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Customer Service Real Estate

Location:
Jersey City, NJ
Posted:
October 16, 2023

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Resume:

Tim Larimer

646-***-**** ad0eyr@r.postjobfree.com

Smart Building 2021 - Present

Project Management/Special Assistant, (Freelance)

● Built and maintain client mailing list, ensuring clean data.

● Prepare mailing list and work with vendors to coordinate corporate gift mailings

● Helped determine pricing scales for painting apartment units

● Worked to complete and file paperwork for SBA Loan for the purchase of a new building to house the company.

● Worked with Real Estate brokers to schedule viewings of properties that matched our budget, location and square footage needs.

● Researched and secured temporary office and warehouse space for the company while their building search is going on.

● Edited pre recorded OSHA training videos into a usable format for bi-lingual staff.

● Did initial screening of potential new hires and scheduled their first in-person interviews.

● Researched additional real estate investments for Smart Building. Artware Editions 2021 - Present

Project Assistant, (Freelance)

● Assisted in quality control, inventory and shipment of the Artist Plate Project to benefit the Coalition for the Homeless

ACME Technologies 2018 - 2020

Account Executive

● Built a new sales pipeline from the ground up; established and maintained contacts, conducted product demonstrations, both in person and remotely, of the ACME product to hundreds of potential clients from the Museum/Aquarium/Attractions space in the Northeast and Midwest.

● Successfully negotiated over $100,000 in new contracts in my first year.

● Acquired ACME’s first Canadian client taking the company international.

● Responded to RFP’s for new ticketing systems including cost breakdowns, technical specifications and analysis of business processes with possible applications of the ACME product.

● Represented ACME at several Museum and Attractions trade shows and conventions including AAM and AZA.

● Traveled extensively in the US.

New Museum of Contemporary Art 2007 – 2018

Director of Visitor Services

● Established Visitor Services department including vendor contract negotiations, staff hiring and training, coordination of museum opening events lasting up to 30 continuous hours and setting departmental policies and standards.

● Acquired, implemented and maintained VISTA online ticketing system for admissions, Public Programs and museum wide calendaring.

● Worked closely with ACME software designers and engineers to create, implement and refine new ticketing /calendaring software to replace VISTA ticketing system.

● Oversaw daily operations of the front desk including all sales, visitor information, membership, coat check, accounting and reporting of all lobby revenue..

● Develop and conduct customer service training of museum-wide staff to maintain museum standards.

● Interface with other departments on all aspects of visitor engagement including sales, marketing, security, café, exhibition and special programing, audio/docent tours and signage.

● Provided ticketing and logistics for openings, group sales, rental events, public and special programming and membership sales and events.

● Responsible for department payroll, tracking of paid time off and general human resources.

● Offsite Coordination of the Ideas City Conference for the Ideas City Festival,

(2011, 2013 and 2015).

● Responsible for visitor surveys and maintenance of attendance data. Museum of Modern Art 2000 - 2007

Lobby Manager (Staffing, Attendance, and Payroll).

● Took leadership role in preparing department move including threefold increase in staff, and coordinating new hire training program and manuals. Ongoing collaboration in department policy decisions

● Implemented E-Time system for Lobby Staff

● Liaison between Human Resources and lobby staff including policy compliance and negotiation in union issues

● Responsible for payroll, attendance, paid time off, and staffing (including interviews, hiring and firing) for all lobby staff

● Responsible for lobby fund, accounting, and recording of all monies received by lobby operations

● Interface with other departments for special programs ticketing and logistics such as Ford Family Programs, membership sales, lectures, and special events The Peninsula Spa 1997 – 2000

Events Director/Scheduling Supervisor

● Coordinated the planning, scheduling, and payment for Corporate and group events

● Hosted group events including spa treatments, luncheons, and cocktail receptions

● Liaison between The Peninsula Spa and The Peninsula Hotel

● Maintained records systems for spa employees and clients

● Managed scheduling department including hiring, training, scheduling, and terminations

● Liaison between Spa Director and employees, supervised reservationists

● Maintained excellent Customer Service environment to ensure The Peninsula's Five Star rating Skills: - Proficient in The Google Suite, Microsoft Suite, ACME Ticketing. Working knowledge of Salesforce and Raisers Edge.



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