Martin J. Bommarito

**** ******** **** ***** ******, MI 48446

810-***-**** 810-***-****

ad0fjy@r.postjobfree.com

Objective

I am a company driven employee who enjoys challenges and deadlines. My skillsets will work well in most automotive or call center environments. I have leadership experience as well as working experience in the OEM, supplier, aftermarket as well as retail sectors of the automotive industry. My skills will work well in the parts, engineering, and customer service sectors.

Employment History

Mahle Service Solutions

Farmington Hills, MI

5/2021-

First Brands Corporation

(Formerly Trico Corporation)

Rochester Hills, MI

11/2019-4/2021

MSX Inc.

Centerline, MI

9/2016 – 11/2019

The Bartech Group.

Dearborn, MI

8/2015 – 08/2016

EDS / Minacs / Morley

Saginaw, MI

7/2001 – 7/2015

Motor Information

Systems

Flint, MI

3/1998 - 7/2001

Technical Call Center Agent

Take calls from Automotive Dealerships, Chain and Independent repair facilities as well as from Service Providers. My daily duties including assisting technicians with diagnosing as well as repairing air conditioning, tire fill and diagnostic machines. I also look up and order replacement parts as well as set up training and service calls

Technical Call Center Team Lead

Take technical calls for Carter/Aertex Fuel Pumps, ASC Water Pumps, Autolite Spark Plugs, Fram Filters, Trico/Anco Wiper Blades and Arms, Washer Pumps, AMV Strong Arms, and Mighty Lift Supports, as well Reybestos brake parts and sensors. Take calls from independent repair shops, Racing Teams, and individual consumers for installation and quality concerns including assisting with fuel pump wiring issues, brake installation assistance as well as sensor failures, also assist with diagnosing fuel pump performance concerns. Assist with applications and specification as well as sales and marketing concerns. Work closely with Program Management to monitor and communicate part status/delivery. Participated in vehicle validations to ensure all validations are complete and on schedule. Run daily and weekly reports, using Microsoft Office Programs for weekly strategy meetings. Facilitate, support, and monitor training of new staff to ensure new staff is effective in their role.

Warranty Administrator / Senior E-Catalog Specialist

Contract to FCA

Evaluate warranty claims for accuracy, resulting in 89.3% overall efficiency Training of dealer personnel regarding claim preparation and FCA policy Ensure compliance with set processes and automotive regulations. Worked within the Aces parts database to build a parts data base for Mopar and Magnetti-Morelli parts. This data base is being used by outside companies to create catalogs for Warehouse Distributors and other Aftermarket entities such as Walmart. The database is being built by working within parts groups and determining what part should be called, location within the catalog, what vehicles use a part, where part is located within a vehicle, and what options are needed to use a certain part.

Service Parts Release Engineer

Contract with Ford Motors Company.

I released service parts for The Ford Service Warehouse System. I worked with production engineering to verify that there were service parts available starting at 18 months before a vehicle goes into production. Facilitate/attend Engineering meetings, as needed, to obtain new or changed model year program features. I oversaw keeping up with part updates and improvements, verifying whether a part would need a new service part number or not. This was determined by engineering notes, viewing the part in 3D CAD prints to pull apart from the vehicle and tearing each piece of the part down. This was done to break a production assembly down to release as many service parts as possible, After the service parts were created and released, I would then need to make any changes to the catalog art to reflect parts being offered separately for service. I would then use Arbor text to Create and update XML/SGML files. I would release the part, assign the correct commodity code for part then add the part to the correct section of the catalog. Along with releasing parts I would then be responsible for writing a section for parts released for the Ford Electronic Parts Catalog in sections for all Ford Trucks and SUV’s including bumpers, grilles, frames, insulators, body plugs and decals. Took dealer bump up concerns if they could not find parts in the electronic catalog, identify and verify if a dealer had a quality concern that needed to be checked in the warehouse system, and insure dealer would get the correct part when dealers received damaged or incorrectly packaged parts.

General Motors Partech —Senior Call Center Representative

Working with General Motors dealerships, I field phone inquiries, look up parts, resolve catalog and quality issues as well as help correct catalog errors. This includes using engineering drawings and prints to verify components are made correctly.

GM Good Wrench—Web Response

Responding to email and other web inquiries, I answered technical repair concerns, researched parts questions, logged and researched customer complaints, and researched accessory questions.

Technical Editor/Writer Librarian

Working with manufacturers researching information to write and edit technical repair, labor time, and crash estimating guides for North American and European vehicles. I would research each assigned vehicle by reviewing OEM repair guides deciding which interior or exterior part would go with each trim level vehicle. Created repair procedures with corresponding graphics with part location, removal, and installation guidance. Created procedures using XML/SGML/SVG files including the assigning of callouts with arrows, circles, numbers, and hyperlinks. Took lead on special project to improve processes, developed peer audit to ensure correct content published, and identified areas for operational improvement through process and technology adjustments. Also, in charge of all advanced research for every vehicle service manual that was written.

AutoZone

Flint, MI

5/1997 - 3/1998

Store Manager

Responsible for all aspects of running the store: trained and disciplined all employees, took care of the store orders, complete store appearance, scheduling, paperwork, and banking.

Murray’s Discount Auto

Flint, MI

10/1996 - 5/1997

Store Manager Trainee

Responsible for scheduling all cashiers, banking, paperwork, customer complaints and store returns. Involved in the stores orders and started up the store’s commercial accounts program.

Auto Works

Lake Orion, MI

10/1993 - 10/1997

Senior Assistant Manager

Responsible for store scheduling, paperwork, banking, special orders, and commercial accounts program—bring in new accounts as well as take care of all existing accounts.

Grundy's Discount Auto

Lapeer, MI

8/1984 - 10/1993

Parts Counter Person

Responsible for special order department, store orders and waiting on customers.

Education

Lapeer East High School

Diploma

Major: College Prep Courses

Ferris State University

Major: Pre-Teaching

Mott Community College

Major: Business

Certificates and Licenses

Life/Health Insurance, State Insurance Commission, MI

Hi-Low Driver, Department of Transportation

Skills

I have taken three different management-training courses. I am proficient using Excel, Word, Outlook, Exchange, Teams, PowerPoint, Access, Arbor Text Editor, Skype, and Lotus. I also have training with Apple Macintosh systems and have experience using and maintaining microfiche machines. Have extensive experience reading and using General Motors and Ford 2D/3D engineering prints.

Contact this candidate