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Office Manager, IT Management, Customer Service

Location:
New York, NY
Posted:
October 16, 2023

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Resume:

Dewight Bridges

ad0evq@r.postjobfree.com

347-***-****

New York, NY

Administrative Assistant/Agent Services Coordinator Brown Harris Stevens Residential Sales, LLC - New York, NY July 2019 to Present

-Process closing contracts and leases for luxury real estate sales/rental properties in Manhattan, Bronx, Brooklyn and Westchester

-Maintain and operate primary Real Estate office for 11-12 mid-level brokers and liaised for remote Broker access from surrounding company offices

Front Desk Associate

ACMH, Inc. - Jamaica, NY

January 2019 to March 2022

- Provided customer & facility assistance as needed to 100 mentally disabled tenants in residential building

- Coordinator for Front Desk Office and administrative programs to assist with clients' Cost of Living & State Employment assistance

Front Desk Concierge/Security Dispatcher

Durst Organization - New York, NY

April 2016 to September 2018

- Functioned as Command Center agent creating schedules; dispatcher for security guard assignments and responsible for upkeep/monitoring of building CCTV system

- Operated and managed PC based reservation/security system for efficient processing of Clients and companies (OPERA)

Customer Service/Operations Manager

NetCom Learning - New York, NY

September 2014 to October 2015

- Maintained high company Net Promoter Score -- key indicator of customer service efficiency and Effectiveness

- Manager of two departments (Customer Service & Front Desk) overseeing about 5 employees from each department

Customer Service/Training Coordinator

New Horizons CLC - New York, NY

October 2010 to August 2014

- Processed sales orders, requisitions and numerous administrative duties for 12 C-Level sales associates as it related to the procurement of client enrollments and invoices

- Coordinated with accounting department to ensure invoices were paid with monthly prospective sales goals; some Accounts Receivable work

Education

Bachelors in Business Management

Lehman College - Bronx, NY

August 2020 to Present

Associates in Business Management

Manhattan, NY

April 2003 to June 2007

Military Service

Branch: Air Force

February 1996 to January 2002



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