Dinesh Sharma

Top manager with experience in, Office management, Preparation and Maintenance of

Important Files, relationship-building, staff development and training, experienced professional who cultivates positive relationships with Staff and Management through clear and helpful communication with proven record of Dealing with different profile Clients

Residence; I-6/86 Third Floor, Sector-16, Rohini New Delhi, --110089, India Mobile-999-***-****, Email; ad0f07@r.postjobfree.com, Date of Birth—13-03-1966 About

An accomplished professional with consistent Success over 29 years in achieving sustained and profitability growth in diversify fields.

An effective leader with excellent communication, negotiation and client relationship building skills.

Part of Team that Joined from Casual opening of Hotel/Restaurant and worked dedicatedly to turn each one into profitable and Stable Business.

Collaborated with Various Hotel/Restaurant Departments to understand customer insights and executed Best customer oriented plans and programs Trade Related Professional and Soft Skills

Organizational Ability Written Expression

Time Management Technical Oversight

Management Problem-Solving Skills

Planning Skills Basic Assistant Skills

Education and Professional study

• Graduation from Delhi University in 1987

• Diploma in Hotel Management from Bhartiya Vidya Bhawan in 1992

• Elementary German Language from Max Mueller Bhavan in 1990 Accomplishments at work

Recruited at the time of launching a New Restaurant/Hotel or Business with no previous clients and helped to their running profitably and stably by Addition and patronizing of new Clients, with Inputs from Print Media, personal visits and cold calling.

Providing Best services, with anticipation of Guest requirements and problem solving attitude, maintain coordination between staff and management for smooth working of organization and satisfaction of all.

Leading Member of Team that Helped established 5 New Ventures into Profitable Business with Dedicated and Satisfied Clients.

Professional Summary

Presently working with Arpan Tours and Travels as Office In charge

Preparation, review, reconciliation, control and co-ordination of various documentation and processes.

Composing and answering emails as directed by the executive.

Keeping Track of Insurances and Details of Monetary Transaction during Financial year.

Maintaining petty cash. Monitors tracks and reports attendance management.

Ordering office supplies and keeping track of office inventory, Repairs to equipment to keep the office well-equipped and stocked for the staff.

Taking messages, maintaining a filing system, Scanning documents, creating memos and opening the daily mail.

Supervise, manage and direct other office staff. Worked for Security system companies as Marketing Head& Branch Manager

Developed prospects for new Vendors with Emails and cold calls and personal visit.

Trained new marketing persons about Advantages of using our products.

Maintained Stock of Incoming and outgoing supply.

Maintained the accounts of Vendors associated with company.

Site Surveyed, Made Report of Client Security Requirements

Supervised the Installation process to client Satisfaction

Oversaw a branch team consisting of customer service representatives and Technical team

Established Data Base of Company by Engaging New Clients.

Engaged several different categories of Clients to company clientage by Programming different approach and Suggestions.

Motivated and Guided the After sales service Team to maintain zero pending complaints. Derived maximum Guest satisfaction within cost permission to Maintain and increase clients

Helped company establishing in Security system profession by associating company with Big corporate, Builders, Educational Institutes. Hotel Swiss International New Delhi as Assistant General Manager

(Duties Performed)

Assisted the General Manager in Complete operation of Hotel.

Improved the communication between Guests, Management and Staff resulting in Better Services and Client Satisfaction. Supervised and collaborated with Kitchen staff to provide efficient and Timely services during parties in Banquet.

Strived to provide better services to clients to make them Patronize the Hotel.

Increased The Hotel Revenue and Credibility through Group Business and collaboration with nearby Star Hotels.

Promoted the Hotel Brands through specially Package schemes for local and Foreign Guests.

Motivated and Guided the Team members to maintain Best Hygiene in Hotel. Dinesh Sharma

Saraswati Fast Food West Delhi as General Manager

Launched Several Schemes to attract and maintain Dedicated Clients

Looked After the Overall Management of Restaurant Including Purchase of Material, Hiring Staff, Collections and Payments.

Supervised the quality of food and material cooked and Service being provided to Guests, Boosted Sales by launching several Promotional schemes.

Recruited and Trained New Members of Service Team.

Personally interacted and Developed excellent relations with Guest

Collaborated with Chefs to add several new varieties of food according to local choice and taste.

Career Timeline

1988-2000- Saraswati Fast Food as General Manager

2000-2002- Hotel Swiss International as Assistant G.M 2002-2014- Security system companies as Marketing Head and Branch Manager 2014-Present- Corporate office as Office In Charge Other Trainings and certifications

Training of CCTV and Fire Alarm

Life insurance products Knowledge and Training

Bach flower Knowledge certification

Reiki level 1 and 2 certification

Best Performing Artist award By Song and Drama Division India About Family

Wife is Regional Manager of Top Logistic Company.

Children are student of Management courses in college.

Family well known and Respected for its Social work.

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