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Customer Service Strategic Planning

Location:
Orlando, FL
Posted:
October 17, 2023

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Resume:

JOSEPH BECKER

Ocoee, Florida ***** 321-***-**** ad0fox@r.postjobfree.com

Summary

Hardworking individual with experience in all facets of sales, management, marketing, customer relations, strategic planning, and operations. Reliable and punctual individual seeking to assist animals in all caring needs. Highly organized and thorough with good communication and multitasking abilities.

Skills

Customer Service

Problem-Solving Skills

Time Management Skills

Interpersonal and Management Skills

Willingness to Learn

Teamwork

Computer Skills

Critical Thinking

Work History

Salesman 07/2013 to Current

Damsel In Defense – Ocoee, FL

Promoted and up-sold products and services to meet needs of customers. Upheld high standards of customer service by promoting and upselling new products and services.

Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Customer Service/Quality Control Technician 12/2009 to 07/2013 Diverse Networks, Inc (Subcontractor For Spectrum) – Oviedo, FL Performed thorough inspections of new installations, line buries, and upgrades of customers' equipment.

Proposed corrective actions to address quality issues. Tested and evaluated product precision against specifications to reduce discrepancies. Landlord 02/2007 to 07/2012

Self-Employed – Orlando, FL

Managed & Rented a Single-Family home to several tenants. Monitored rent collections and resolved tenant disputes quickly and effectively. Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects. Team Lead – Marketing Representative 02/2006 to 11/2009 Dynetech Corporation – Orlando, FL

Led a team of four traveling marketing representatives in order to successfully deliver an average of six professional sales presentation events each week. Managed and oversaw the peak operating condition of all team equipment including all Audio Visual equipment, including, but not limited to the following: LCD Projector, Microphone, Mixer, Credit Card Processor, Laptops, MP3s.

Completed and ensured the accuracy of required paperwork for each weekly campaign. Contacted and assisted the instructor regarding coordination of itineraries, directions and day-to-day operations including making certain the presentation room was to their satisfaction at each venue

Regularly hit bonuses based upon exceeding a 6-month closing average by +10%, +15% or

+25%.

Senior Sales Representative 02/2002 to 01/2006

Infinite Energy, Inc. – Orlando, FL

Responsible for all aspects of sales and account management for customer base comprised of large businesses, healthcare facilities and restaurant chains, including Health Central Hospital, South Lake.

Position entails evaluating customers natural gas usage history, preparing detailed analyses to document savings provided by Infinite Energy, promoting company programs that assist customers in controlling costs, selling energy concepts and services to direct end users, negotiating contracts and closing sales.

Large Volume Accounts Representative 04/2000 to 11/2001 Equitable Gas Company – Pittsburgh, PA

Responsible for negotiating highly competitive gas transportation supply agreements to ensure the long-term retention of customers on the gas supply system. Companies, negotiated natural gas commodity agreements with newly acquired customers, and obtained new commodity accounts.

Significantly improved system supply volumes and margins by securing new gas commodity accounts.

Marketing Representative 08/1999 to 04/2000

Statoil Energy, Inc. – Pittsburgh, PA

Position entailed using consultative selling techniques to obtain high margins with industrial energy customers, including using many service levels to obtain new business. Subsequently responsible for handling all aspects of account management. Education

Bachelor of Science: Computer Science 2001

Robert Morris College - Pittsburgh, PA



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