DEBORAH D MCKINZIE

HOME: 630-***-**** CELL: 773-***-****

Email: ad0f0v@r.postjobfree.com

Professional Career Summary

Manage all aspects of health, life, death, leave administration, retirement services. Lead company benefit orientation, training, coaching, and staff development. Oversee audit, analyses, and reporting. Manage employee driven strategic services to keep in alignment with business objectives.

Key Skills:

Laws and Benefit Allocations/Reconciliations Regulatory Compliance Employee Service and Plan Management Analysis Project Management Subject Matter Expert ERISA/DOL/IRS Regulations Implementation/Enrollment Document Review Quality Assurance SAP HRIS SQL MS Office/VLOOKUP Customer Service Excellent Written & Verbal Communication

Work History:

CONDUENT INC Secaucus, NJ (Remote)

Senior Benefit Administration

12/2015 – 4/2023

Managed Benefit Administration for employee medical, vision dental cafeteria plans. Conduct research and translate plan provisions to the processing environment. Perform recurring plan services and assignments. Collaborate with external and internal team members, brokers, and vendors. Manage, analyze, and document benefits workflow process. Provide support as subject matter expert for global employee services and 401K plan. Highly organized, detailed oriented, and maintain security of and confidentiality. Consistently exceed deadlines and service commitments.

Comply best practices guidelines to fulfill DOL, IRS, ACA, 125 Plans, and Account Audits.

Reconcile monthly attendance productivity reports and statements.

Review, research, and respond to employee health, life changes, and retirement inquiries.

Oversee employee compensation and compliance data.

Research and correct individual system issues.

Manage health savings accounts and voluntary benefits.

Administer benefit programs and act as employee liaison with benefits administrators and outsourced vendors.

Manage FMLA, STD, LTD and LOA cases.

Reconcile and allocate vendor billing.

Validate and administrate procedures for STD and LTD program.

Identify and communicate non-compliance issues and make recommendations for correction.

Promote employee engagement and team building.

Process proving policies and procedures to communicate plan benefits to their employees.

Manage multiple projects stimulatingly.

Proficiently evaluate and track ongoing processes and procedures.

MERCER Vernon Hills, IL

CLIENT SERVICE ANALYST

8/2013 – 12/2015

Administered pension plan benefits for multiple large clients. Calculate define and cash balance pension benefits based on Summary Plan Description. Managed and organized weekly electronic files for ongoing and implementation clients. Import and export data testing. Met strict deadlines to ensure excellent client satisfaction. Specialize in exceptional customer service; Interact with participants and third-party administrators. Monitor ongoing calculation project schedules. Meet deliverables as outlined by project manager.

Analyze multiple system configurations against requirement documents during plan administration.

Efficiently use proprietary database systems: BeneCalc and Tractus.

Lead teamwork plans and document projects.

Recurring pension plan administration services

Manage day-to-day project for specific work streams.

Perform and review pension calculations.

Review of payment information and monthly trust reconciliation.

Review work performed by peer and associate level team members for accuracy and completeness.

Proficiently evaluate and track ongoing processes and procedures.

AON HEWITT Lincolnshire, IL

BENEFITS OPERATION ADMINISTRATOR

8/2001 – 6/2013

Administered pension plans for multiple clients; calculate & process; define benefits pension plan. Analyze data and prepare reports to ensure the metrics for regulatory compliance, accuracy, and timely service delivery goals. Lead project improvement efforts to minimize performance errors and enhance standard operating procedures. Trustee agent for a combined $11 million active plan.

Exceeded Service Level Agreement performance for client accounts at 99% over 92% goal.

Led process improvement projects that resulted in processing errors being reduced by 18%.

Efficiently use proprietary database systems.

Successfully transitioned work assignments and developed SOP guidelines.

Created and led training on systems via teleconference for new associates.

Facilitated testing and implementation of new data models for platform enhancements.

Education

Bachelor of Science, Business Administration

Chicago State University - Chicago, IL

Certification

HIPAA Employee Training Program, (PRIVACY RULE)

Mental Health Empowerment & Training

Employee Benefit Advance Training

Contact this candidate