It Support Customer Care

@

O

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SIJU ELIZABETH JOSEPH

***************@*****.***

50029402

Street ***, **** #**, ****#**, Residence permit under husband sponsorship Passport no: F1592238

Objective

I seek challenging opportunities where I can fully use my skills for the success of the organization.

Education

Institute of electronics and telecommunications engineering(IETE) 2012

AMIETE(Equivalent to B. Tech ) Major: Computer science engineering MES Indian School, Doha-Qatar

Senior secondary education

Experience

Al Wahaat Drinking Water Industry

Nov 2020 - April 2022

It support cum customer care executive

Installed and maintained company’s computer systems and network. Performed upgrades and installed updates.

Completed troubleshooting and repair when computers had problems. Manage large amounts of incoming calls.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file Documents.

Ali Bin Ali Medical

June 2015 - Feb 2019

Sales coordinator

Provide ERP functional support for all users.

Escalate IT issues to IT department, if not solved. Shipping the items needed for delivery in the system. Inform clients of unforeseen delays or problems.

Handle the processing of all orders with accuracy and timeliness. Respond to complaints from customers and give after-sales support when requested. Assigning delivery teams on daily basis.

Coordinating with sales regarding the delivery status & finance with the invoice status. Updating reports on daily basis.

Receiving back customer stamped invoices from delivery team on daily basis. IT solutions Qatar

June 2014 - June 2015

Sales and Admin coordinator

Preparing quotations for all customers.

Attending telephone calls.

Sending and replying to Emails.

Telemarketing products & services.

Update the log register of staffs.

Administration of day to day sales to attain the target sales for the month. Follow up with customer on quotation, purchase order and delivery. Preparing invoices in Tally and entering in ERP system. Sending SOA and following up for payment.

Coordinating with various departments in administrating day to day jobs.

Skills

Communication

Problem solving

Time management

Computer skills

Contact this candidate