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Miami Beach, Florida ***** 786-***-**** ad0eyq@r.postjobfree.com

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MARIA BELEN PIMIENTA

PROFESSIONAL

SUMMARY

Courteous Passenger Service Agent boasting 6 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. SKILLS Bilingual (English and

Spanish)

Customer Service

Team player

Cash Management

Passenger

Documentation

Pre-Boarding Checking

Passenger Assistance

Attention to detail

Self-motivated

Organized

Personable and

Respectful

Customer Needs

Assessments

Training Junior Team

Members

Professional Development

Ticket Changes

Federal Guidelines

FAA Expertise

WORK HISTORY PASSENGER AGENT, GATE AGENT AND BAGGAGE AGENT 08/2015 to 08/2021 Triangle Services-Miami International Airport, Miami, FL

Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.

Managed passenger check-in by verifying customers' travel documentation.

Oversaw ticketing, gate and ramp services.

Updated records when lost, delayed or pilfered bags were found.

Escorted passengers from terminal to aircraft.

Processed and secured unclaimed luggage.

Provided services for Aerolineas Argentinas, Copa Airlines, and Norwegian Air. EDUCATION Miami Coral Park Senior High School, Miami, FL High School Diploma

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