Customer Service Representative

Shaiyonna Carter

**** ***** *** *** ***, Kansas City, Kansas, 66112, US • 913-***-**** • ******************@*****.*** Hardworking CSR bringing over two years of experience meeting customer needs via customer service roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Customer service

Strong verbal communication

Extremely organized

Good listening skills

Computer proficient

Professional telephone demeanor

Self-motivated

High School - 2020

Wyandotte High School - Kansas City, KS

Customer Service Representative - March, 2020 to April, 2021 Maximus - Lawrence, KS

Provided a superior customer experience in order to better inform customers about Covid-19 Educated customers about Covid-19

Setting Covid-19 Vaccine appointments, Finding locations for the specific kinds of vaccine shots and special requests, and arranging customer pick-up at other locations were all things I helped customers with. Customer Sales Representative - May, 2021 to September, 2022 SELECTQUOTE - Overland Park, KS

Was in charge of keeping track of customer accounts and relationships. Customers bought insurance from me.

I'm responsible for providing excellent customer service. Increased customer loyalty by providing outstanding service in response to questions, complaints, and billing issues. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

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