Account Manager Sales
Resume:
Leah McCann
Fort Worth, Tx
ad0evk@r.postjobfree.com
Sales Account Manager with Marketing Background
As a seasoned National Sales Account Manager, I bring a wealth of experience in developing and executing strategic sales initiatives to drive revenue growth. My primary focus is on cultivating and nurturing key client relationships on a national scale. Whether it's negotiating contracts, resolving client concerns, or providing insightful market feedback to the leadership team, I thrive in high-pressure environments and am committed to achieving and surpassing sales objectives. Overall, my passion for sales, combined with my strategic mindset and interpersonal skills, positions me as a valuable asset in driving the success of a dynamic and growth-focused organization.
WORK HISTORY
Floating Educator, Fort Worth, TX • 09/2023 - Current
* Deployed dynamic teaching skills across various subjects and grade levels, filling in for absent educators with grace and adaptability.
* Fostered a positive and inclusive learning environment, ensuring continuity in lesson plans and maintaining classroom management standards.
Family First Coordinator, Fort Worth, TX • 03/2023 - Current
* Devoted time to family matters, providing care for loved ones, and cultivating strong interpersonal bonds.
* Traveled to Spain, France, and Andorra to broaden my cultural horizons, enhancing my adaptability and global perspective.
* I took the opportunity to focus on personal and professional development, which allowed me to perfect valuable skills such as: time management, problem-solving, adaptability, and resilience that are relevant to my career goals.
Tubbesing Solutions - Marketing and Business Development Manager, Dallas, TX • 03/2022 - 03/2023-Resigned
* Marketing Manager:
* Developed and implemented successful marketing strategies aligning overall business goals.
* Conducted market research to identify opportunities, trends, and potential challenges.
* Conceptualized, planned, and executed multi-channel marketing campaigns to promote products/services.
* Managed and allocated marketing budgets effectively, optimizing spending for maximum ROI.
* Identified cost-effective marketing channels and strategies.
* Business Development Manager:
* Established and nurtured strategic partnerships with key industry stakeholders, resulting in a 12.8% increase in business opportunities.
* Initiated and led negotiations for strategic alliances, joint ventures, and distribution partnerships to expand the company's market reach.
Tubbesing Solutions - National Sales Account Manager, Dallas, TX • 01/2017 - 02/2022
My Top Previous Key Customer Accounts: Texas Health Resources, Boeing, Samsung, Shutterfly.com, ConocoPhillips,
Mercedes Benz, Oncor Electric Delivery, Accenture, Proman USA, Neiman Marcus, Solis Mammography, Frisco Independent
School District, Denton County, City of Frisco, and City of Lewisville to name a few.
* Client Relationship Management:
* Established and nurtured strong relationships with clients to understand their business goals and needs.
* Served as the main point of contact, providing a personalized and attentive experience.
* Customer Retention:
* Developed and implemented strategies to retain existing clients, ensuring high levels of satisfaction.
* Proactively addressed issues and concerns to prevent client attrition.
* Customer Service Obsessed:
* Ensured client satisfaction by proactively addressing issues, providing timely solutions, and regular check-ins to assess client needs and align services accordingly.
* Strategic Account Planning:
* Used SWOT Analysis to create and execute strategic account plans to successfully identify opportunities for account growth and expansion.
* Communication:
* Effectively communicated product updates, promotions, and relevant information to clients, building trust and credibility.
* Problem-solving:
* Identified and addressed client issues promptly, offering timely and effective solutions.
* Anticipated potential challenges and implemented proactive measures to enhance client satisfaction.
* Contract Management:
* Negotiated Master Product and Service Agreement Contracts, ensuring mutually beneficial terms for both the client and the company.
* Managed contract renewals and upselling opportunities.
* Training and Onboarding to New Hires and Clients:
* Provided comprehensive product training and onboarding to new hires, guiding them through company products, policies, procedures, and software.
* Provided comprehensive product training to new clients, ensuring they fully utilize and benefit from the offered solutions.
* Cross-functional Collaboration:
* Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
* Implemented comprehensive field service technician software and phone application to efficiently schedule preventative maintenance, equipment replacement and new equipment installation. Improved overall company logistics, operations, and reduced overall services costs.
* Technology Utilization:
* Proficiently used CRM software and other relevant tools to manage client interactions, track sales activities, and maintain accurate account information.
* Exceeded Quarterly Sales Targets:
* Consistently surpassed quarterly sales targets by an average of 12.5%, driving increased revenue streams for the company.
* Achieved High Client Retention Rates:
* Implemented strategic retention initiatives, resulting in an impressive 97% client retention rate over a two-year period.
* Generated Upsell Revenue:
* Identified upselling opportunities within existing client accounts, contributing to an additional $1.5 million in revenue within my last fiscal year. (Example: Upselling the customer to premium service plans with their product.)
* Closed Key Accounts, Adding Millions in Annual Revenue:
* Successfully closed deals with key accounts, adding over $10 million in annual revenue and expanding the client portfolio in my last year (4).
* Increased Average Deal Size:
* Implemented pricing strategies and value-added services, leading to a 27.8% increase in the average deal size.
* Reduced Churn Rates Through Proactive Customer Engagement:
* Implemented proactive customer engagement strategies, resulting in a 15% reduction in churn and increased customer satisfaction.
* Negotiated Favorable Contract Terms:
* Skillfully negotiated contract terms, securing favorable agreements that resulted in a cost savings of $200,000 annually for clients and $500,000 annually for our company. (Example: Packaging together products and services into annual Master Agreements. This saved the customer money, and increased my revenue by strategically planning freight and installation of products; reducing my costs.)
* Led Team in Sales Quota:
* Provided leadership and guidance to the sales team, collectively achieving 130% of the team sales quota for the 3 of the 4 years in this position.
* Implemented Cross-Selling Campaigns:
* Executed a targeted cross-selling campaign, resulting in an additional $1.2 million in revenue from existing clients. (Example: adding in a quicker response time to service callouts for a higher premium.)
* Introduced Strategic Pricing Model:
* Developed and implemented a strategic ‘dynamic’ pricing model to match the demand for the product and services, contributing to a 15% increase in profit margins for the company.
* Achieved Top Performer Recognition for Consecutive Quarters:
* Recognized as a top performer within the sales team for consecutive quarters, demonstrating consistent excellence in meeting and exceeding targets.
* Contributed to Company's Year-over-Year Revenue Growth:
* Played a key role in the company's overall success, contributing to a remarkable 20% year-over-year growth in revenue.
Tubbesing Solutions - Social Media Manager, Dallas, TX • 01/2021 - 03/2023
* Strategy Development:
* Developed and executed comprehensive social media strategies to enhance brand awareness, engagement, and lead generation.
* Content Creation:
* Created and curated engaging and relevant content, resulting in a 30% increase in organic reach and a 25% rise in overall engagement.
* Implemented a content calendar that maintained consistent posting schedules and aligned with company events and promotions.
* Campaign Management:
* Planned and executed social media campaigns to promote product launches, events, and brand awareness.
* Cross-Functional Collaboration:
* Cross-functional collaboration and training with leadership and sales teams to ensure cohesive messaging across all channels.
* Platform Management:
* Tested and implemented new features to enhance the company's social media presence.
* Analytics and Reporting:
* Tracked industry trends and competitor activities, presenting insights and recommendations to the marketing team during regular strategy meetings.
Tubbesing Solutions - Corporate Event Manager, Dallas, TX • 03/2015 - 03/2023
* Planned, coordinated, and executed a diverse range of corporate events including: product training, policy training, procedural training, conferences, seminars, product launches, open houses and executive retreats.
* Strategic Planning:
* Developed event themes, branding, and marketing materials, resulting in a cohesive and impactful event experience.
* Oversaw event logistics, including travel arrangements, transportation, catering, audiovisual setup, and on-site coordination.
* Led post-event debrief sessions to evaluate successes and areas for improvement, resulting in enhanced event quality and attendee experience.
* Budget Management:
* Managed event budgets ranging from $2,000 to $500,000, ensuring cost-effective solutions without compromising event quality.
* Innovation and Creativity:
* Conceptualized and executed themed events that received industry accolades for its uniqueness and creativity.
* Stakeholder Collaboration:
* Collaborated closely with cross-functional teams including vendors, marketing, sales, and customers to align event objectives, foster collaboration, and streamline communication.
* Crisis Management Expert:
* Navigated unforeseen challenges with grace, employing quick thinking and problem-solving skills to mitigate risks and ensure event success. Earning a reputation for composure under pressure.
Tubbesing Solutions - Office Manager, Inside Sales, Accounting Assistant, Dallas, TX • 12/2014 - 01/2023
I Started off as the receptionist. Quickly adding office manager, inside sales, and accounting assistant to my title within two months. Continued many of these responsibilities until I resigned in 03/2023.
Office Manager Responsibilities:
* Managed office operations, overseeing administrative tasks, facilities management, vendor coordination, and day to day operations.
* Coordinated internal and external meetings, managed calendars, and organized travel arrangements for executives.
* Implemented effective filing and data management systems, improving accessibility and retrieval of important documents.
* Assisted in recruitment efforts by conducting initial interviews and coordinating pre-employment processes.
Inside Sales Representative Responsibilities:
* Prepared and negotiated sales proposals and contracts, ensuring alignment with clients' needs and company offerings.
* Provided exceptional customer service, addressing inquiries and concerns, and ensuring a positive client experience.
* Achieved and exceeded monthly sales quotas by effectively communicating the value proposition and closing deals.
Accounting Assistant Responsibilities:
* Maintained accurate and up-to-date financial records by recording day-to-day financial transactions.
* Processed invoices, track payments, and manage the accounts payable and receivable functions.
* Entered financial data into the accounting system with precision and attention to detail.
* Assisted in preparing financial statements and reports for review by senior accounting staff.
EDUCATION
University of Memphis
Memphis, TN • 05/2005
Bachelor of Arts : Business Administration
* 3.5 GPA
University of Texas at Arlington
Arlington, TX • 05/2012
Bachelor of Arts : Interdisciplinary Studies,
Minored in Biology, Psychology,
& Business Administration
* 3.96 GPA
Licensed Cosmetologist Operator since 2007
TX#: 1343122
Skills:
* Adaptability and Flexibility
* Analytical Abilities
* Communications
* Conflict Resolution
* Critical Thinking
* Empathy
* Ethical Conduct
* Leadership
* Meticulous Organization
* Motivation and Engagement
* Multitasker
* Performance Analysis
* Positive Attitude
* Problem-Solving
* Project Management
* Resourceful
* Resilience and Persistence
* Technology Proficiency
Philanthropy:
* 2017 Christmas Angel Tree, Dallas, TX
* 2018 Salvation Army & Church Administrative work, Dallas, TX
* 2019 Christmas donations to Students in Denton, TX ISD
* 2020 New Haven Family Center, Mineral Wells, TX
* 2021 One Safe Place, Fort Worth, TX
* 2022 North Texas Food Bank & One Safe Place
* 2022 Volunteer in local school system
* 2023 Volunteer in local school system
References:
Amanda Maestas
Tubbesing Solutions
ad0evk@r.postjobfree.com
Diana Le
Tubbesing Solutions
ad0evk@r.postjobfree.com
Wendy Bilbrey
Personal Reference
ad0evk@r.postjobfree.com
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