General Manager Management Team

Albert “Chip” Becker

**** *********** ***** #*** **********, IL 60563 859-***-**** **************@*****.***

Experienced Multi-Unit Operator/Training Specialist

Performance through Growth Commitment to Excellence

Achieving goals through Team Building and Communication

Experienced successful restaurant operator with over 15 years of management experience across all tiers.

Training Specialist who has personally trained over 40 managers as well as creating, building, and organizing programs for personal and professional development.

PERFORMANCE OVERVIEW

Carmine’s on Rush

August 2021-present

General Manager

Responsible for all day-to-day operations of a Chicago institution, including food quality, customer relations, profitability, and revenue growth

Guided creation of a new Training system and protocol for Rosebud restaurants

Retention of key team members during COVID slow downs

Increased revenue and profitability year-over-year

Main Event Entertainment

August 2018-August 2021

General Manager

Responsible for staffing, scheduling, and overall performance of a 50,000 sq ft family entertainment center, including budgeting, sales projections, development, technical aspects, and the sales office

Identification, training, and development of management team

Increased revenue by 4% year over year, while raising guest metrics 20 points

Navigated COVID shut down with management team and hourlies, with 92% retention after being closed for 5 months

Bahama Breeze Restaurant

May 2017-August 2018

Culinary Manager

Responsible for staffing, scheduling, and performance of Heart of the House Team Members, as well as managing food cost, ordering, food quality, and sanitation.

Coaching and teaching of recipe standards and procedures

Created Heart of the House communication systems and procedures

Reduced food cost waste by 50% in 6 weeks

Penn Station East Coast Subs Cincinnati, OH

April 2012-April 2017

Area Representative/Corporate Training Supervisor

Evaluated and advised on compliance and performance of 22 restaurants in 4 states. Created and implemented multiple award-winning training and development platforms for the Franchise system, with skills and responsibilities including:

Complete knowledge and understanding of operational specifications

Professional guidance and consultation on performance standards

Organization and follow-up

Time Management

Customer service training

Local store marketing

Team building and development

Interviewing and hiring technique consultant

Food safety training

Review and approval of all General Manager contracts

Coordinate and provide corporate support for new Franchise locations

Assist new Franchisees on the store opening process

Preparation and delivery of educational presentations for Franchisees and General Managers

Filming, editing, and production of training videos

Review, selection, and management of smallwares purchasing

Thomas & King (dba Applebee’s) Columbus, OH and Lexington, KY

February 2004-October 2011

Assistant General Manager/General Manager/Area Director

Thomas & King was one of the largest Franchisees in the Applebee’s system; began as an Assistant General Manager and grew to Area Director within 5 years, while personally directing the training of over 30 managers.

Direct management of 60+ employees

Achieved highest year-over-year sales and profitability growth

Achieved Excellence in Applebee’s Operational Assessment twice in 2 different locations

Personally oversaw training of over 30 managers

Promoted to Executive General Manager

Direct responsibility for 6 locations in the Lexington market

Brought Area to overall profitability for the first time in 3 years

Conducted hiring and training workshops

Created “Destination Bartender” program which was rolled out throughout the Franchise

Barley’s Brewing Company Columbus, OH

January 2002-February 2004

Assistant General Manager/Front of House Manager

Responsible for all Front of House functions for an award-winning Restaurant/Brewery

Scheduling coordinated with multiple events in the Arena District

Created and implemented Employee Handbook and Training Programs

Scheduling and executing catering events

Improved profitability

Assumed responsibility for daily financial operations

Morgan Stanley Dean Witter/Solomon Smith Barney Columbus OH

February 1997-January 2002

Financial Advisor

Helped to manage over $200million in client assets, and was responsible for creating all Asset Allocation profiles and executing trades and investment adjustments in a fee-based practice.

Customer service and sales responsibilities

Series 7, Series 63, Series 65, and Insurance licensed

Utilization of Asset Allocation software

Presentation and closing skills

Taught seminars on investing basics to educate consumers

Education

NORTHWESTERN UNIVERSITY Evanston, IL 4 years towards B.S. in Communications, major course of study Theatre

BRITISH AMERICAN DRAMA ACADEMY Oxford, UK Professional Acting Intensive Certificate

Certifications

ServSafe Manager Certified

Level 2 Food Manager Safety Certified State of Ohio

Certified ServSafe Instructor and Proctor

2017 Training Magazine Top 125 Recipient

References available upon request

CORE COMPETENCIES

Providing development and growth opportunities while focusing on excellent operations and service

Efficiency

Integrity

Thoughtfulness

Organization

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