Customer Support Front Desk
Resume:
Lisa Anderson
Customer Support Representative
Canton, MS 39046
********************@***********.***
To work with determination and accomplish tasks on time. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Childwatch Manager
Madison Healthplex Performance Center - Madison, MS October 2016 to Present
• Schedule employees for assignment
• Assist with tours of the facility for events
• Update and check personal accounts
• Assist with check in
• Make appointments
• Assist with the management of supplies
• Answer incoming calls
• Clean the facility daily
• Janitorial inspections
• Check benefits and credentials
• Take payments
• Enter clients demographics
• Sales
• Retail
• Manage incoming calls
• Collect customer payments
• Manufacture and facilitate
• Customer Support
• Management of cleaning services
• Train employees
• Assist with employee relations
• Supervise upon inspection
• Assist with events
Patient Service Representative
University Medical Center - Jackson, MS
August 2007 to October 2016
• Assist with medical procedures daily
• File charts
• Answer incoming calls
• Front desk check out
• Performed OB surgical procedures
• Sterilized tools
• Clean rooms daily
• Collect insurance payments
• Assign rooms for patients
• Check patients in and out daily
• Patient Lead
• Home Infusion
• Administrative and Business Operations
• Assist with vital signs
• Medical Terminology
• Manage incoming calls
• Verify insurance
Front Desk Receptionist
Specialty Healthcare - Ridgeland, MS
November 2000 to August 2004
• Answered incoming calls
• Sort mail
• Assist with filling charts
• Making appointments
• Retrieve messages
• Logistics recruiter
• Order medical records
Education
Associate's degree in Clinical Psychology
The University of Texas - Arlington, TX
August 1999 to January 2003
Diploma in General Studies
Canton High School - Canton, MS
August 1999 to May 2001
Skills
• Administrative Experience (10+ years)
• QuickBooks
• Microsoft Outlook
• Front Desk (10+ years)
• Clerical Experience (10+ years)
• Personal Assistant Experience (10+ years)
• Office Management (5 years)
• Human Resources
• Bookkeeping
• Sales Experience
• Customer Service (10+ years)
• Event Planning (5 years)
• Accounts Payable (5 years)
• Management (4 years)
• Accounts Receivable (5 years)
• Financial Report Writing
• Computer literacy (9 years)
• Typing (10+ years)
• Microsoft Office (10+ years)
• Motivational interviewing (5 years)
• Interviewing (5 years)
• Supervising experience (10+ years)
• English
• Custodial experience (5 years)
• Team management (5 years)
• Data collection (5 years)
• Medical terminology (10+ years)
• Vital signs (10+ years)
• Patient assessment
• Cognitive Behavioral Therapy
• Behavioral Therapy
• Microsoft Excel (5 years)
• Microsoft Word (10+ years)
• Medical office experience (10+ years)
• Medical Receptionist
• Management
• Leadership (10+ years)
• Sales (5 years)
• Insurance sales
• B2B sales (5 years)
• Cloud computing (5 years)
• Research
• Encryption
• Manufacturing
• Documentation review
• Windows
• Patient monitoring
• Communication skills
• Conflict management
• Conflict management
• Information management
• Salesforce
• Filing
Certifications and Licenses
Secretary
January 2006 to Present
Assist with front desk,answered incoming calls,patient care duties within clinical setting,sort and file charts daily,record private information into the computer system and assist doctors with daily procedures.
CPR Certification
Assessments
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Expert
August 2020
Tendency to be dependable and come to work
Full results: Expert
Management & Leadership Skills: Planning & Execution — Completed August 2020
Planning and managing resources to accomplish organizational goals Full results: Completed
Supervisory Skills: Motivating & Assessing Employees — Familiar August 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Case Management & Social Work — Familiar
September 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Familiar
Customer Service — Familiar
September 2020
Identifying and resolving common customer issues
Full results: Familiar
Call Center Customer Service — Completed
October 2020
Applying customer service skills in a call center setting. Full results: Completed
Recruiting — Completed
October 2020
Managing the candidate sourcing and selection process Full results: Completed
Medical receptionist skills — Proficient
March 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Recruiting — Completed
July 2021
Managing the candidate sourcing and selection process Full results: Completed
Call center customer service — Familiar
January 2021
Applying customer service skills in a call center setting Full results: Familiar
Advanced attention to detail — Completed
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Case management & social work — Completed
August 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Completed
Sales skills — Familiar
August 2021
Influencing and negotiating with customers
Full results: Familiar
Administrative assistant/receptionist — Completed
June 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Working with MS Word documents — Completed
July 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Work motivation — Expert
August 2021
Level of motivation and discipline applied toward work Full results: Expert
Senior administrative assistant/receptionist — Completed July 2021
Using advanced scheduling and organizational skills in an office setting Full results: Completed
Management & leadership skills: Planning & execution — Completed July 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Customer focus & orientation — Completed
July 2021
Responding to customer situations with sensitivity Full results: Completed
Legal skills — Completed
August 2021
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Clinical judgment — Completed
June 2021
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed
Scheduling — Completed
March 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Customer service — Completed
July 2021
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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