Customer Service Sales Strategy
Resume:
Jamar McQueen
Philadelphia, PA. 19124
**************@*****.***
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience within a growing organization. I am an enthusiastic individual who displays exceptional customer service, dependability, and I am completely dedicated in boosting productivity, all while having the ability to work independently with little supervision. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, best practices, and related options.
Highlights
Excellent Written and Verbal Communication
Financial Auditing
Customer Relations
Safety and Security
Sales Strategy Development
Data Entry
Experience
Correctional Officer March 2022– Present
Philadelphia Department of Prisons
Philadelphia, PA
Hours Per Week: 50 – 70
Regular head counts of incarcerated persons (I/P) within a section.
Monitor I/P behavior and report unusual activity to ensure safety and security.
Escort I/P to job sites, medical facilities, classrooms etc. in a timely, secure manner
Assist other Correctional Officers with management of I/P
Manage confrontational situations, with a professional demeanor, as they arise to maintain security.
Write regular reports of activities, submitting to supervisors daily.
Warehouse Associate July 2021 – March 2022
Randstad Staffing Agency
Hours Per Week: 40-50
Fairless Hills, PA
Prepared and completed warehouse orders for delivery or pickup according to schedule.
Received and processed warehouse stock products
Performed warehouse inventory control and kept quality standards high for audits.
Completed diary logs into inventory.
City Carrier Assistant March 2020 – June 2021
United States Postal Service
Philadelphia, PA
Hours Per Week: 50- 70
Delivered and collected mail on foot or by vehicle under varying road and weather conditions in a prescribed area.
Maintained professional and effective public relations with customers and others
Obtained a general familiarity with postal laws, regulations, products and procedures commonly used, and geography of the area
Branch Representative October 2018 – July 2019
Police and Fire Federal Credit Union
Philadelphia, PA
Hour Per Week: 39
Processed a variety of PFFCU member interactions.
Consistently delivered a high level of member service through the execution of PFFCU Sales and Service process, while ensuring member information remains secure and protected.
Delivered meaningful recommendations of products and services to PFFCU members by uncovering member needs through the Five Step Banking process
Maintained a high volume of customers, ensuring all are serviced in a timely fashion.
Bank Teller
PNC Bank April 2016 – October 2018
Philadelphia, PA
Hours Per Week: 20
Counted and distributed large sums of money daily; operating a cash draw of up to $12,000.
Educated customers on alternatives available for their financial interactions.
Identified opportunities through meaningful conversations with customers, making appropriate referrals to branch staff or PNC ecosystem partners.
Performed lobby engagement activities to connect with customers and positioned PNC products to meet their needs.
Education
DeVry University
Cybersecurity and Networking, Present
Philadelphia, PA
Current GPA: 3.5
Eastern Gateway Community College
Social Services, January 2021- June 2021
Steubenville, OH
GPA: 3.0
Agora Cyber Charter School
High School Diploma
King Of Prussia, PA
GPA: 2.9
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