and tracked fraud claims and repeat offenders attempting to obtain cards falsely.

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