Business Management Office Manager

Clarissa Lard 630-***-****

*** ***** **** ● Lafayette Louisiana, 70507 ● ********.****@*******.***

OBJECTIVE:

Obtain a position that will enable me to apply my ability to assess needs and provide professional services with honesty and integrity, and provide high quality services that exceed customer satisfaction.

PROFESSIONAL EXPERIENCE:

Pinnacle Automotive (Owner/Office Manager) (January 2004-June 2022)

oCommunicated with customers to establish vehicle needs and necessities.

oSchedule appointments to create a steady work flow in the rear of shop.

oCheck customers in and obtain source of issue with their vehicle and properly interpret their needs for

their vehicles repairs/maintenance.

oCommunicate with customers to assure they are getting the proper diagnosis and estimate for

work to be performed on their vehicle. Communicate with customer if additional services are needed beyond

the original scope of work suggested.

oOrder the appropriate parts and check them in for work established necessary on a vehicle.

oEffectively communicate with customer to inform them of future needs their vehicle may have.

oMaintain and send appointment reminders on a daily basis.

oHuman Resources – Hire employees, release employees, negotiate salaries, approve vacation/sick

days, perform employee evaluations, perform annual review of contracts with insurance companies, phone

company, parts suppliers and subcontractors.

oPerformed all office duties to include answering phones, payroll, accounts payable, accounts receivable,

maintain workflow calendar.

oManaged inventory to ensure proper supplies were on hand as needed.

Skills:

Client Communication

Service Upselling

Contract Negotiations

Problem Resolution

Office Word

Alldata Management System

Alldata Billing System

CERTIFICATIONS:

Automotive Business Management

REFERENCES:

Steve Delaney **************@*****.*** 630-***-****

oSecond Lead Technician at Pinnacle Automotive.

Tim Kalinin ***********@*****.*** 708-***-****

oOwner/operator at another shop that frequently collaborated and is now the new owner of Pinnacle Automotive.

Tim Sweeney *********@*********.*** 630-***-****

oOwner of DJ Sweeney Electrical (whom I’ve worked with on independent projects) and is a previous customer of Pinnacle Automotive.

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