OVERVIEW

MASHUDU MUNGOMA

Summer Greens ** Soldier Ways

Email: ad0fd4@r.postjobfree.com

Cell No: +277*-***-****/+276********

ID No: 930***-*****-**

Strong background knowledge of management and resolving customer complaints, strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and different practices. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively.

QUALIFICATIONS

2010 Senior Certificate

Subjects:

Physical science

Mathematics

Geography

Life Science

English FAL

Activities & Achievements:

Team leader

Best responsible leaner

Best fast learner

NAME OF SCHOOL: THUSALUSHAKA SECONDARY

SCHOOL

PROFESSIONAL EXPERIENCE

2021-Position: Contact Centre Agent

Processing of payments and orders

Assisting customer with issues regarding their purchases

Dealing customer complaints

Following ups on customer calls

2022-Position: Sales Consultant

Selling, upselling and cross-selling

Offering clients service/ products through cold calling

Managing and updating customer databases

Research, identify and resolving customer complaints using applicable software

Process orders, forms and application

COMPUTER LITERACY

MS Office (Word, Excel, Outlook and PowerPoint)

Pastel Accounting

Internet Explorer

REFERENCES

Name: Mrs Charnel Jansen

Company name: Altron Bytes People

Tittle of the job: Mentor and supervisor

Cell No: 021*******

Name: Mrs Karen Gordon

Company name: BS Marketing

Solutions CC

Tittle of the job: Financial and

Marketing

Cell No: 065-***-****

NAME OF COMPANY: BS MARKETING

SOLUTIONS CC

NAME OF COMPANY: ALTRON BYTES

SOLUTIONS

Contact this candidate