Shanna Mellick

Quality assurance and Inventory Control

Louisville, KY 40258

ad0exn@r.postjobfree.com

+1-502-***-****

Enthusiastic and experienced individual with superior skills in quality assurance and inventory control. Equally comfortable working in a team based and/or independent setting. Bringing excellent detailed organization and productivity when working at an establishment. Dedicated to optimizing my vass knowledge and wide range of skills to efficiently promote growth within the business. Ready to expand my skills and knowledge with an exciting and evolving company. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Housekeeper

self-employed - Louisville, KY

January 2010 to Present

Present each client with impeccable customer service while building an honest and trusting bond. Perform a wide range of deep cleaning, regular up keep cleaning and errands specified per clients needs and desires. Duties include but not limited to: high dusting, dusting, vacuuming, sweep and mopping, linen changing, base boards, walls, kitchen, dishes, showers/ tubs, laundry and laundry rooms, dinner set up/ cook, organization of home and/ or closets, windows, pet areas, bathe pets, take pets for walks and feed, grab items from grocery, pick up medication from the pharmacy, drop off/ pick up kids at bus stop, play with pets or children/ babysitting duties, car washing and detailing and many client specific tasks. Making sure the quality of my performance over exceeds the client’s expectations, always leaving them with a “WOW”factor.

• Organized a sheet for clients to instruct any specifics they are wanting done or not done.

• Developed a quick effective procedure for each type of cleaning specified by the clients.

• Checking the quality of each task I perform to ensure accuracy of what was asked or needed to be completed.

Box Truck Delivery Driver

Goodwill Industries - Louisville, KY

June 2023 to July 2023

Daily checks each morning on box truck to make sure it is in top working order. Check my delivery/pick up sheet to determine best route to adequately conduct delivery/pick up for the day. Check the condition and performance of each basket/ containers I would load onto my truck to be delivered to each stop and fill out all my necessary paperwork, fill gas tank and DEF. Obey any and all laws and safety precautions on the roads of KY and IN. Conduct excellent customer service at EVERY location I stopped at, safely deliver all materials, pick up any materials on roster, check material against the roster at each location and have manager sign as witness. Return to shop and unload truck using electronic pallet jack and sit down forklift. Inform management of any missing or damaged containers then properly put them in the discarded area. Always operate truck safely in any and all weather and traffic situations. I currently have a DOT certification acquired June 2023 and a forklift license acquired June 2023 as well.

• Had to leave company due to a unforeseen medical incident with my daughter and her safety.

• I was Goodwill Industries 1st female delivery driver. Quality Assurance Inspector/Inventory control

Cinq staffing solutions/ ITS - Louisville, KY

July 2022 to February 2023

Check each card reader unit for cosmetic damages, perform diagnostic testing for proper functionality, check accuracy of SN# in database and on unit and return any failed unit back to technician to be repaired again. Enter in all the data into the database for records. Stock inventory daily, enter new stock into inventory database weekly or biweekly and keep an accurate log of all inventory new, needed, damaged and used. After conducting a quality check on each unit I would then add the correct codes into each of them. Making sure correct codes were entered into correct unit models. Wipe units down and package them to be sent over to shipping and receiving. Create shipping labels and invoices. Checking to make sure the refurbished unit count, labels and invoices were matching. Calculate the weight and size of each shipment to be able to package shipment properly. Label each set of shipments for their designated destinations.

• Organized inventory for accuracy, safety and quicker parts ordering.

• Developed my own efficient and quicker testing process.

• Designed a database of issues found with the final repaired units. This allowed the technicians to see minor mistakes they each were making individually without being reprimand for them. Giving them a chance to fix their process to correct the issues.

• Conduct quality checks on part’s received to make sure of their proper performance. Collect any damaged parts received and notify management immediately all details of issue. Cleaning Specialist

A Spare Pair of Hands, LLC - Louisville, KY

December 2021 to January 2022

Performed general housekeeping duties using an organized and optimal cleaning process of high to low doing ceiling fans then high dusting then moving downwards, moving light objects out of the way, lifting items, cleaning them and areas around, changing linens, clean and disinfecting bathrooms, kitchens and dining areas, sweeping and mopping, vacuuming, laundry, organizing and taking care of all pet cleaning/ needs. This technique assured the quality of performance given. Safely collecting ALL materials used, never leaving anything not belonging to client behind. Making sure to follow all specific instructions per client and their set scheduling needs. Always conducting professional and friendly service while in and around the clients home. Keeping any and all entry ways into the home safe, private and secure. Being available and flexible at all times.

• Established a good relationship with clients, owner of the company and coworkers, building a strong trust with each and always checking my performance for accuracy as a cleaning specialist to prove my quality in my work ethics.

Linen Worker

Universal Linen Service - Louisville, KY

August 2021 to November 2021

Check each piece of clothing for barcodes, scan each piece, hook clothing on an assembly belt of 800 piece slots. Checking clothing for any major rips, tears, holes, stains or other extreme damage. If damaged clothing was detected it would be gathered until end of shift and given to the damage department for further processing. After each order is checked for barcodes and has been scanned, garments are hung on an assembly line to rotate clothing. Tickets are printed and placed correctly to each row of clothing that has been dropped in their station/row. Check each piece, making sure the size, product, color and the number of clothes match that tickets order precisely. Then take each separated order to it's proper station for shipping. The drying and shipment prep area would exchange stations weekly. When in he drying station garments would be hung onto metal wire hangers. Checking to make sure each specific kind of garment was hung a certain way for maximum drying.

• Helped organize a rotation system for assembly/ order organizing section, giving the team employees different tasks to complete throughout the day allowing less frustration being left in one spot all day. Warehouse Associate/Trainer

Canteen Services - Jeffersonville, IN

August 2020 to December 2020

Train new employees arriving in the warehouse, accurately pick and prepare each order for delivery drivers entire route for the day per data on iPad, operate sit down forklift to unload product that was received and restock warehouse while making sure product is being rotated using FIFO. Keep a clean and safe working environment for all employees, help make truck orders, go through freezer for proper produce labeling, help complete orders by picking snack foods for the vending machines, boxing and labeling finished product and helping drivers not certified on the forklift to load their trucks. Checking all product for expiration dates and discarding any expired product. Check each finished pallet/ order for accurate number of product pieces and safe stacking procedures were performed.

• Trained new employees which gave upper management more time to focus on other tasks needed.

• Conducted quality check of each order finished by all employees for accuracy and safety before drivers picked orders up for deliveries.

Warehouse Associate/Delivery Driver

Energy savers of Louisville LLC - Louisville, KY

August 2019 to April 2020

Started out installing batt and blown insulation into clients homes and contracted jobs. I was promoted within 3 months to Warehouse associate and delivery driver: load material with forklift and deliver to different job sites throughout KY and IN driving a 16 ft or 24 ft box truck, unloading material at job sites by hand, making sure clients needs and wants were met after completion of the job and collecting invoices using excellent customer service, reorganized entire warehouse, maintain clean working environment, checked mechanical performance, fluids, tire pressure, etc. on forklift, make sure that the propane tank was full or changed out and properly secured onto the forklift, checking that the squeezing clamps or forks on the forklift were properly changed out and secured safely, unload semi trucks and stock warehouse while rotating materials, making truck orders after conducting weekly inventory count, getting any new PPE the installers needed, pick up other supplies as needed for job sites, redesign inventory sheet for maximum productivity and awareness of all materials in and out, new, used and returned to the warehouse, kept all legal certifications, tags and licenses up to date on all delivery trucks, keeping maintenance on trucks in proper working condition, DEF tanks full, truck cabs and trailers clean, having all trucks with GPS working horns, signals, lights, reverse cameras and mirrors. I would also handle any odd and in work needed inside office areas like cleaning inside the warehouse, dispersing of empty unused wooden pallets properly, checking on delivery trucks in the auto shop, etc.

• Reorganized entire warehouse inventory. Making it easier and quicker to load and unload materials for each job, safer in the warehouse and it increased revenue.

• Designed a daily sheet for materials pulled for jobs, materials used, unused, damaged and returned. Keeping the company from over stocking and allowing more clients to be scheduled.

• Checked the quality of all materials received and going out daily. Making sure all product ID numbers match order sheets and invoices. Checked product for damages and discard properly while documenting into proper database.

Road Crew

Webster County Detention Center - Dixon, KY

September 2018 to July 2019

Regularly observed and cleaned various road and highway structures of debris and trash. Making sure safety signs were in proper use and properly placed on each highway Street for the safety of our crew as well as the public, always being cautious of incoming and oncoming traffic for everyone's safety and well- being, communication with my partner as well as the rest of the crew and boss/driver to keep everyone safe and aware of their surroundings while performing our job and duties. Conducted customer service while preparing meals for people in the community in need of help. Organized and stock shelves with donations from the food bank. Trained new crew members to follow all safety procedures. Cleaned legal buildings working closely with other crew members and also independently to maintain a safe, beautiful community.

• Trained new crew members allowing the deputy to focus more on the duties at hand. Fence Installer

Mellick Fencing - Louisville, KY

March 2013 to October 2016

Accurately measure then cut building materials and install different types of fencing. Expressed excellent customer service while presenting customers with invoices, collecting payments and making sure all their needs/desires are met. Operate various hand tools and large equipment to assemble fences. Load and unload truck of all materials while checking each material for damage and discarding any unusable materials. Conduct safety checks before, during and after job. Operate flat bed work truck to and from jobs. Clean up job sites in a timely manner, doing this safe and productive.

• Communicating with clients before, during and after job allowed them to receive their visions correctly.

• Also giving the company more advertisement and clients making them more profitable.

• Checking quality of materials bwfore, during and after assembly for proper performance and longevity of the new fencing.

Call center and Online distributor

Wallpaper Depot - Louisville, KY

February 2010 to March 2013

Conduct all in bound calls from customers world wide, business associates, supply chains, etc. Solve any issues customers may be having with the online store, designing uncertainties, shipping or return issues and account issues. Made and took calls with our supply facilities making all orders needed for business. Keeping an accurate and updated inventory database daily. I would call potential new business clientele to promote our product and make new sales. Uploaded pictures of product, made detailed descriptions and instructions for product and advertised quarterly discount events in the on-line store. I kept records of all orders, shipments, inventory, sales, production process, returns, revenue, payroll, bills and client accounts. Always kept a professional appearance and demeanor while always conducting impeccable customer service each day until the company went out of business. Education

High school diploma

Pleasure Ridge Park Hs Magnet Career Aca - Louisville, KY August 2001 to May 2005

Skills

• Box Truck (2 years)

• Delivery Driver Experience (7 years)

• Forklift (8 years)

• Warehouse Experience (8 years)

• Load & Unload (7 years)

• Driving (10+ years)

• Order Picking (5 years)

• Shipping & Receiving (7 years)

• Customer Service (10+ years)

• Inventory Control (6 years)

• Leadership Experience (8 years)

• Pallet Jack (9 years)

• Meal Preparation (7 years)

• Packaging (5 years)

• Order Picker (5 years)

• Flatbed (5 years)

• Materials Handling (6 years)

• English (10+ years)

• Merchandising (4 years)

• Manufacturing (8 years)

• RF Scanner (4 years)

• Assembly (6 years)

• Animal Care (10+ years)

• Sanitation (5 years)

• Caregiving (2 years)

• Kennel Experience (Less than 1 year)

• Shift Management (2 years)

• Cleaning Experience (8 years)

• Warehouse Supervisor Experience (1 year)

• Pet Care (10+ years)

• Pet Sitting (5 years)

• Pet Grooming (3 years)

• Commercial Cleaning (2 years)

• Warehouse Management (4 years)

• Retail Sales (8 years)

• Dog Handling (8 years)

• Time Management (10+ years)

• Dog Training (1 year)

• Animal Restraint (Less than 1 year)

• Laundry (5 years)

• Management (2 years)

• Food service (10+ years)

• Computer Skills (4 years)

• Car Wash (7 years)

• Detailing (5 years)

• QA/QC (6 years)

• Residential cleaning (10+ years)

• Call center (3 years)

• Organizational skills (10+ years)

• Detail oriented (10+ years)

• Problem solving (10+ years)

• Teamwork (10+ years)

• Multitasking (10+ years)

Certifications and Licenses

Forklift Certification

June 2023 to Present

• Load/unload trailers safely

• Rotate product using FIFO

• Stack, arrange and move material for easy and safe access

• Sit down propane lifts with forks and clamps including proper transfer of work equipment to clamp equipment onto the forklift and vice versa

ServSafe Food Protection Manager

March 2011 to Present

Management certified

April 2011 to Present

Certified manager/supervisor regarding any shift. I was trained and became certified through the McDonald's Management program. Which also gave me the ServSafe certification as well. Allowing me to obtain the skills and knowledge for employee scheduling and placement for maximum production, proper food temperature checks, register breakdowns and new teal replacements, procedures for emergency situations including severe weather, aggressive customers and potential robberies / burglary. Also obtaining skills to keep a safe and clean establishment through myself other management and employees making sure that our health inspecting checks received extremely high grades. I have trained employees on how to interact, help, satisfy and give each and every individual customer an over the top experience while visiting the establishment. Driver's License

August 2019 to August 2024

Valid Kentucky driver's license with no restrictions Class D

DOT certification

July 2023 to March 2025

Recently received my medical examination for my DOT certification to operate large commercial vehicles. Which I have experience driving 14' and 26' commercial box trucks. Assessments

Inside sales — Proficient

April 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Warehouse safety — Proficient

March 2023

Using safe practices in a warehouse setting

Full results: Proficient

Cleaner fit — Proficient

March 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Delivery driver — Proficient

November 2021

Interpreting instructions or signs and solving problems Full results: Proficient

Teamwork: Interpersonal skills — Proficient

May 2022

Responding to challenging team situations at work

Full results: Proficient

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Forklift safety — Proficient

March 2021

Best practices and safety hazards in forklift operation Full results: Proficient

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Workplace safety — Proficient

March 2021

Using safe practices at work

Full results: Proficient

Food service: Customer situations — Proficient

June 2022

Identifying and addressing customer needs in a food service setting Full results: Proficient

Sales skills — Proficient

July 2023

Influencing and negotiating with customers

Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I enjoy putting all of my energy, focus and myself into everything I do in life. Giving my "ALL" to my job, my family, home and the world around us. The world now a days seems to be crumbling slowly a little at a time. This is another reason why I personally try my best to be a good person and do good. Its surprising what just the smallest jester like a smile, a door held open or a simple "thank you" can do to change someone's perspective and maybe one day the world. Kindness, love and respect is like a yawn, if its seen and done its contagious. I truly enjoy "yawning" in life as much as I can no matter what I'm doing or where I'm at.

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