Maya Williams

*** ***** **** ** « Carriere, MS **426e 504-***-****

Williams.mayaa26@ gmail.com

Highly motivated customer service representative seeking an opportunity to utilize my

knowledge in Real Estate and/or Healthcare with account management, workmen

compensation, and Provider relations.

EXPERIENCE

AUGUST 2015 - AUGUST 2023

SR. SERVICE COORDINATOR, SCHUMACHER CLINICAL PARTNERS, WELLNESSWORKS

Serve as the primary point of contact for scheduling medical services in 2-3 client markets

© Work directly with insurance adjusters to ensure coverage of Worker's Compensation claims and schedule all,

appointments necessary to coordinate care of injured employees

© Manage calls from HR Managers in 2-3 markets to coordinate scheduling of occupational medicine services,

health events, wellness visits, and preventative care

Assist Account Representative (Corporate Health Consultant) in increasing healthcare revenue by promoting

hospital services during active client calls

Maintain positive relationships with employers, employees, physicians, and all other hospital staff

* _ Prioritizes workload in order to manages multiple tasks at one time and coordinates care of several open

* Thoroughly understand a variety of healthcare services in order to schedule all necessary medical tests and

appointments for occupational medicine, wellness care, and worker's compensation

DECEMBER 2010 - 2018

CUSTOMER SERVICE LEAD, WINN DIXIE

* Train new employees to provide exceptional customer care

+ Scheduling

* Performed Office Manager duties which included handling large sums of money, basic accounting

functions, cash reconciliations, wire transfers and coordinating revenue exchange with Loomis,

* Prepared daily, weekly, and monthly reports for quarterly audits

* Updated appointment calender

* Answering between 40-60 phone calls, directing calls to proper department, taking messages and

assisting customer concerns in order to achieve high satisfaction ratings

+ Maintaining company protocols to ensure optimal efficiency of dally activities

* Operate as a team leader to ensure all staff is providing high quality customer service

EDUCATION

JANUARY 2012

GENERAL STUDIES, PEARL RIVER COMMUNITY COLLEGE

Completed coursework towards a Criminal Justice Degree

May 2011

HIGH SCHOOL DIPLOMA, PICAYUNE MEMORIAL HIGH SCHOOL

3.5.GPA

SKILLS

Relationship Building ‘+ Problem Solving,

Customer Service

Knowledge of Occupational Medicine

Worker's Compensation Claims Management

Previously Licensed Louisiana Real Estate Salesperson

Knowledge in Real Estate Investment

Licensed insurance Salesperson in Medical and Small

Business

Effective Communication

Decision Making

Strong Computer Skills,

Healthcare Sales

Self-Directed

Proficient in Microsoft Word, Excel and Power Point

Basic Accounting

Office organization, filing and scheduling

Contact this candidate