Customer Service Call Center

Kimberly Janine Phelps

**** ********* *****************, ******* ***** Cell: 219-***-**** ************@*****.***

Summary I am a very conscious minded individual, who is known for my interest in helping others to reach goals and find what they are looking for. I would enjoy helping customers and patients with any questions that they have enjoy helping with children.

Employer Perspectives As a diligent thinker I have great interpersonal and indirect communication skills, a pleasant voice, and have experienced the roles of serving customers in some form or another through my work careers. As a former college student, my participation and leadership in academic projects involving oral presentations, has also made me quite social and dependable in many aspects. I am known for making assessments accurately and achieving goals on time.

Personality Traits If I could describe my character it would be that I am informative, have the willingness to learn, consistent, and have a natural for helping others. Therefore, it would be a fantastic opportunity to show that I can help customers and patients by giving them the vital guidance.

Employment

Accounting Clerk -Location:Wal-Mart Pell City, AL Balancing all monies for the store manually counting and depositing money resolving any discrepancies, data entry accepted payments for overdrawn checks.10 key calculator,copying machine and fax machine.

Ticket Agent Location:American Airlines Chicago, IL I worked as a customer service ticket agent who: weighed luggage in, gave information for flights, sold tickets, checked customer in with computer, boarded customers, and made announcements for customers flightsToll Attendant Location:Indiana State Toll Road Gary, IN I provided services to ensure the safety and comfort of passengers, performed duties, such as greeting passengers, or answering questions related to travel. Collecting toll from counting axles, and money transactions for toll amounts.

Teleperformance call center

Insurance representative at call center inbound and outbound call sales

Customer service for banks at call center

Education

12/2013 New Horizon Computer Learning Center/ Medical Administrative Assistant

01/2012 CNA Academy / Certificate//Dialysis Technician Program/ Phlebotomy/ Intravenous Therapy/Drug Screen Collection

07/2010 Brown Mackie College / Associates Degree/Occupational Therapy Assistant

06/2001 South Suburban College /Phlebotomy

01/1999 Commonwealth Business College/Associates Degree/Accounting and Computers

06/2010 CNA Certification/ St. Anthony Home

06/1984 Roosevelt High School / High School Diploma

Honors & Activities: Honor roll student from all schools attended. Best Customer Service.

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