MUSA A H M A D I 236-***-****

Vancouver, BC ad0f0k@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

More than one year of experience in Customer Service and more than 7 years of client service, leadership, and management experience in education and in the hospitality industry

Experience in group facilitation, needs assessment, referrals, and community support

Ability to deal effectively and courteously with clientele, staff, and the public who come from differing cultural and linguistic backgrounds

Excellent organizational skills, Contribute to the value of the company, and team player.

Proficient with Microsoft Office, Google Suite, and navigating the internet

Languages: Dari (native), Phasto, Indonesian, and English (fluent) WORK EXPERIENCE

GUEST SERVICES ASSOCIATE / SENIOR GUEST SERVICES ASSOCIATE 2022— Present Britannia Mine Museum, Squamish BC

Process memberships, admissions, payments, and bookings for museum visitors assist customers in the retail store, and Café, and make recommendations for efficiencies.

Managing inventory by placing orders, organizing stock, monitoring product availability, and collaborating with suppliers to coordinate orders, ensure timely deliveries, and data entry.

Ensure smooth operations by opening and closing the Café, retail, and admissions and maintain accurate sales records and handle cash transactions with precision

Address customer inquiries professionally and efficiently via multi-line switchboard phones and Serve as a knowledgeable museum ambassador, welcoming and educating visitors about exhibits and history

Resolve customer-related inquiries and issues and mentor and provide task resolution support to Consumer Service team members PROGRAM MANAGER 2020—2022

Roshan Leaning Center l Jakarta Indonesia

Conducted needs assessment, eligibility to refugees and Asylum seekers; determined and addressed needs “gaps” for appropriate support and referral as needed

Managed logistics of the program for international students, including scheduling of testing, classes, and special events

Facilitated in-person or online workshops/training for 15-25 or an average of 75 participants, students, volunteers, and teachers

Prepared yearly budgets and needs, program status, and communication reports and drafted new proposals for projects for the organization

Led meetings with internal teams and supervised volunteers, teachers, and students and liaised with learning centers and partner organizations, facilitating the program's transfer to online during the pandemic

Recruited and hired new teachers and volunteers, and coached and developed staff MUSA A H M A D I 236-***-****

Vancouver, BC ad0f0k@r.postjobfree.com

PROGRAM AND MATHEMATICS DEPARTMENT COORDINATOR

Roshan Learning Center, Jakarta, Indonesia 2016—2020

Coordinated program logistics, including scheduling tests, and classes, across two locations, and supported the program manager in daily operations, staff meetings, and organized events

Managed the central database, performed thorough program performance analysis, and proposed effective improvements

Reviewed applications of new volunteers and teachers, made acceptance decisions, and delivered to the program manager for recruitment.

Provided training and supervision of teachers and students to ensure high-quality instruction and prioritized safety, students’ progress, and teacher development to create an optimal learning environment

MATHEMATICS TEACHER

Roshan Learning Center, Jakarta, Indonesia 2015—2017

Established and developed the Math curriculum and daily lesson plans to provide a structured learning environment for students

Taught Math at the Secondary level to classes of 8 to 18 students Provided progress reports to parents and managed relations with students and parents for a positive learning experience

Assessed students' accomplishments using measurable data to track performance, monitor progress, and planned individualized study programs to meet student’s needs, interests, and abilities

EDUCATION/CERTIFICATE AND TRAINING

Bachelor of Science (Mathematics and Physics)

Haret University, Haret, Afghanistan 2013

Google Project Management

Online Coursera 2022

Community Interpreting

The American University Cairo project/ Jakarta Indonesia 2018 Research Methodology

Uniersitas Trisakti/ Jakarta Indonesia 2018

Google Suite

Jakarta Intercultural School (JIS) 2020

Certificates of FoodSafe and Serving It Right

BC/ Canada 2022

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