Sheri L. Walker, MBA, MS

***** ****, *******, ** ***** 313-***-**** ad0ezw@r.postjobfree.com

Summary

Experienced and accomplished administrator with over twenty years of practice. Progressive, facilitative leader who excels in building, developing, training, and coaching high-performance teams to success.

Excellent presentation skills; strong interpersonal and communication skills. Skilled in HR practices, inclusive of onboarding, training and development, sourcing. Customer Service Support and skilled Training and Development specialist, with the ability to train personnel to serve as exceptional detail-oriented advocates.

Relationship builder with proven ability to resolve complex issues between internal and external customer bases.

Technical Skills & Abilities;

• Six Sigma Green Belt

• Business Management & Development

• HR Administration

• Project & Program Management

• Contract Negotiations

• Conflict Resolution

Management Experience

• Community Relations

• Training & Development

• Team Building

• Strategic Management & Planning

•Competitive Strategies

•Call Center Support/Training

Detroit Rescue Mission Ministries, Volunteer and Community Outreach Coordinator, Detroit, Mi (5/2023 – 7/2023)

Responsible for coordinating and maintaining outreach partners and volunteer opportunities for 10 buildings and multiple separate programming objectives for DRMM.

Percepta, Ford Motor Co. Marketing Business Analyst, Dearborn, Mi (3/2020 – 5/2023)

Provide inbound helpdesk support for dealer and region employees on various issues including: User Access, Promotion Information, Site Navigation, System errors and performance, Budget and Billing, Reporting and Dealer List Uploads. Provided front facing Web support of product knowledge as it relates to technical support of product and service offerings, current industry products and technology/ for Ford/Lincoln Dealers, Senior and Regional employees.

Keizer Solutions Call Center Coordinator, Southfield, Mi (2/2018 – 4/2020)

Developed practices, measurable statics, on-board training for center providing services to Blue\Cross Blue Shield subsidies. Made recommendations for workflow improvements based upon reported new trends. Participated in weekly management meetings regarding new projects inclusive of sourcing new business, and modifying/developing and implementing new center technologies resulting in consistent service expectations for BC/BS.

Boy Scouts of America, Program Manager, Detroit, MI (2015– 2018)

Responsible for implementation of Cub Scout programming, training, activities, mentoring, developmental and behavioral guidance in Detroit area elementary and middle schools

Evans Solutions, Special Assistant to H.R. Director, Detroit, MI (2006–2012)

Supported H.R. Functions with Senior Management by assisting with design and implementation of strategic career building and planning programs, internal policies, performance review metrics, rating processes and promotions and skills building practices to support retention efforts inclusive of mentoring programs. Efforts reduced employee turnover by 10 % LY.

Designed and executed value-added training and development packages; streamlined implementation of new employee orientation workshop deliverables companywide.

Advised Senior Management on the design and implementation of new position classification and compensation systems.

Leveraged leading benchmarked performances and practices to ensure compliance with labor agreements, state and federal government rules, regulations and laws.

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Tabernacle Missionary Baptist Church, Event Center Manager Detroit, M (2005–2006)

Recruited to rebuild the event center’s business infrastructure from ground up. Restructured operations and marketing strategies, established fee structure, usage policies and protocols & optimized & managed staffing efficiency. Produced approximately 30 events monthly.

Initiated an aggressive strategic marketing campaign that as a result of structural enhancement grew new business 30%. Inclusive of contract negotiations, fee structure and payment, load in's, diagram and logistics, as well as accommodation negotiations and per diems as needed.

Increased repeat business 45% by creating mechanism to accommodate internal church related activities while hosting large (300 Persons +) external customer contracted meeting, events, and concerts consistently and simultaneously.

Frito Lay, Production Manager, Detroit, MI (2003–2004)

Oversaw production of several branded product lines. Managed and developed 25-member production team, developed and implemented team building strategies. Instituted mentoring programs. Created more efficient production schedules, and executed plant-wide employee reward and recognition programs. Frequently served as midnight production manager overseeing the distribution center and operations for the entire plant.

Transformed team –resolving interpersonal conflicts within two months; improved team production 15% while decreasing production defects 10%.

Turned around a low producing team elevating it from last to fourth among 12 production teams in terms of productivity and quality assurance.

Deployed employee recognition programs that improved production quarter-over-quarter by as much as 45%.

Initiated cross-team mentoring program that increased production schedule compliance, decreased overtime 35%, and enhanced schedule fulfillment 25%.

Prepared employees for advancement by developing individual employment plans and goal setting strategies, generating a 35% year-over-year increase in third-shift promotions.

C.D.I./3rd Circuit Court, Program / Project Manager, Detroit, MI (1999–2003)

Implemented and supported business applications for the 3rd Circuit Court. Built relationships and facilitated reasonable expectations and delivery between customers and the IT department.

Developed IT procedures, policies, and standards. Performed training assessments, inclusive of participant brainstorming & idea generation. Created and presented standardized workshop packages as well as need specific agendas adjusted to meet participant’s requirements and goals.

Developed multiple project and department specific, training programs and curriculums.

Produced Checkpoint VPN, RAS laptop and Voice Recognition packages; included program testing, software loading, and hands on training. Managed team dynamics; redirecting participants on tasks to be accomplished, resolving internal conflicts.

The Reggie Mackenzie Foundation, Detroit, MI Community Program Manager

Managed 75 staff coordinating and producing educational, community-based activities and five athletic camps for metropolitan Detroit area youth.

Crafted compliance policies and procedures that verified, administered, tracked and reconciled bestowed grants and donations.

IBM, Detroit, MI Project Manager / Staff Consultant

Developed call center operational structure, inclusive of training, new technology deployment, performance evaluations and customer service metrics. Developed employees into trainers; ensured correct curriculum development, and documentation.

Education

Lawrence Technological University, Southfield, MI

M.S. Global Operations/International Management/Project Management

M.B.A in Management

Wayne State University, Bachelor of Science in Management Detroit, MI

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