Sharon Jones

ad0ey0@r.postjobfree.com 954-***-**** Fort Lauderdale, FL

Objective: Results-oriented and analytical professional with hands-on experience handling customer concerns and managing customer accounts. Experience of over 20 years in customer service to meet and exceed productivity goals, while maintaining a high level of professionalism and efficiency in order to achieve customer satisfaction. Dedicated and committed to working diligently to meet the highest standards of customer service. Experience in creating and modifying customer accounts within a company database. Ability to analyze the situation, problem solve, communicate clearly, listen effectively.

Skills: Communication and interpersonal skills, ERP and database management experience, Customer Service, Microsoft Office, Outlook email, Phone and face to face customer service, stress tolerance, decision making.

Education: Maxwell Vocational High School Graduation: May, 1982

High School Diploma

Work Experience

British Airways.(NY) Customer Service Jan 1990 – June 2006

Bulove Corporate Center Jackson Heights Telephone Sales Jan 1990 – June 1999

Telephones sales: answered incoming calls to handle international travel fares and flight information

Actively maintained and updated customer reservations and provided al information on particular airfare guidelines

Resolved customer inquiries effectively in a timely manner

Documented customer interactions and communicated with customers via email and over the phone.

John F. Kennedy Airport Customer Service Representative June 1999 – June 2006

Checked passengers to all destinations of international travel

Ensured all passengers have proper travel documentation for international travel.

Managed lost baggage claims by filing lost baggage reports.

Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

Ginger Bay Café (Hollywood, FL) Restaurant Manager Jan 2007 – Present

Manage and operate restaurant, bar and entertainment for the entire business.

Ensured customer satisfaction and experience by communicating with each table.

Duties include: hire staff, schedule work shifts for entire staff, book entertainment, manage inventory, manage operational permits such as indoor/outdoor seating, music and liquor.

Serviced guests with food and beverage requests in a timely, professional, and friendly manner.

Provided excellent customer service: greeted customers, provided perfect seating by their requests, explained food and beverage specials.

Knowledge of the menu, with the ability to make suggestions.

Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse background.

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