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Customer Service Real Estate

Location:
Las Vegas, NV
Posted:
October 16, 2023

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Resume:

Todd M. Gainley

ad0ezl@r.postjobfree.com 702-***-****

Summary

For over 35 years I have been living, learning, and breathing everything to do with residential financing done THE RIGHT WAY. I specialize in finding the right mortgage option to fit every client’s unique financial situation. My professional partners have come to value me as a trusted resource to guide their clients through the complexities of a Real Estate transaction. My Skill set is highlighted by written & verbal communication, relationship building, organization, system building and obtaining extremely high customer service ratings. Experience

Sr. Mortgage Advisor

Alderus Mortgage

Jun 2019 - Mar 2023 (3 years 10 months)

Created an inside loan presence to meet managements vision of business developers handing off business to mortgage loan advisors. I brought exceptional customer service and communication skills to the position. While participating in the development of a repeatable system to walk a client from initial interview, application, structuring the deal, education on loans and how to build wealth. Additionally I was responsible for the coordination of processing, underwriting, appraisal and closing with a special eye toward communication with 3rd parties and realtors. I was the tip of the spear! Loan Officer

Guild Mortgage- NMLS#325593

Oct 2018 - Jun 2019 (9 months)

Responsibility to generate leads and relationships within the Las Vegas community. The focus was to meet and educate realtors and businesses owners on the benefits of working with a well educated, strong communicating Loan Originator with the ability to share leads. Originated, processed and funded all types of Mortgage loans, from VA, conventional and FHA to private money loans. Branch Manager

Eagle Home Mortgage - NMLS#325593

Jan 2016 - Jul 2018 (2 years 7 months)

Responsible for opening, building and leading the team for the new Las Vegas and Southern Nevada market. I hired, trained and set the standard for consistently improving performance for a team of ten including sales and operational components.

AVP - Mortgage Sales Manager - Regional Manager

U.S. Bank

Jul 2011 - Jan 2016 (4 years 7 months)

Tasked with developing a team of Mortgage professionals to service the banks existing clients and develop relationships with real estate professionals in the Las Vegas area. I renovated Processing, Underwriting and Closing and doubled the size of the team. Closings: up 300%, which led to a promotion to open the new Las Vegas Region for US Bank.. Todd M. Gainley - page 1

Mortgage Loan Originator (BFS)

Countryside Mortgage Group, NAF & Stateline Funding Feb 1996 - Jul 2011 (15 years 6 months)

Over a fifteen year period, I built a business that focused on purchase money transactions with safe and smart refinance transactions.

Originated, processed and funded all types of Mortgage loans. From VA, conventional and FHA to private money loans, all transactions were completed with special emphasis on customer satisfaction, honesty and Integrity.

AVP - Branch Manager

Primerit Bank

1991 - 1996 (5 years)

Full control and responsibility for a 111 million dollar deposit branch. I focused on training, customer service, profitability, sales goals, need satisfaction selling and teamwork. Promoted from Loan Officer to AVP - Branch Manager Education

Cal Poly Humboldt

Bachelor of Science (BS), Child Development & Social Welfare, minor in Sociology 1980 - 1984

Licenses & Certifications

NMLS license Approved - Nevada, California, Utah, Colorado, Texas & Florida 325593

Skills

Loan Origination • Residential Mortgages • Credit Analysis • Revenue Analysis • Policy Analysis • Mortgage Compliance • Real Estate Appraisal • Time Management • Organization Skills • Team Leadership

Todd M. Gainley - page 2



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