Christy Flowers

Cincinnati, OH *****

ad0fbc@r.postjobfree.com

+1-513-***-****

Work Experience

Administrative Manager

Youth Advocate Program

December 2022 to Present

· Receive referring authority client referral and schedule intakes. Call families to schedule intakes

· Review and Submit Payroll paperwork and contact staff as needed to make corrections. Serve as a liaison between staff and Support Center/Business Center to handle Human Resources and Payroll issues. Submit packets to Support

Center/Business Center. Input service data and email each week.

· Submit any Workers’ Compensation injury reports to Support Center

· Hiring of new employees by interviewing, processing new employees through Onboarding system, completing new hire paperwork (i.e., background checks and reference checks), and coordinating training for new hires.

· Assist parents and clients in time of need while maintaining high client satisfaction. Maintain detailed notes of all conversations in appropriate client records.Communicate all information regarding clients and families to Director.

Owner/ Office Administrator

Blue Haven Homes LLC

April 2019 to Present

Operations/Management:

Including strategic and tactical planning, business development, risk management, quality control, organizational development, planning processes and other general management functions. Facilities Management:

Including space planning and design, purchasing, inventory control, telecommunications, mail, messenger and other facilities management functions Financial Management:

Including planning, forecasting, budgeting, variance analysis, profitability analysis, financial reporting, general ledger accounting, billing and collections, cash flow control, banking relationships, investment, and other financial management functions.

Customer Service Agent

Trego-Dugan

March 2021 to December 2021

· People oriented, highly motivated with a positive and friendly attitude

· Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats

· Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

· Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate

· Ensures FAA, Airline, and airport regulations are followed

· Enforces safety/security measures and protects sensitive zones

· Assists Customers with special needs, i.e., Customers who need assistance in boarding

· Ad hoc assignments as requested by the Lead or Supervisor

· Completing sales reports

· Excellent communication skills

Firm Administrator

Freund, Freeze & Arnold

June 2014 to April 2019

Financial Management:

Including planning, forecasting, budgeting, variance analysis, profitability analysis, financial reporting, general ledger accounting, billing and collections, cash flow control, banking relationships, investment, tax planning, tax reporting, trust accounting, payroll, pension plans and other financial management functions.

Human Resource Management:

Including recruiting, selection, training and development, performance evaluation, salary administration, employee relations, motivation, counseling, disciplining, discharging, benefits administration, workers’ compensation, personnel data systems, job design, resource allocation and other human resource management functions for the legal, paralegal and support staff. Systems Management:

Including systems analysis, operational audits, cost/benefit analysis, computer systems design, programming and systems development, information services, records management, library management, office automation, document construction systems, information storage and retrieval, telecommunications, litigation support, legal practice systems and other systems management functions.

Facilities Management:

Including space planning and design, purchasing, inventory control, reprographics, records storage, reception/switchboard services, telecommunications, mail, messenger and other facilities management functions.

Administrative Manager

Vorys, Sater, Seymour and Pease LLP.

March 2008 to June 2014

· Recruit for all personnel and corporate positions. Includes completion of all necessary paperwork for approval; placing advertisement and/or working with employment agency; performing reference checks and requesting background checks.

Administer pre-employment testing and conduct interviews for all job openings.

· Developing and maintaining a highly qualified candidate pool. Identifying skills and competencies required to support current and future recruitment activities.

· Develop and implement strategies for Talent Management processes (e.g. succession planning, performance management and career planning)

· Effectively screen and interview candidates to assess skill & cultural fit

· Develop standards for the governance of Talent Management processes

· Coordinate cross-functional project teams to develop strategies for Talent Management

· Maintain attendance records for payroll purposes. Responsible for collecting overtime sheets, allocating time (sick, vacation, overtime, etc.), bi-weekly transferring of payroll information to Columbus. Maintain hard copy attendance calendar for quick reference.

· Administer Annual Performance Review process for all administrative and secretarial staff. Includes distribution of review forms to appropriate individuals, interviewing of attorneys/paralegals relating to annual secretarial performance and coordination of final merit increase recommendations with Human Resource and the Personnel Committee.

· Conduct New Hire orientation for all level hires. Provide Benefits information to new hires and explanation of same. Review of firm policies and procedures with new hires. Schedule departmental orientation. Maintain every aspect of local personnel database.

· Analyze and make recommendations for staff hires as well as secretarial pairing changes.

· Effectively manage project timelines and milestones to support project deliverables.

· Oversee any facilities management and act as a liaison to building management.

· Project Management

· Reconcile all vendor invoices for submission to Accounting

· Provide customer support to all locations and levels of the organization including trouble-shooting and coaching.

· Develop standards for process, training and monitoring of Talent Management processes.

· Assist with updates to firm Intranet for the Cincinnati office.

· Supervision of Secretaries and Administrative Staff

· Assist with planning and coordinating firm functions.

· Coordinate and attend offsite events and in-house seminars, schedule conference rooms and assist with set up and break down as needed.

· Process reimbursement, petty cash, and vendor check requests on a daily basis.

· Manage company internship program

Operations/Management

Including strategic and tactical planning, business development, risk management, quality control, organizational development, firm planning processes and other general management functions. Practice Management:

Including lawyer recruiting, lawyer training and development, legal assistant supervision, work product quality control, professional standards, substantive practice systems and other practice management functions.

Education

BBA in Human Resource Management

Almeda University

Skills

• Performance Management

• Human Resources Management

• Benefits Administration

• Recruiting

• Talent Management

• Workers' Compensation

• Employee Orientation

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