Shardul Pacherkar

Address- Ashapura complex, Sunil

Nagar, D.N.C. Road Dombivali (E)

+91-982*******

E-mail: ad0fbz@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/shardul-pacherkar. Summary

• 9+ years of Professional experience in IT Industry

• Active Directory configuration & Troubleshooting.

• Knowledge of OpManager, SolarWinds & Telephony Monitor, ServiceNow.

• Remote Desktop Support -LANDesk, SCCM, Team Viewer, VNC.

• Setting up web meetings using Cisco WebEx, MS Lync, Skype, MS teams.

• Packages: MS Office - MS word, MS Excel, MS Power Point.

• O.S. (Windows Platform): Ms-Dos, Windows 2k/2k3/XP/2k8/Win7/Win10

• O.S. (Linux Platform): RHEL, Ubuntu & Debian.

• Backing Up Data on External Media. (HDD, LTO4, LTO5)

• Troubleshooting & Maintenance of Email Clients like Microsoft Outlook.

• Installation and Configuration of Symantec/McAfee Antivirus.

• Disk ghosting using software like Norton Ghost.

• Microsoft Outlook Configuration & Troubleshooting.

• Laptop, Desktop, Printers & scanners MFDs troubleshooting.

• Server Hardware HP ProLiant DL360 Gen9

• Aspect 6.5.1 for Inbound & outbound Dialler.

• Windows deployment through MDT

• Configuring & Managing Ticketing tools like Remedy & LANDesk

• Knowledge of AVAYA client, Cisco CX500 configuration

• Troubleshooting of Laptops, Desktops, Printers & MFD

• Configuration of BlackBerry® Device & MobileIron Mobile@Work Education

Mumbai University Mumbai, Maharashtra

SSC March 2005

Mumbai University Mumbai, Maharashtra

Diploma in Computer Engineering April 2009

Pune University Pune, Maharashtra

BCA

Employment History

October 2019

LNT Infotech (March 2021 - till)

Worked as Specialist - Cloud & Infra Services

Projects: - 1) Cloud & Infrastructure Services (CIS) BU for Charles Stanley (UK) 2) Cloud supports for RSK Binnies (UK)

3) team leader for Carriers

Responsibilities

• Undertaking small IT projects as instructed by the Senior Manager and Assistant Directors, IT and Development

• Providing Azure Cloud support in current Project (migration)

• Working on Azure Directory administration, azure server maintenances.

• MacAfee Encryption support

• Working on Change managements and Incident managements

• Leading 12 Engineers team for IT global supports.

• Team managements, roster managements, change management, Incident management

• IT Remote troubleshooting and diagnose skills.

• Interact with Tier 1 and Tier 2 technical support technicians providing support and guidance on difficult issues.

• Responding and assisting with high priority escalations.

• Ensure customer and partner inquiries are responded within established SLAs and KPIs.

• Design, deploy and evaluate applications in cloud environments.

• Act as a backup for Tier 1 and Tier 2 technicians.

• Provides Root Cause Analysis as needed.

• Provides technical leadership and support and resolves problems of a comprehensive and complex nature.

• AZURE, Backups, Storage and Microsoft 365 technologies implementations, design, and architecture

• Usage of public cloud technologies, security, storage and advanced networking architectures and interconnectivity.

• Technical experience developing automation tools and scripts

• Troubleshoot, describe and understanding of cloud concepts and associated technical functions.

• Security, compliance, and governance in Microsoft 365.

• Manage user identity, access, and authentication.

• Manage Microsoft Azure Virtual Desktops.

• Technical support for Microsoft 365 technologies. (Exchange, Microsoft Teams, SharePoint and OneDrive)

• Monitoring and alerting of virtual instances.

• Adding, removing Microsoft 365 licenses and work with distribution lists.

• Usage of ticketing systems.

• Ticket troubleshooting and resolution.

• Tiered escalation paths best practices.

• Create and maintain documentation.

• Manage different customer tenants.

• Assist customers via ticketing system, email, or phone.

• Handle technical escalations for more advanced inquiries.

• Support hybrid networking, networking infrastructure and VPNs NSC Global (March 2020 – March 2021)

Worked as IT Support Engineer

Project: IT support for function for PAN India Systems. Responsibilities

Single contact person regarding IT issue from India

• Escalating IT issues to the VP, IT and Development where necessary

• Diagnosing and resolving minor technical issues

• Undertaking small IT projects as instructed by the VP, IT and Development

• Providing desktop support

• Supporting and maintaining MS Server/Desktops

• Setting up and configuring new laptops/desktops and handsets

• Installing authorized software on laptops and desktops

• Applying security upgrades to desktops and laptops and kept up to date

• Antivirus installation to all desktops and laptop

• Fault finding and Reporting to laptops and desktops

• Patching of network and phones

• Ensuring all logs for equipment and users are maintained

• Creating purchase requisitions for IT hardware/software

• Ensuring licensing for all software purchased is recorded and maintained

• Setting up new users and disabling expired accounts in accordance with HR requirements

• Preparing documents, meeting materials and correspondence

• Performing basic administrative support duties, as required, to meet specific operational objectives

• Performing miscellaneous job-related duties as assigned by the VP, IT and Development

• Attending company events to provide IT Support when required

• Working extra hours to meet deadlines, as required and where reasonable

• Aiding as required to the VP, IT and Development

• Aiding and support to colleagues in IT-related matters

• Ensuring that a high level of customer service and support is provided to all internal and external customers Hinduja Global Solutions Limited (December 2013 - March 2020) Worked as Analyst - Desktop support at CAPITA PVT. Ltd. Project: IT support for function for around 1200 Systems. Responsibilities

• Testing as directed by the DR Coordinator and Implementation of DR services upon invocation • Interacting technical people at a variety of levels as well as ability to address technical issues with nontechnical associates. • Responsible for L2 Support & Root cause analysis. • Providing IT related support to VIP users for VPN, Emails, handheld devices etc. • Responsible for creating SOP / KB documents. • Monthly visit to BCP site for BC systems health check & testing. • Co- ordinating with other technical teams for critical incidents. • Generating monthly reports from BMC Remedy to evaluate SLA

Professional Skills

• DESKTOP ENGINEER: Advanced

• IT Support: Advanced

• IT Helpdesk / ServiceDesk: Advanced

• Change Management:

Team Management:

Languages

Advanced

Advanced

English: Fluent

Hindi: Fluent

Marathi (Marathi): Native

Passport Details

Passport No.: - T4034618

Date and place of Issue: - 08 Feb,2019 at Mumbai

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