Jalaja Bodappati

+1-647-***-****

ad0fch@r.postjobfree.com

Profile: Result-oriented and knowledgeable Business Analyst with over 12 years of extensive work experience supporting business software solutions and operations, streamlining the production processes and procedures along with reporting. Always appreciated by the clients to take that extra step in possessing excellent critical thinking skills and well-developed time management and teamwork abilities. Presently seeking a Business Analyst job with a scope to exhibit my skills and make a mark for myself with the company.

Technical Competencies:

Skills

Requirement Analysis, Analytical thinking and problem solving, Critical thinking, Process Flow Diagrams, Data Migration, Entity Relationship Diagrams, Use cases, User stories, Data Mapping, Discovery Sessions, User Acceptance testing, Functional Testing, System admin duties, Management skills. Sales Cloud, Service Cloud, User stories, Acceptance Criteria

Applications/Tools

JIRA, Salesforce, TestRail, Confluence, Oracle (Financials and Fusion), MuleSoft, Visio, UML Diagrams, Salesforce Admin, SQL, SOQL, Microsoft Excel, Power Point, Google Docs, SharePoint, Power BI, Tier1, DocuSign, Demand Tool

Methodologies

SDLC, Agile (SCRUM) – projects worked on 2/3 weeks SCRUM

Professional Experience:

Salesforce and Tier1 Technical Business Analyst, Scotiabank, Canada

Duration: June 2021 till Date.

Project: GWRT - Global Wholesale Risk Technology

Role: Technical Business Analyst and Salesforce Support team lead

Project Details: Handling the Salesforce Business Support team, where Salesforce Lightning and Tier 1 have been implemented for Global Capital Market users. Users have access to Accounts, Contacts, Account and Contact Coverages, Event Management, Client Plans, Deals, Cross-sells, Call reports and Bulk Coverage Management. This project is ongoing and is released in Phases for different group of users like Global Business Payment, Corporate Investment Banking, Corporate and Commercial Banking along with Equity Markets.

Users are been moved from Salesforce Classic to Salesforce Lightning.

Implementation of the project from Classic to Salesforce Lightning along with Tier1.

Technical environment:

Salesforce Lightning, Tier 1, SharePoint, JIRA, Excel, SOQL, Demand Tool and Salesforce Inspector.

Responsibilities as Salesforce technical business analyst:

Engaged with the IT Project team and PO’s together to scope, elicit and analyze the business process along with risks and validate them to proactively identify more than 150+ critical business requirements and 30+ gaps.

Lead and assisted Tier1 party vendors to analyze and implement future state designs and requirements as stated by the Business users to ensure they meet the requirements in a timely manner.

Analyze the stakeholder’s requirements along with Product Owners through document analysis, Proof of concepts, brainstorming and workflows to acquire feedback and refine the requirements.

Communicate the business documents to construct easy to understand data and process models and workflows to assist the development team.

Liaised with Subject Matter Experts and Business to recommend solutions for the identified risks.

Exceptional experience in using Confluence, Visio, and SharePoint as a documentation platform to construct Use Case diagrams, Sequence diagrams and Activity diagrams for specifying, visualizing, constructing, and documenting the artifacts for the purpose of the Business Requirement Document.

Involved in Sprint Planning and Story point estimations along with writing acceptance criteria for the Agile Projects.

Strong analytical, problem solving and diagnostic skills with the experience to drive the business initiatives from thoughts to realization

Critical member of the Quality Analyst team who assists in Sprint tickets testing, reporting, upgrade testing, regression testing, documentation of the test plan, test scenarios, test cases and test results. Have raised around close to 100 critical defects on the system.

Responsibilities as Salesforce Support team lead:

1.Managing Salesforce Support team of 4 with day today responsibilities.

2.Experience in a complex, fast paced Operations and Technology environment. Gained a broad knowledge of Capital Market Operations processes. Eager to further career in Capital Markets and make value added contributions to any organization.

3.Involved in legacy data migration from Salesforce Classic to Tier1 implementation.

4.Active member of the Salesforce Support admin group where will be able to resolve maximum number of cases logged by Users and named as “Ninja Star”.

5.Conduct daily scrum meetings for the Support team. Actively key member on discussing any issues faced by the team to provide solutions to work on.

6.A key player in documenting the solution provided under knowledge articles, if any new issue is logged by the user and is resolved – keeping note so that this will assist the new comers to the team.

7.Pull reports for the dashboard’s preparation for scrum meetings with the team, coverage management, product owners discussion cases.

Business Analyst: Acosta Inc., Canada.

Duration: Mar 2019 till June 2021.

Project: Program Simplify – Lead to Cash (Nov 2020 – Till Date)

Role: Business Analyst

Project Details:

Project 1: Lightning Salesforce is being implemented for New Business Development of different business units, Channels and Departments to use Leads, Contacts, Accounts, Opportunities and Reporting. This project basically gives a kick start for the business to enter all their leads into Salesforce and convert them into Opportunities and access reporting. This project is ongoing and is released in Phases. Integration with Oracle Fusion using Azure Microsoft is just initiated. Power BI is a tool used reporting purposes to pull the Profit loss reports from Oracle. Data migration from Salesforce Classic and excel sheets were done to Salesforce lightning through data mapping.

Project 2: “IT Process Lead” from Salesforce to work on projects aligned with EvoSys for Oracle HR and Finance using Mulesoft, Microsoft Azure for Order Management, Lead and Opportunities, Credit Management, Managing Customers and Forecasting. Integrating Inline applications with 13 different potential systems under NARS Strategy.

Project 3: Lightning Salesforce along with Oracle CPQ (Mar 2019 till Oct 2020)

Role: Business Quality Analyst

Project Details: Implementation of Lightning Salesforce for “Enterprise Apps” and “HQ Salesforce” project using CRM, CPQ and PSA applications. Worked as a Business Analyst and a Quality Analyst where more importance was given for Business Analyst role.

Salesforce Business Analyst

Duration: Mar 2017 till Nov 2018

Project: HQ Salesforce (Mar 2017 – Nov 2018)

Role: Salesforce Business Analyst

Project Details: “HQ Salesforce” project where redesigning the access level for the profiles and roles in the company is specified. The objective of the project is to implement Salesforce to manage clients, customers and their relationships for Convenience-store and Groceries. Coordinating and testing on Salesforce integration with SQL Server 2008 and 2014, Oracle 11g and AFS technologies using “MuleSoft”. Knowledge of APPTUS an Ecommerce tool implemented as part of the Contract management for the client group.

Implementation of Classic Salesforce for the company’s internal team – as a Sales Cloud and Service Cloud Application.

Project: Enterprise Apps (Mar 2017 till Nov 2017)

Role: Business Analyst

Project details: “Enterprise Apps” which is a large transformation project to modernize the Sales processes within the organization. The project objective is to implement Salesforce modules Customer Relationship Management (CRM), Configure Pricing & Quote (CPQ) and Professional Services Automation (PSA) using SOA Salesforce (Classic). Worked on ERP (Enterprise Resource Application) Integration of Salesforce with Oracle Fusion and Financials on the same project using Mule Soft application.

Technical Environment: Agile Environment, JIRA, TestRail, Confluence and ERP Integration with Oracle Fusion using MuleSoft as an application, Salesforce Lightning, Visio, Microsoft excel and power point, Google Docs.

1.Requirement analysis and Documentation:

Engaged different IT Project Managers and business clients together to scope, elicit, analyze the business process along with risks and validated them to proactively identify more than 250+ critical business requirements and 50+ gaps.

Lead and assisted 3rd party vendors to analyze and implement future state designs and requirements as stated by the Business users to ensure they meet the requirements in a timely manner.

Analyze the stakeholder’s requirements through document analysis, prototypes, brainstorming, interviews, workshops, and workflows to acquire feedback and refine the requirements to create the Business requirement document and Functional requirement document.

Communicate the business documents to construct easy to understand data and process models to assist the development team.

Evaluate risks related to the requirements implementation, testing processes, project communications and training saving the company an average of $5000 per quarter.

Anchored 3 cross functional teams and helped them in Database designing, Content Management and Data Migration.

Liaised with Subject Matter Experts and Business to recommend solutions for the identified risks.

Exceptional experience in using Confluence, Visio, and SharePoint as a documentation platform to construct Use Case diagrams, Sequence diagrams and Activity diagrams for specifying, visualizing, constructing, and documenting the artifacts for the purpose of the Business Requirement Document.

Involved in Sprint Planning and Story point estimations along with writing acceptance criteria for the Agile Projects.

Strong analytical, problem solving and diagnostic skills, with the experience to drive the business initiatives from conception to realization.

2.UAT Testing in an Agile Development Environment:

Led a medium size team of 4 members to document all the test scripts using the TestRail tool which improved the quality of the test cases from 80% to 95%.

Active participation in Agile Sprint Planning, Daily Stand up, Retrospective Meeting, User Story Estimation and Release Planning.

Used Selenium as automation tool to run regression test cases for all the above projects saving 50% teams manual efforts.

Worked closely for “User Acceptance Testing” for both functional/technical requirements with the Product Management, Sales/Marketing, Enterprise Team, and the Business Owners for more than 2500+ functional, regression, integration, and performance test cases to ensure that quality standards are met.

3.ERP Integration: Was part of ERP Integration where the requirements scope for Salesforce with Oracle Fusion and Financials were documented along with functional test scenarios and scripts. Involved in regular ERP Integration where more than 100 requirements were collected and UAT testing was performed based on the user stories. Knowledge of looking at the logs using MuleSoft. Worked on implementation of Power BI tool for the reporting requirements.

4.Member of the Release Management team: Part of the Change Approval Board meeting, discussed the changes made, received approvals, released all the JIRA tickets logged into production after testing and updated all the tickets on the Confluence and JIRA. Perform sanity testing as part of the QA team to ensure no high priority defects are found and deployment was successful.

5.Technical concepts of Salesforce: Knowledge of Salesforce as an admin and business analyst through the “Trailheads”, ability to read the validation rules and Apex code used in Salesforce and address the codes where defects are found. Assisted the team with different configurations for roles, profile, hierarchy levels, user licenses and access.

6.Achievements: Excellent team player with subject knowledge and problem-solving skills. Time proven to get the accomplishments successfully completed, received many appreciation emails on being proactive in accomplishing the work assigned.

Work Experience:

1.QA Specialist: TD Bank

Duration: Dec 2018 – Mar 2019

Project Details: Worked as a QA Specialist for “HOJ RESL” project where users can access web-based application for mortgage. Users logged into the Salesforce Lightning application to launch the web-based mortgage application with a series of questions based on the answered provided. Tested this application with different users as bankers, mortgage applicators, managers, approvers.

Technical Environment: Agile Environment, JIRA, Confluence, TestRail, MS-SharePoint, Oracle Fusion and MuleSoft.

2.QA Analyst: Aviva, Canada.

Duration: Feb 2014 to Feb 2015

Project Details: Worked as a QA Analyst for a major project with the objective to add certain features for the existing General System, Broker Portal, FastTrack, and Leisure Quote. Worked on modules including New Business, Renewals and Endorsements of insurance policies for Auto and homes. Worked on Leisure Quote a new approval for new business.

Technical Environment: JIRA, Confluence, MS-SharePoint, Agile Environment, TestRail.

3.Software Engineer: Juniper Networks Inc.

Duration: Aug 2008 - July 2010

Project details: The objective of the project was to implement new features for Purchase Order Procurement. Adding new modules as per the broker’s request, enhancing the existing modules for the accounting team and worked on in-house web applications/client-based applications.

Technical Environment: ASP.Net, Web Server, MS SQL Server, HP Quality Center 9.2, SDLC Methodology, Oracle HCM, and financials.

4.System Analyst: Ernst and Young, Bangalore.

Duration: July 2005 - June 2008.

Project details: GSS Connect intranet site – Modules are IT Help desk, Tax forms, PeopleSoft, General Ledger and EY Client Portal. Tax Systems Implementation Project objective was to support the Tax Vision Initiative.

Technical Environment: .Net Framework, MS SQL Server 2005

Certifications:

Completed Business Analysis course from Winprotech (Endorsed by IIBA).

Six sigma yellow belt certification.

Completed a 2-day training session on Power BI.

Academic Education:

Completed master’s in business administration from Visveswaraya University.

Completed bachelor’s in computer science from Bangalore University.

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