SHENNA P. THURMOND

ad0fkx@r.postjobfree.com

Summary

•Efficient professional with 11 years of experience performing various accounts receivable and clerical functions. Superior familiarity with claims procedures, collections techniques and customer query resolution. Strong ability to multitask, organized, discipline and detailed oriented

•Medical software knowledge: Medisoft, CPT- coding, ICD-9 coding

•Proficient in 10-key

•Can type 75 wpm

•Hardworking, motivated, energetic, dedicated, and professional individual able to serve clients and patients in a conscientious and pleasant manner

Highlights

•Information intake • Billing systems and software

•Police and fire procedures • Proficient with APSIN and NLETS

•Basic life support understanding • Payment Processing

•Computer-aided dispatching • Proficient at warrant entry

•Month-end closing procedures • Accounting remittances

•Collection practices

Education

Medical Billing and Coding Specialist: 2011

Sanford Brown Institute - Tampa, FL

Medical Billing and Coding Specialist

Experience

Medical Office Representative

Baycare Medical 02/2023- current

Supports physicians and health care team

Greets and signs in patients; obtains patient information

Schedules patient appointments; assists with patient inquiries

Collects and post payments

Front Desk

Southshore Cardiovascular Associates 12/2022 to 02/2023

•Assist patients with checking in for appointments

•update patient demographic information

•Answer incoming calls, forwarding them to appropriate department

•manage doctor schedules to ensure accuracy

Patient Service Coordinator Lead, 06/2021 to 10/2022

Alaska Heart & Vascular Institute- Wasilla, AK

•Performs all necessary functions required of Patient Service Coordinator. (See Below)

•Help coordinate the training of new team members and/or other employees

•Provide feedback to the manager for all team member reviews

•Provide timely feedback to manager regarding work process and workflows

•Ensure appropriate coverage during periods of unscheduled PTO, as well as departmental and staff meetings

•Help fill in during staff shortage, or become the “Go-To” person in the event that the manager is out

•Responsible for maintaining an efficient/effective patient flow pattern

•Participates in educational programs to increase professional competence and to meet organizational goals

Patient Service Coordinator, 08/2020 to 06/2021 Alaska Heart & Vascular Institute

•Records, coordinates and reschedules patient’s appointments utilizing computerized appointment systems.

•Greets and registers patients in a prompt, professional, pleasant and helpful manner • Verifies that appropriate forms are completed and obtain signatures when necessary

•Confirms appointments for upcoming patient visits.

•Answers telephone providing appropriate information or forwards to appropriate staff member

•Verifies patient insurance eligibility, copay and deductibles

•Recovers fees due at time of visit

•Reconciles daily cash and fee slips 7th Generation Billing 05/2020 to 08/2020

•Worked accounts receivable for multiple offices looking for errors

•Resubmitted problems claims in attempts to receive payment

•Collected patient payments

•Phoned insurance companies to have claims and pre authorizations sent back for payment

911 Emergency Dispatcher, 11/2019 to 05/2020

Matcom – Wasilla, AK

•Enhanced productivity by guaranteeing timely emergency response with no service delivery issues

•Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests

•Routed calls to police, fire and ambulance service to meet individual call needs

•Maintained excellent attendance record, consistently arriving to work on time

•Questioned callers to determine nature of problems and locations to direct type of response needed

•Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews

•Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments

Billing Specialist/Location Manager, 08/2017 to 11/2019

Palmer Vision Clinic – Palmer, AK

•Answered phones

•Scheduled appointments

•Filed, faxed, paperwork and charts

•Prepared charts for next day appointments

•Generated and submitted invoices based upon established accounts receivable schedules and terms

•Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues

•Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments

•Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts

•Performed targeted collections on past due accounts aged over 30 days

•Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

•Generated financial statements and reports detailing accounts receivable status

•Generated accounts payable reports for management review to aid in financial and business decision making

•Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance

Billing Specialist/Customer Service, 03/2013 to 07/2017

Valley Eye Associates – Wasilla, AK

•Assisted customers with check in and general practice questions

•Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

•Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments

•Performed targeted collections on past due accounts aged over 30 days

•Generated and submitted invoices based upon established accounts receivable schedules and terms

•Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts

•Generated accounts payable reports for management review to aid in financial and business decision making

•Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance

•Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft

•Generated financial statements and reports detailing accounts receivable status

Billing Specialist, 11/2012 to 03/2013

Geneva Woods Pharmacy – Anchorage, AK

•Identified, researched and resolved billing variances to maintain system accuracy and currency

•Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

•Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments

•Generated and submitted invoices based upon established accounts receivable schedules and terms

•Generated financial statements and reports detailing accounts receivable status

Billing Specialist/ Interim Office Manager, 06/2011 to 08/2012

D.T. Griffith MD, LLC – Brandon, FL

•Ensured all claims went to clearing house daily and accurately

•Verified patient eligibility

•Tracked claims online and over the phone with insurance companies

•Entered payments received from all insurance companies

•Handled all accounts receivable reports

•Handled daily money drops to the bank

•Ensured all supplies needed for the office was ordered in a timely fashion

•Completed Bi-weekly payroll

•Handled any patient complaints

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