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Project Manager Change Management

Location:
Toronto, ON, Canada
Posted:
October 17, 2023

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Resume:

MARY AJANAH

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PROFESSIONAL SUMMARY

PMP Certified Project Manager and Scrum Master with 7+ years of experience in driving the delivery of technology and business projects in the E-Commerce and Financial services industries. Adept at facilitating cross-functional teams, vendors, clients, and consultants to achieve project success. Proven track record of utilizing a blend of project management methodologies, including SDLC, Waterfall, and Agile, to effectively manage project financials, resources, communication, and change management activities. Committed to delivering projects within scope, budget, and timelines to meet stakeholder expectations. SKILLS

Applications/Tools: SharePoint JIRA Clarity &

Planview SQL Confluence Salesforce

Monday.com Harvest Figma Lucid Charts

Microsoft Office Suite: MS Word Outlook

Excel PowerPoint Access Project Visio

Power BI MS Project SharePoint

Methodologies: Project Management Life Cycle

(PMLC) Software Development Life Cycle

(SDLC) Models Agile Methodologies

Domain: Financial Services E-Commerce IT

Consulting & Managed Services

WORK HISTORY

03/2022 - Current

Digital Project Manager

Sun Life Financial

Monitored key project deliverables using the Software Development Life Cycle (SDLC) methodologies to ensure technology solutions met the identified business needs and business requirements were clearly understood, communicated, and implemented to provide effective business solutions. Key Project

Managed a project for migrating data from a legacy system to a new ERP solution, completed the migration ahead of schedule and 15% under budget while maintaining 99.9% data accuracy. Responsibilities

Led, coordinated, and delivered high-value and complex projects, including a $5M ERP (Enterprise Resource Planning) system implementation and a $15M business process optimization project, both completed within schedule and budget constraints

Manage a cross-functional team of 25 members, coordinating activities and fostering effective collaboration using tools like Microsoft Teams and JIRA. Monitor project risks, issues, and changes in scope, maintaining minimal disruption to project deliverables, by applying effective planning, tracking, change control, and risk management techniques Implement change management processes using tools like Prosci ADKAR model, ensuring smooth Toronto ON +1-437-***-**** ad0fl3@r.postjobfree.com transitions and user adoption during project implementation. Key Contributions

Implemented a centralized document management system using tools like Confluence, improving document version control and accessibility for the PMO and project teams. 08/2021 - 02/2022

Project Manager/Scrum Master

Skillhat

Implement agile project management methodologies, fostering iterative development, adaptive planning, and continuous improvement, resulting in a 30% reduction in project delivery cycles and faster time-to-market. Key Project

Mobile App Launch: Oversaw the successful design & implementation of a mobile application for fitness enthusiasts for a major client, resulting in a 15% increase in annual recurring revenue. Responsibilities

Served as Scrum Master for 3 scrum teams, facilitating key Scrum ceremonies, driving best practices for user story writing, backlog refinement, and sprint estimation, and maintaining project documentation and artifacts, including Business Case, Project Charter, and Quality Assurance & User Acceptance Testing Plan.

Implemented agile project management methodologies, fostering iterative development, adaptive planning, and continuous improvement, resulting in a 30% reduction in project delivery cycles and faster time-to-market.

Collaborated with the Product Owner to manage and prioritize the backlog effectively, resulting in a more streamlined development process and faster time-to-market. Utilized Project Portfolio Management (PPM) tools such as JIRA, MS Project, and ServiceNow for efficient project planning, resource allocation, and risk management, increasing project delivery efficiency by 30%. Trained 15 new team members on Agile/Scrum methodologies, increasing overall team performance and efficiency by resolving team impediments to meet project deadlines resulting in increased team velocity by 20%.

Key Contributions

Managed risks and implemented risk mitigation strategies that reduced project downtime by 30%. Successfully implemented a project management office (PMO), leading to a 25% increase in project delivery efficiency.

08/2018 - 07/2021

IT Project Manager

Standard Bank

Successfully managed and oversaw the delivery of 20+ IT projects with budgets up to $5M on time and within scope using project management tools such as Jira, MS Project, and Confluence, ensuring all project objectives were met

Key Projects

E-Commerce Platform Development: Successfully managing a cross-functional team of 12 developers, designers, and testers in the ongoing development of a Client Appreciation e-commerce platform. Delivered three major releases on time and within budget, improving client's online sales by 30%. Salesforce Implementation: Led a critical project to to establish Sales Cloud, Service Cloud, and Marketing Cloud platforms & integrate with existing systems. Collaborated with project team to deliver a fully customized and integrated Salesforce platform, user training materials, and a project completion report

Responsibilities

Managed multiple small to medium-sized web-based software development projects to successful implementation. Oversaw all aspects from inception to completion, including meeting deliverables, deadlines and quality goals.

Facilitated all aspects of Agile/Scrum development, including daily stand-ups, planning, retrospectives, and demos.

Planned, coordinated, and executed projects within the SDLC framework and ensured all project phases were completed on time and within budget

Implemented a hybrid approach of Agile and Waterfall methodologies, which improved team collaboration and project transparency, resulting in a 40% increase in productivity Utilized Clarity to support the production of weekly/monthly (AVP/VP) portfolio-level status reporting and financial reporting, as well as developing documentation as required for the portfolio Key Achievements

Delivered CAP using Agile methodology as against waterfall and this resulted in the platform being delivered 2 months before the project timeline documented if Waterfall methodology was employed Overcame data migration issues, and integration complexities during Salesforce TriCloud Implementation through through meticulous planning, comprehensive testing, and expert resource utilization thereby reducing overall project risks by 25%.

05/2016 - 07/2018

Project Coordinator

Standard Bank

Responsibilities

Supported Program /Project Managers on all aspects of projects, including supporting on the management of a cross functional project team to meet all project deliverable objectives and implementation dates through the use of established PMO project management methodologies and standards

Prepared and maintained project documents, meeting agendas; captured meeting minutes and action items

Tracked and maintained program resource tracking spreadsheet; prioritized and coordinated resource schedules / allocations using Clarity, and notified program manager of any discrepancies Supported status report generation using MS PowerPoint and Word and kept project team members informed and up-to-date.

Key Achievements

Successfully Supported a critical project to launch resulting in 15% increase in revenue post go live Improved the customer onboarding experience by reducing the account opening time by 35% EDUCATION

Master of Science: Energy & Environmental Management Glasglow Caledonian - United Kingdom 2015

2013

Bachelor of Science: Biochemistry

Covenant University - Ogun

CERTIFICATIONS

Certified Scrum Master - Scrum Alliance - 2023

Project Management Professional (PMP) - Project Management Institute -PMI - 2022 Certified Scrum Product Owner - Scrum Alliance - 2022 Prince2 Foundation Certificate (APGM) - International Accrediting Professionals - 2015



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