Maple, Ontario L*A *L*

905-***-****

ad0f3a@r.postjobfree.com

DONNA MILLER

EXPERIENCE

January 2010 - January 2020

Settlement Worker Newcomer Centre of Peel Mississauga January 2007 - January 2010

Area Supervisor Regis Canada Mississauga

Provided information and referral settlement services to newcomer families in a school setting

•

Assisted clients in understanding school system, Canadian society and culture, laws, and other common practices and procedures

•

Organized, planned and implemented group sessions / one-on-one sessions (as relevant) to newcomer school students and their families in order to address the impediments / issues affecting their settlement in the society

•

• Conducted community outreach to promote NCP

•

•

workshops, conferences, etc;

•

• Attended staff, department and committee meetings as required.

• Coordinate marketing campaigns and promotions

Personal Assistant to the owner, having regular contact and meetings to update salon performance and completed inventory maintenance process

•

Provided with new, creative ideas to improve the overall running of the salon

•

Conducted regular staff meetings- Update staff on salon performance and any outstanding issues

•

• Ensure all delegated duties are successfully completed

• Provide training as necessary

• Ensure staff adheres to company policies

• Hiring/termination of staff

• Schedule staff timetable

• Weekly salon visits/supervision

Keep in touch with accounting to make sure all the payments are made regularly

•

• Negative variance of the daily close out to be reconciled

• Ensure all damaged equipment is repaired

• Order and restock salon supplies

• Staff reviews

• Check salon inventory levels and disperse to other salons if needed

• Close out procedures recorded via computer.

programs and other

tomer service. Skilled community and social service specialist with solid

-

SUMMARY

Highly motivated professional

with extensive experience in

administration, management,

and customer service.

Exceptional interpersonal,

organizational and

communication skills with high

standards and firm dedication to

quality. Highly developed

problem-solving skills and strong

persistence and commitment to

getting the job done right.

Energetic with strong initiative,

responsible and able to work well

under minimal supervision.

Adaptable and flexible to meet

future challenges and

opportunities. Skilled

community and social service

specialist with solid history of

success in promoting activism,

leading program operations and

focused on speaking out about

major social issues.

SKILLS

Solid Interpersonal skills Highly

developed problem-solving skills

Progress and Evaluations Quality

assurance control Understanding

and emotional awareness

January 2006 - January 2007

Hair Stylist Uptown Hair Studio Oakville, ON

January 2000 - January 2006

Hair Stylist Benito and Frank Salon, Yonge Toronto, ON January 1998 - January 2000

Administrative Assistant North York General Hospital North York, Toronto, ON

January 1996 - January 1998

Classified Marketing Representative Now Magazine Toronto, ON January 1990 - January 1996

Restaurant Manager Golden Turtle Restaurant Toronto, ON January 1989 - January 1990

Customer Service Representative Shopco Foods Toronto, ON Skillfully applied Hi-lights, Low lights, Color, Cap hi-lights, Freehand and special design

•

• Implemented the latest technology in Cutting, Styling and Up Do's Ensured that clients were completely satisfied, and all their needs were met

•

• Resolved customer dissatisfaction issues.

Addressed formalities including cutting, styling, hi-lights, low lights, roller sets and scalp treatments, up-dos, extensions, perms

•

Ensured salon tidiness, maintained good customer relations at the highest level

•

• Interviewed, trained, and supervised new employees in all salon duties.

• Processing confidential data via computer

• Received, registered, and channeled in/outpatient Liaising with Radiologists, emergency physicians and surgeons for appropriate patient documentation

•

• Maintained control of all incoming and outgoing phone calls

• All other administrative duties as assigned.

• Provided classified display line ads for a diverse base clientele For example, from running $5 psychic line ads to $1000 half-page professional ads in the Seasonal guides

•

• Assisted clients with copywriting, budgeting, and campaign planning Ensure that clients were satisfied with ads and that all production and business office deadlines were met.

•

• Managed and delegated work to staff of five

Interviewed, trained, and supervised new employees in equipment use, cashiering and customer service

•

Implemented a solid customer service-oriented approach at various levels.

•

Maintained excellent customer relations and thus secured the respect and trust of customers

•

• Prepared written reports and performed various administrative duties Balanced petty cash, ordered office supplies and help maintained a positive work environment.

•

EDUCATION AND TRAINING

January 2002

Ministry of Training, Colleges, and Universities Certificate of Apprenticeship

January 2001

Ministry of training, Colleges, and Universities

January 2000

Diploma Hairstyling

Marvel Hairstyling School

January 1997

Diploma Micro Computer Business Application

Toronto School of Business

January 1993

Diploma, OSSD

Humberside Collegiate Institute

REFERENCES

REFERENCES Available upon request

Contact this candidate