Management Professional Customer Service

Shani E. Albright

Denton, TX ***** • 360-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Experienced property management professional with ability to adapt and manage multiple projects simultaneously. Demonstrates high performance standards with attention to detail and deadlines, producing quality results. I have a passion for developing staff and have several previous employees who I pushed to exceed their own expectations and all of them are happy they took that opportunity. Career Achievements Include:

• Solved delinquency problem by auditing records on 206-unit apartment community, correcting data entry errors and reducing delinquency from $55,000 to $17,000 in one month, reducing number of delinquent accounts from 147 to 65.

• Instituted pricing plan that allowed ownership to continue offering low-cost rents on select units while increasing NOI by identifying ways to differentiate units and price according to resident preferences.

• Lead an 828-unit property through change in management as a result of receivership and into sale (which had to be delayed as the former owner refused to comply with State Tax Credit requirements and the property was 15 months from when the State of Texas would allow the property to be removed from the LIHTC program by sale after foreclosure). My open communication style enabled us to retain most of the employees and I was able to get them all hired by the company who purchased the property. SKILLS PROFILE

• Accounts Payable & Accounts Receivable • Financial Analysis & Reporting • Budget & Cost Analysis

• MS Office (Excel, Word, Outlook) • Property Management Software Experience: Real Page, Yardi, Entrata

• Project & Team Leadership

CERTIFICATIONS

Tax Credit Specialist, National Center for Housing Management. Certified Apartment Manager, National Apartment Association. Inactive. Accredited Residential Manager, Institute of Real Estate Management Inactive. EDUCATION

Master of Business Administration - University of Phoenix, Tempe, AZ 1/2004 Bachelor of Science in Accounting - Western Governors University, Salt Lake City, UT 1/2018 Bachelor of Science in Business Administration – Central Washington University, Ellensburg, WA 12/1996 Associate of Arts – Highline College, Des Moines, WA 12/1995 Accounting Project Highlights

Capstone project required to demonstrate knowledge of GAAP and Sarbanes-Oxley:

• Provided adjusting entries and 2 years of financials, utilized that data to produce working papers, adjusting entries, statement of taxes, balance statement, income statement, statement of cash flows, and prepared a written report analyzing the financial data presented.

• Prepared for an audit by conducting an in-depth analysis of The Home Depot, Inc.

• Composed source-cited report that provided necessary information for audit and analyzed company and Albright, S. Page 2 of 3

industry risks, contemplated engagement risk, and demonstrated an understanding of audit procedures and risks that would be considered.

EXPERIENCE

Community Director, Grand Venetian at Las Colinas (514 units) June 2023-Oct. 2023 Morguard Investments

• Restaff the entire community.

• Bring down open service requests from 390 to 60.

• Train new leasing staff.

• Institute key management strategies (keys out since 2019-Keytrack).

• Enforce SOPs where residents have not had to comply in the past.

• Manage a huge number of make readies while trying to keep costs down as when I started the community was $260,000 in the hole (YTD).

Leasing Manager, Centreport Lakes (546 units) May 2023-June 2023 Community Director, Hunters Creek Apts. (214 units) April 2022 – May 2023 Gundle Holdings dba Protea Real Estate, Denton, TX

• Walk units for final turnover from construction company.

• Staff, train and supervise staff for new property.

• Motivate team to lease under tough conditions and keep focus despite ongoing distractions such as the listing of property for sale.

• Screen residents and make recommendations for conditions in the instance where they do not fully qualify

(credit score slightly lower than criteria, etc.). Administrative/Legal Assistant June 2014 – Oct. 2021 LaCross & Murphy, PLLC – Port Orchard, WA

• Digitized all past files to provide ease of access and clear out storage.

• Developed system to track activity on Port Orchard Municipal cases that when implemented in October 2016 resulted in $11,000 bonus to the firm in January 2017 and January 2018 from the court.

• Provide clients info, assist attorneys by typing drafts, scheduling court appearances, compiling documents.

• Primary Legal Assistant to partner handling Personal Injury Cases. I set up the electronic files, keep up with clients (checking in minimum of once every 30 days), request records from providers, track expenses and keep case moving toward resolution. I often present a draft demand letter for the attorney’s signature and often it is sent out as I wrote it.

Licensed Realtor May 2016 - Feb. 2017

Self-employed-Keller Williams, Gig Harbor, WA

• Collaborated with clients in marketing their homes for sale, negotiate acceptable sales offer and produce error-free paperwork to facilitate closing.

• Synthesized client needs to assist them in identifying their dream home, drafted offer and negotiated to accepted contract, coordinated inspections, and produce error-free paperwork to facilitate closing. Albright, S. Page 3 of 3

Property Manager, Multi-family 1994 to May 2014

Multiple companies and locations

• Oversaw multi-million-dollar renovation including: inspecting work to ensure it was up to standards, reviewing invoices to ensure prices were as quoted, entering invoices into accounts payable system, and reviewing vendor statements to ensure that all bills were handled appropriately, and that no over/double billing occurred.

• Operate community within guidelines of operating budget, including negotiating prices with vendors to lower costs.

• Maintain accounts receivable and take appropriate action to ensure that accounts receivable outstanding were below 1% at month end close out.

• Maintain good relationship with residents while performing renovations inside their homes. We had zero increase in turnover during 1-year renovation process.

• Trained a leasing agent to become the assistant manager/bookkeeper, he became so good at his job that he moved to a much larger property and now is a trainer.

• Caught $20,000 fraud perpetrated by the Assistant Manager (Bookkeeper), led effort to compile evidence to prosecute said individual.

• Reviewed applicants’ credit/employment/rental/criminal record to make decision if they were acceptable applicants for the community.

• Trained inexperienced person to become highly effective Bookkeeper, he has since moved on to become an effective manager.

• Worked in high-stress situation (often with little to no assistance), the property had continuous leaky pipes which affected the entire resident bases water supply—coordinated repairs while maintaining positive work environment with residents.

Honorably discharged US ARMY Veteran 1984-1992

References

Neil Bertrand, 972-***-****

Carissa Lewis, 214-***-****

Gaynell Shreve, 469-***-****

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