Hrs Wk Customer Service
Resume:
Barry Renz
Kearney, NE *8847
*******@*******.***
WORK EXPERIENCE
IT Technician
Commonspirit Health - CHI Health Good Samaritan Hospital
October 2020 - July 2023
Full time - 40 hrs/wk
Similar duties as Field Engineer 3 listed below. FE3 position was absorbed by CSH in order to become permanent position for CSH, when they brought the IT duties back in-house.
Field Engineer 3
Pinnacle Light Industrial, LLC - Dallas, TX
Assigned with Unisys Corporation - Contracted with CHI Health Good Samaritan Hospital
February 2020 - October 2020
Full time - 40 hrs/wk
Local hands-on for any break/fix issues with computer equipment
Work on various customer service requests for new things needed by the customer.
Ranges between implementing new hardware, installing software, configuring options on the computer and anything related to a PC Desktop.
Use ticketing system to manage tickets for requests as well as other tools, including asset tracking to manage inventory.
Also will be assigned to new projects for the local market that will include a wide variety of requests.
Installs/Moves/Adds/Changes/Disposals and other projects as needed.
Field Service Technician
Decision One - Wayne, PA
February 2019 - December 2019
Full time - 40 hrs/wk
Contracted thru HCL/Becton Dickinson - Holdrege, NE
Onsite Service Specialist
Immediate technical assistance to users
Service & create service tickets
Maintain computer equipment throughout plant
Replace computer equipment when necessary
Escalate tickets requiring specialized support
IT Helpdesk Technician
CSM Companies (Sahling Kenworth) - Kearney, NE
September 2017 to August 2018
Full time - 40 hrs/wk
Maintain computer equipment at all responsible locations
Be available to correct any computer related issues that come up
Maintain software - update or install as necessary
Be available to other Helpdesk members for assistance - be a local presence for any corporate technicians
Sales Consultant/Service Technician
COMPUTER PROS - Kearney, NE
September 1995 to July 2017
Full time - 40 hrs/wk
Computer equipment sales & repair; Printer repair; Network hardware installation, wiring; Computer setup &
software installation/upgrading; Customer service; experience helping customers with their needs both directly,
and via phone support. Have done onsite customer tech support as well - both residential & commercial.
EDUCATION
B.S. in Biology minor in Computer Science
University of Nebraska, Kearney - Kearney, NE
August 1981 to May 1987
SKILLS
Printer Repair (10+ years), software/OS installation (10+ years)
Dell Repair technician
ADDITIONAL INFORMATION
Have worked some in a variety of areas dealing with computer equipment & servicing said equipment. Have
covered all areas of customers computer needs, from consulting on product purchases, purchasing said
products, setting up & installing, & maintaining product performance
Contact this candidate