Jamar McQueen

**** ******** **.

Philadelphia, PA. 19124

215-***-****

ad0fog@r.postjobfree.com

Summary

A highly organized and hard-working individual looking for a responsible position to gain practical experience within a growing organization. I am an enthusiastic individual who displays exceptional customer service, dependability, and I am completely dedicated in boosting productivity, all while having the ability to work independently with little supervision. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, best practices, and related options.

Highlights

Excellent Written and Verbal Communication

Financial Auditing

Customer Relations

Safety and Security

Sales Strategy Development

Data Entry

Experience

Correctional Officer March 2022– Present

Philadelphia Department of Prisons

Philadelphia, PA

Hours Per Week: 50 – 70

Regular head counts of incarcerated persons (I/P) within a section.

Monitor I/P behavior and report unusual activity to ensure safety and security.

Escort I/P to job sites, medical facilities, classrooms etc. in a timely, secure manner

Assist other Correctional Officers with management of I/P

Manage confrontational situations, with a professional demeanor, as they arise to maintain security.

Write regular reports of activities, submitting to supervisors daily.

Warehouse Associate July 2021 – March 2022

Randstad Staffing Agency

Hours Per Week: 40-50

Fairless Hills, PA

Prepared and completed warehouse orders for delivery or pickup according to schedule.

Received and processed warehouse stock products

Performed warehouse inventory control and kept quality standards high for audits.

Completed diary logs into inventory.

City Carrier Assistant March 2020 – June 2021

United States Postal Service

Philadelphia, PA

Hours Per Week: 50- 70

Delivered and collected mail on foot or by vehicle under varying road and weather conditions in a prescribed area.

Maintained professional and effective public relations with customers and others

Obtained a general familiarity with postal laws, regulations, products and procedures commonly used, and geography of the area

Branch Representative October 2018 – July 2019

Police and Fire Federal Credit Union

Philadelphia, PA

Hour Per Week: 39

Processed a variety of PFFCU member interactions.

Consistently delivered a high level of member service through the execution of PFFCU Sales and Service process, while ensuring member information remains secure and protected.

Delivered meaningful recommendations of products and services to PFFCU members by uncovering member needs through the Five Step Banking process

Maintained a high volume of customers, ensuring all are serviced in a timely fashion.

Bank Teller

PNC Bank April 2016 – October 2018

Philadelphia, PA

Hours Per Week: 20

Counted and distributed large sums of money daily; operating a cash draw of up to $12,000.

Educated customers on alternatives available for their financial interactions.

Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.

Performed lobby engagement activities to connect with customers and positioned PNC products to meet their needs.

Education

DeVry University

Cybersecurity and Networking, Present

Philadelphia, PA

Current GPA: 3.5

Eastern Gateway Community College

Social Services, January 2021- June 2021

Steubenville, OH

GPA: 3.0

Agora Cyber Charter School

High School Diploma

King Of Prussia, PA

GPA: 2.9

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