David Rodriguez

Logistics Warehouse Coordinator/Supervisor

Contact

Address

Bell Gardens, CA 90201

Phone

562-***-****

E-mail

ad0fn3@r.postjobfree.com

Skills

Microsoft Word, Excel and Outlook, AS400 (EDI system)

Excellent

Teluware Tracking and Randy Mcnally Fleet Watcher

Excellent

Able to learn computer programs with ease

Excellent

Dispatching

Excellent

Customer Service, Shipping & Receiving, Quality Control

Excellent

Coordinating

Excellent

Leadership

Excellent

Critical problem solving skills

Excellent

Warehouse management systems

Excellent

Transportation management

Excellent

Warehouse Maintanance and Control

Excellent

Logistics

Excellent

Order picking

Excellent

Freight inbound and outbound management

Excellent

Warehouse Knowledge

Excellent

Auditing

Excellent

Trailer& Container loading and unloading

Excellent

Inventory Management

Excellent

Parts and supplies stocking and purchasing

Excellent

Sales

Excellent

Supervising and Management

Excellent

Forklift Certification

Excellent

Driver's License with 100% Clean Record

Excellent

Languages

Bilingual in Spanish and English fluent in both

Knowledgeable and dedicated customer service professional with extensive experience in Warehouse Logistics Coordinator Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Work History

Logistics Warehouse Coordinator/Supervisor

Yusen Logistics, Torrance, CA

●Developed and updated daily performance shift goals for dock supervisors to assign tasks to warehouse workers

●Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements

●Analyzed labor required to complete projected workload

●Followed up on operational shortfalls

●Coordinate and monitor arrival of priority containers with dock supervisors regarding priority containers such as airfreight and special projects

●Responsible for establishing daily drayage forecast, vessel assignments, and coordinating with drayage partners, port authorities, terminal operators and customers to ensure daily/weekly goals are achieved

●Maintains contact with carriers to collect data about daily performance

●Analyzed and cross-referenced reports while coordinating with customer service and other staff to ensure movements of customer goods are properly performed

●Prepared multiple monthly summary reports to improve employee performance

●Participated in daily calls with customers and daily production statuses with facility leadership to review current and upcoming operational needs

●Scheduled freight to ship out when not using customers prepaid shipping methods

●Consolidated reports of shipping costs and revenue, end of the month billing was prepared through daily shipment entry into computer system

●Managed all of the inventory (palletized) and scheduled warehouse for incoming drayage containers, cycle counts, and inventory control through employees RF gun scans into our warehouse system and audited and corrected any discrepancies

●Daily shipping of stock to various customers and followed up to ensure shipping deadlines met expectations.

●Helped keep inventory accurate by overseeing daily cycle counts

●Communicated and integrated with other departments to share information and coordinate successfully

●Monitored employee performance and advised managers on necessary improvements to meet targets

Dispatch Supervisor, Forwarder/Warehouse Order Picker/Amazon Order Production

Geodis USA, Carson, CA

●Inventory Control/Hazmat Certified

●Daily Email interaction with customers

●Order Processing trough WMS system

●Started with a total of 4 Customers ended up with about 8 Customers and 1 client with 4 different locations in the US

●Inbound Containers for customers were entered into spreadsheet for Inventory Control as well as LTL for small inbound product being shipped to the warehouse

●Processed daily orders from various customers and followed up with created labels using UPS, USPS or FedEx ship manager website

●Pick ticket was created per customers request, and would follow up with the warehouse to make sure all requested products are in stock and shipped out

●created pick tickets for order pullers in order to dim and weigh to create shipping labels/BOL's to hand back to the warehouse for same day shipping to meet customers different cut off times

●All orders for each customer were entered into separate spread sheet for billing purposes at the end of the month

●Billing and Inventory cycle counts were done at the end of each month for each customer

●All trucking, outbound orders, Fed Ex and UPS charges, storage, Labor (handling charges) were documented and spreadsheet created to pass along charges to customer on a daily basis for end of month billing

●Invoices from customers were accrued at the end of the week to cross reference and discrepancies were adjusted to match any additional additions to orders

●Multi-tasking when being short staffed became an issue, as a supervisor responsibility to take initiative was a must

●Records of personal check payments for will call orders in the warehouse were kept daily for a preferred customer and at the end of each week I personally dropped off payments at a FedEx station for next day delivery

●Instructed cycle counts for inventory control purposes when there was any inventory discrepancies to which lead to improvement and attention to detail by employees

●Domestic rates were provided to customers when needing to ship a large amount of freight as oppose to small parcel shipments

●Responsible for booking different trucking companies and creating BOL's with specific shipping instructions upon customer requests

●Trans loading was a part of freight forwarding responsibility to avoid issues with weight restrictions

●During my time with the company we had 3 customers switch to one of our different warehouses which I had to coordinate the transition of products and kept records for inventory and out sourcing due to 3rd party shipping

Harbor Dispatch Supervisor/Customer Service/General Office

New World Drayage, Wilmington, CA

●Dispatched daily deliveries of containers, bobtails, tractor trailers, and flat beds

●Trans loading of overweight containers loaded incorrectly overseas and warehouses needing the service

●Devanning of containers upon customers requests

●Coordinated dispatching from the Long Beach ports to various destinations, whether it be warehouses, exam sites, or to the different ports in Long Beach

●Flexible as a dispatcher working Mon-Thu Nights and coming in Friday mornings in order to schedule all 30 drivers accordingly for their deliveries on a daily basis

●Ensured Drivers had correct paperwork for daily deliveries and any delivery issues handled in a timely manner to meet deadlines

●Answered emails and phone calls at all times along with daily dispatch duties

●Called steam ship lines daily for empty returns back to ports as well as information needed to pick up equipment for export shipments traveling via ocean

●Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

●Created spreadsheets for customers who liked to keep log of all containers and deliveries

●Checked availability of containers that were on the vessel in order to to schedule appointments at the terminals to report back to customers when they can receive and expect delivery

●Forklift Operator for general warehouse duties

●All around Office work, flexible at my position because of my experience

●Coached team members to deliver hospitable, professional service while adhering to set service models

●Coached employees through day-to-day work and complex problems

Dispatch Supervisor /Coordinator

Western Merchandise Logistics/National Retail Transportation, Compton, CA

●Worked 9 hours a day M-F and 2 weekends out of every month (VERY flexible schedule.)

●In charge of entire dispatch operation on swing shift with one other dispatcher of 50+ drivers daily to ensure deliveries were met to certain satisfactory of our customers

●AS400 (EDI) system was used to input dispatching data entry

●Dealing with customers and store managers via phone and emails to ensure their deliveries were met when there was delays due to weather conditions or stores having a short staffed warehouse

●On swing shift took entire care of Staples account 10-15 drivers daily, dealing with deliveries out of state from WA, OR, TX, WY, CO, AZ, UT, ID, NM as well as local Staple stores

●Prepared daily inbound/outbound sheets in order to ensure back hauls were scheduled for both local and line haul drivers

●Home goods (performance team) shipments were scheduled and daily communication with client was vital for next day Las Vegas deliveries and future out of state deliveries

●Created and updated spreadsheet for TJMaxx/Marshalls Distribution Centers daily for scheduled for deliveries and pick ups to and from Phoenix AZ, Manteca CA and Las Vegas NV

●Daily data entry system was updated with driver log books, time of deliveries, trailers drop and hook, driver road issues and new delivery request

●Processed BOL's for some deliveries when help was needed from our paperwork department when short staffed

●Use of Reltima Teluware and Randy Mcnally devices to keep track of line haul, local fleet, on the road breakdowns and dispatching of online road service

Shipping Clerk/Q.C. Export

BRALCO METALS, La Mirada, CA

●Verified and kept records of outgoing shipments and prepared items for shipment 2

●Compared identifying information, count, weighed and measured items of ongoing shipments to verify against bills of lading, orders and other records

●Determined shipment method, post weight and shipping charges, deal with customers on a one on one basis for pick-ups

●Lead quality control department as an Export Compliance Clerk

●Duties included working with the Export Sales Department as well as different export divisions in the U.S.

●Ensured that International shipments met U.S exporting laws, and making sure it was ok to ship to other countries around the world according to Export compliance laws

●Working with manager daily to improve the flow of production

●Requested forms from national companies that did business with our company on a daily basis

●Responded daily to e-mails from customers, helping the sales dept

●General Office duties were also performed such as copying, faxing filing and making phone calls to customers

Sales Rep

Auto zone Bell CA

●Communicated with clients regarding account services, statements, and balances.

●Educated clients on account services and resolved client inquiries regarding statement information and account balances.

●Entered customer interaction details in sales system to track requests, document problems, and record solutions offered

●Offloaded Trucks with scheduled parts coming in

●Maintained Inventory and managed by updating records of inventory coming in and out of the warehouse and sales floor

●Flexible when needed to step up to Cashier duties

●Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

●Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

●Facilitated communications through management of inbound and outbound customer calls.

●Responded to customer calls and emails to answer questions about products and services.

●Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

●Addressed customer account discrepancies and concerns.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

2002-01 - 2003-12

Cerritos College - Cerritos, CA

1997-01 - 2001-12

Bell Gardens High School - Bell Gardens, CA

.

Contact this candidate