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Management Services Senior Manager

Location:
Mumbai, Maharashtra, India
Posted:
October 18, 2023

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Resume:

Rajesh Vaidya

Phone:981-***-****/860*******

Email: ad0f4j@r.postjobfree.com

Address: Vasai (East)

CAREER OBJECTIVE

To work in an organization that enhances my professional expertise through in-depth domain knowledge, attaining the goal of the organization aiming at mutual growth.

Profile Summary

Experience in spearheading the team &training team members for new updates. Handling India, Singapore& Hong Kong Operations profile and expertise in International Client Interaction.

CAREER DETAILS

Working for Zecomy (Brand of Ecoemarket) – Trade Operations ( February 2023 to September 2023)

Designation: Senior Manager

Handling Trade Operations for Zero Waste Circular Economy platform.

Responsible for waste disposal, facility release management and waste consulting.

Managing client accounts for West Region such as LTI Mindtree, Siemens, Axis Bank, Eclerx etc. and providing them end to end waste management services.

Handling day to day Trade related Operations with reference to various waste segments.

Responsible for Vendors Management for all waste segments.

Managing a team of 2 team members.

Responsible for publishing MIS to stakeholders for West Region.

Handling Client meeting on a regular basis for account review management

Personal Business: (October 2019 - Dec 2022)

Started a new venture in partnership in Food Domain.

Worked with Westpac Banking Corporation (October 2016-Aug 2019):

Designation: CDM Analyst

Responsible for performing Client Due diligence, KYC screening, OFAC, PEP & World check, verifying sanctioned countries for New Client Onboarding for India, Singapore &Hong Kong.

Static data setups& Maintenance in various Corporate Applications.

Updating account opening, closures and account maintenance requests.

Day to day responsibility of Static Data setups completed within the agreed SLA.

Maintain working knowledge of various internal processes and Guidelines.

Conduct day to day management of data processes by prioritizing and balancing client objectives.

Doing daily accurate and end to end transactions, verification and validation to ensure all details are correct.

Updating amendments on client request for India, Singapore and Hong Kong accounts.

Maintaining internal data quality and tracking monthly records of the tracker.

Bank Trade setup- Finance setup- Our responsibility is to set up limits of cash for Trade transactions.

SWIFT setup- Our responsibility is to generate parties internal and external SWIFT codes under 940 941 and 900. Maintaining Treasury Rates on daily basis in our systems.

Remediation/ Periodical Review- Basically its handling Re- KYC exercise for existing clients. Customers with high risk categories are part of this review.

KYC setup- Updating and validating client information in the KYC database.

Handling a team of 2 members, new Projects, exceptions and bulk request related to process.

Performing enhancement and UAT testing for the applications.

Coordinating with Singapore and Hong Kong team for queries and issues.

Creating Process Manual for new process and enhancement.

Publishing Monthly MIS for volumes and productivity of the team to the stakeholders.

Worked with Elixir Education Pvt Ltd (October 2008- September 2016):

Designation: Senior Executive

Handling entire end to end Branch Operations.

Handling Marketing and Advertising segment of the Branch.

Generating MIS, Organizing Seminars & different marketing activities to attract students for admissions.

Handling team of 3 members.

Counseling students to enroll into correct stream.

Handling Vendor Billing and Fees Management.

Worked with Bharti AXA Life Insurance (April 07 – Aug 08):Bharti AXA Life Insurance is a joint venture between Bharti, India's leading private telecom company and AXA, world leader in financial protection and wealth management

Designation: Senior Executive

Major Responsibilities Include:

Managing the Licensing process of Life Advisor& Financial Advisor.

Scrutinizing KYC Documents of agents for Insurance Licensing process.

Handling Transfers for Licensing and publishing weekly transfer data to LIC

Handling and publishing monthly License Renewal cases to PAN India branches.

Handling all Sales request and complaint related to Licensing and Resolution within set TAT.

Reconciliation of IRDA with respect to depository for licensing.

Handling Offline/Online Exam Registration and Branch Internal Audit for Pan India branches.

End to end follow-up with III for Results and Registration Details.

Publishing Registration details, MIS and results for Offline/Online examination to PAN India Branches.

Training branches about the processes in HO and Managing a team of 12 employees.

Coordinating with Training team for AML/ULIP completion details for agents..

Worked with IBM Insurance Business Process Pvt Ltd (From September 2005 till November 2006)

Designation: Executive-Operation

Major Responsibility Include:

Core activity is policy owner services to two major clients i.e. Transamerica and General America.

Handling client request with respect to record changes i.e. name change, address change, beneficiary change, agent change etc. Calculating and Issuing Loans against their contracts.

Handling settlement results for Partial and Full Surrender of their contracts..

Interactions with clients based in USA for queries and issues.

Recently been moved to the Quality team wherein worked as an Auditor for TAGAPOS team.

Worked with E-serve International Ltd a Citigroup Company (From June 2004 To August 2005)

Designation: Process Associate

Major Responsibility Include:

Core activity is reconciliation of funds received for cheques send for collections to upcountry locations.

Following up with various banks for timely realization of funds. Tracking and processing vendor bills.

Following up with service branches for Issuance of non-payment certificate in cases of issuance of duplicate drafts. Generation and dispatch of follow-up letters to correspondent banks.

Preparing Indemnity bonds required by the banks for issuance of duplicate drafts.

Academic Qualification

Bachelor in Commerce from University Of Mumbai in 2003.

Diploma in Computer Application from Aptech Institute.



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