Lisa Anderson

Customer Support Representative

Canton, MS 39046

ad0fmk@r.postjobfree.com

+1-601-***-****

To work with determination and accomplish tasks on time. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Childwatch Manager

Madison Healthplex Performance Center - Madison, MS October 2016 to Present

• Schedule employees for assignment

• Assist with tours of the facility for events

• Update and check personal accounts

• Assist with check in

• Make appointments

• Assist with the management of supplies

• Answer incoming calls

• Clean the facility daily

• Janitorial inspections

• Check benefits and credentials

• Take payments

• Enter clients demographics

• Sales

• Retail

• Manage incoming calls

• Collect customer payments

• Manufacture and facilitate

• Customer Support

• Management of cleaning services

• Train employees

• Assist with employee relations

• Supervise upon inspection

• Assist with events

Patient Service Representative

University Medical Center - Jackson, MS

August 2007 to October 2016

• Assist with medical procedures daily

• File charts

• Answer incoming calls

• Front desk check out

• Performed OB surgical procedures

• Sterilized tools

• Clean rooms daily

• Collect insurance payments

• Assign rooms for patients

• Check patients in and out daily

• Patient Lead

• Home Infusion

• Administrative and Business Operations

• Assist with vital signs

• Medical Terminology

• Manage incoming calls

• Verify insurance

Front Desk Receptionist

Specialty Healthcare - Ridgeland, MS

November 2000 to August 2004

• Answered incoming calls

• Sort mail

• Assist with filling charts

• Making appointments

• Retrieve messages

• Logistics recruiter

• Order medical records

Education

Associate's degree in Clinical Psychology

The University of Texas - Arlington, TX

August 1999 to January 2003

Diploma in General Studies

Canton High School - Canton, MS

August 1999 to May 2001

Skills

• Administrative Experience (10+ years)

• QuickBooks

• Microsoft Outlook

• Front Desk (10+ years)

• Clerical Experience (10+ years)

• Personal Assistant Experience (10+ years)

• Office Management (5 years)

• Human Resources

• Bookkeeping

• Sales Experience

• Customer Service (10+ years)

• Event Planning (5 years)

• Accounts Payable (5 years)

• Management (4 years)

• Accounts Receivable (5 years)

• Financial Report Writing

• Computer literacy (9 years)

• Typing (10+ years)

• Microsoft Office (10+ years)

• Motivational interviewing (5 years)

• Interviewing (5 years)

• Supervising experience (10+ years)

• English

• Custodial experience (5 years)

• Team management (5 years)

• Data collection (5 years)

• Medical terminology (10+ years)

• Vital signs (10+ years)

• Patient assessment

• Cognitive Behavioral Therapy

• Behavioral Therapy

• Microsoft Excel (5 years)

• Microsoft Word (10+ years)

• Medical office experience (10+ years)

• Medical Receptionist

• Management

• Leadership (10+ years)

• Sales (5 years)

• Insurance sales

• B2B sales (5 years)

• Cloud computing (5 years)

• Research

• Encryption

• Manufacturing

• Documentation review

• Windows

• Patient monitoring

• Communication skills

• Conflict management

• Conflict management

• Information management

• Salesforce

• Filing

Certifications and Licenses

Secretary

January 2006 to Present

Assist with front desk,answered incoming calls,patient care duties within clinical setting,sort and file charts daily,record private information into the computer system and assist doctors with daily procedures.

CPR Certification

Assessments

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Work Style: Reliability — Expert

August 2020

Tendency to be dependable and come to work

Full results: Expert

Management & Leadership Skills: Planning & Execution — Completed August 2020

Planning and managing resources to accomplish organizational goals Full results: Completed

Supervisory Skills: Motivating & Assessing Employees — Familiar August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar

Case Management & Social Work — Familiar

September 2020

Prioritizing case tasks, gathering information, and providing services without judgment Full results: Familiar

Customer Service — Familiar

September 2020

Identifying and resolving common customer issues

Full results: Familiar

Call Center Customer Service — Completed

October 2020

Applying customer service skills in a call center setting. Full results: Completed

Recruiting — Completed

October 2020

Managing the candidate sourcing and selection process Full results: Completed

Medical receptionist skills — Proficient

March 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Recruiting — Completed

July 2021

Managing the candidate sourcing and selection process Full results: Completed

Call center customer service — Familiar

January 2021

Applying customer service skills in a call center setting Full results: Familiar

Advanced attention to detail — Completed

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Case management & social work — Completed

August 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Completed

Sales skills — Familiar

August 2021

Influencing and negotiating with customers

Full results: Familiar

Administrative assistant/receptionist — Completed

June 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Working with MS Word documents — Completed

July 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed

Work motivation — Expert

August 2021

Level of motivation and discipline applied toward work Full results: Expert

Senior administrative assistant/receptionist — Completed July 2021

Using advanced scheduling and organizational skills in an office setting Full results: Completed

Management & leadership skills: Planning & execution — Completed July 2021

Planning and managing resources to accomplish organizational goals Full results: Completed

Customer focus & orientation — Completed

July 2021

Responding to customer situations with sensitivity Full results: Completed

Legal skills — Completed

August 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Completed

Clinical judgment — Completed

June 2021

Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed

Scheduling — Completed

March 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed

Customer service — Completed

July 2021

Identifying and resolving common customer issues

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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